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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: Charyb-0 on January 27, 2017, 04:07:39 PM

Title: Can't get Passwords to work
Post by: Charyb-0 on January 27, 2017, 04:07:39 PM

I have tried in the past to get this to work but I continue to fail.


I have gone through the four step process in the GUI and it shows that it is set up and ready to go but it's not. It always goes back to the start (the Password Overview page, second image) and the extension shows it has not been activated.


For what it's worth, I did have a main password in the past that I have forgotten. If this is the problem, please delete any password database that is related to my account so I can start over.

Title: Re: Can't get Passwords to work
Post by: Tomáš Hellebrand on January 27, 2017, 04:16:59 PM

Hi Charyb,

This usually happens when you are using Remote Desktop. We don't support Remote Desktop yet. If this is the case, consider using TeamViewer.

Let me know if that worked for you, please.

Thanks

Title: Re: Can't get Passwords to work
Post by: Charyb-0 on January 27, 2017, 04:19:44 PM

Quote from: Tomáš Hellebrand on January 27, 2017, 04:16:59 PM

Hi Charyb,

This usually happens when you are using Remote Desktop. We don't support Remote Desktop yet. If this is the case, consider using TeamViewer.

Let me know if that worked for you, please.

Thanks

I don't use Remote Desktop.


From what I can tell it is not creating a password vault and I think it's caused by an old main password that I no longer remember.

It gets stuck at step 3 and if I select skip I am returned to step 1.

Title: Re: Can't get Passwords to work
Post by: REDACTED on February 11, 2017, 06:46:55 AM

hi..can you help..I updated my avast premier and noticed in bank mode and in my firefox i cant put the last 3 numbers of my bank card in.when i go to my avast passwords it says my card number is my username and wont let me put the last numbers of my card?

Title: Re: Can't get Passwords to work
Post by: Eddy on February 11, 2017, 10:08:16 AM

Don, please start your own thread.

Title: Re: Can't get Passwords to work
Post by: Charyb-0 on February 18, 2017, 04:11:55 PM

It's been over 3 weeks with no response. How is this coming along?

Title: Re: Can't get Passwords to work
Post by: DavidR on February 18, 2017, 04:25:08 PM

Quote from: Criostoir on February 18, 2017, 04:11:55 PM

It's been over 3 weeks with no response. How is this coming along?

I doubt you will get much of a response as they probably won't see it, given the font size that you set.

Code: [Select]

[font=Verdana][size=2px]It's been over 3 weeks with no response. How is this coming along?[/size][/font]


Title: Re: Can't get Passwords to work
Post by: Charyb-0 on February 19, 2017, 03:55:31 AM

I didn't set that font size. I have had the forum change fonts on it's own in addition to swallowing up posts.


I changed it so it would be legible.

Title: Re: Can't get Passwords to work
Post by: DavidR on February 19, 2017, 11:06:50 AM

Quote from: Criostoir on February 19, 2017, 03:55:31 AM

I didn't set that font size. I have had the forum change fonts on it's own in addition to swallowing up posts.


I changed it so it would be legible.

I have seen this only once before for another person (and that was normally when they also posted images), so a bit weird.

It may be worth previewing the post first, that also seems to have an impact on your posts not getting eaten.

Title: Re: Can't get Passwords to work
Post by: Charyb-0 on February 19, 2017, 10:55:36 PM

Quote from: Criostoir on January 27, 2017, 04:07:39 PM

For what it's worth, I did have a main password in the past that I have forgotten. If this is the problem, please delete any password database that is related to my account so I can start over.

Please do this soon.

Title: Re: Can't get Passwords to work
Post by: Eddy on February 20, 2017, 12:25:26 AM

Why ?
Just setup a new group for the devices you want to use avast passwords on.

Title: Re: Can't get Passwords to work
Post by: Charyb-0 on February 20, 2017, 05:17:58 AM

Quote from: Eddy on February 20, 2017, 12:25:26 AM

Why ?
Just setup a new group for the devices you want to use avast passwords on.

What do you mean by new group? A new account?

I have tried and it turns into an endless loop of not working correctly. Please see my first post.