Avast WEBforum

Other => General Topics => Topic started by: REDACTED on January 26, 2017, 02:55:46 PM

Title: RE: It's been 6 days...?
Post by: REDACTED on January 26, 2017, 02:55:46 PM

Hi All, It's been 6 days since I sent a request to cancel my order. I cant seem to find my way back to Customer Care. I'd really like this account canceled and a refund sent my way. What do I do next? Who should I call or email? thank you

Title: Re: RE: It's been 6 days...?
Post by: CraigB on January 26, 2017, 02:57:19 PM

Post your ticket number here and we'll report it for an Avast member to deal with.

Title: Re: RE: It's been 6 days...?
Post by: Eddy on January 26, 2017, 02:57:37 PM

avast is handling tickets in 1-5 business days.
Just have patience.

Title: Re: RE: It's been 6 days...?
Post by: DavidR on January 26, 2017, 03:16:28 PM

What was your support ticket ID ?
I'm presuming that is what you used for your request ?

What account is it that you are talking about (e.g. what avast product) ?