Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 12, 2017, 08:09:15 PM

Title: Refund
Post by: REDACTED on January 12, 2017, 08:09:15 PM

My Son deleted this product from his machine 4 years ago and you keep charging my Credit Card. Please cancel this subscription and refund my Money. Please contact me at kenestep@gmail.com. I am notifying my Credit Card Company that this is a fraudulent charge and that criminal charges should be filed.

Title: Re: Refund
Post by: Eddy on January 12, 2017, 08:14:00 PM

It is not fraudulent.
It doesn't matter if the product was removed.
You (or your son) should have stopped the subscription.

https://www.avast.com/faq.php?article=AVKB24

Title: Re: Refund
Post by: Pondus on January 12, 2017, 08:18:45 PM

Quote

My Son deleted this product from his machine 4 years ago and you keep charging my Credit Card.

You posted questions here 3,5 years ago.
So do you (not your son) still use the program / have a running subscription?

Contact avast  >  https://support.avast.com/support/tickets/new