Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on January 17, 2017, 05:45:04 PM

Title: Disconnected from VPN
Post by: REDACTED on January 17, 2017, 05:45:04 PM

SecureLine has functioned perfectely well up til the present, but I have now been disconnected from the service, and it is reqesting a license number which I have never been supplied with. Can you please advise?
I purchased\paid for AvastSecure Line on the 31\10\2016. I paid £34.99 for a 2 year license. PayPal transaction Id 4TA63261WM8811255.
Avast ref ID....100649356.

Thank you.

Title: Re: Disconnected from VPN
Post by: Eddy on January 17, 2017, 05:58:41 PM

You can download the license through your avast account. > https://my.avast.com

Title: Re: Disconnected from VPN
Post by: REDACTED on January 17, 2017, 06:16:05 PM

Eddy,I am informed that I do not have a license.

Thank you for your reply.

Title: Re: Disconnected from VPN
Post by: Eddy on January 17, 2017, 06:28:27 PM

In that case you need to contact avast > https://support.avast.com

Title: Re: Disconnected from VPN
Post by: REDACTED on January 18, 2017, 03:33:55 PM

Thank you Eddy, appreciated your help.