Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: astranime@gmail.com on January 19, 2017, 02:40:14 AM

Title: How long does it take to get a refund?
Post by: astranime@gmail.com on January 19, 2017, 02:40:14 AM
Ok so the story is...I bought Avast Cleanup a year ago and paid 89 $ pesos from Argentina or something like that.
But now the renewal comes and it charges me 40 U$S US Dollars.

So i send a ticket a week ago...
No one answer yet...(i find that to be another good reason to ask for a refund).

Sooo usually how much time does it take? In the page said that the request had to be done in up to 15 days from the purchase.
Am i going to get an answer 10 days from now saying "Sorry but your time to ask for a refund expired"

I guess this is the ticket number #669519, just in case.
Title: Re: How long does it take to get a refund?
Post by: Asyn on January 19, 2017, 07:25:17 AM
Hi, I reported it for you.
Title: Re: How long does it take to get a refund?
Post by: Eddy on January 19, 2017, 10:34:41 AM
It doesn't matter when avast responds.
The date of submitting the ticket is what matters.
If you submitted it within the 15 days, it will be handled and if you are entitled for a refund you will get it.
Title: Re: How long does it take to get a refund?
Post by: DavidR on January 19, 2017, 11:34:35 AM
It doesn't matter when avast responds.
The date of submitting the ticket is what matters.
If you submitted it within the 15 days, it will be handled and if you are entitled for a refund you will get it.

I though the time frame was up to 30 days to request a refund, unless that is only for the primary anti-virus products.
Title: Re: How long does it take to get a refund?
Post by: Eddy on January 19, 2017, 11:44:02 AM
Time frame for CleanUp and Secureline are different from the av.
Title: Re: How long does it take to get a refund?
Post by: DavidR on January 19, 2017, 02:38:09 PM
Time frame for CleanUp and Secureline are different from the av.

That really isn't good, I feel any product that you purchase for a year really should be 30 days.
Title: Re: How long does it take to get a refund?
Post by: Eddy on January 19, 2017, 02:49:42 PM
Secureline can be per month.
Title: Re: How long does it take to get a refund?
Post by: astranime@gmail.com on January 25, 2017, 04:31:51 AM
Thanks for the answers,
Looks like i they finally gave me a refund =D

Sooo yep, Problem solved!!!
Title: Re: How long does it take to get a refund?
Post by: DavidR on January 25, 2017, 10:53:25 AM
Good to hear.