Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on January 27, 2017, 03:32:48 PM

Title: Remotely Accessed
Post by: REDACTED on January 27, 2017, 03:32:48 PM

Need suggestions :(

Somehow my phone was marked as stolen remotely. The siren was going off and it was repeating the message that phone was stolen. I woke up and put my in to turn the siren off but I am not sure why or how the phone was marked as stolen. My SIM card was not removed, and it could not have been access through my email as I have 2 step verification. Does anyone have any ideas on how this happened or why? Any suggestions on how to keep it from happening again. I have a Galaxy Note 5, and the avast version is 4.2.0.8278

Thank you,

Title: Re: Remotely Accessed
Post by: Eddy on January 27, 2017, 03:59:26 PM

Not possible to tell what happened.
Could be just a bad contact between the sim card and the phone.

Title: Re: Remotely Accessed
Post by: REDACTED on January 27, 2017, 04:13:50 PM

Could the SIM problem also effect the location feature?