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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 28, 2017, 09:51:00 AM

Title: Problem with Outlook 2013
Post by: REDACTED on January 28, 2017, 09:51:00 AM

Hello
Whenever i try to send/receive email from my Outlook i see and hear the attached virus message. If i disable the shields to get this email and delete it i never get it. This is frustrating cause i hear it whenever Outlook checks for messages on the background. I don't want to disable the popups and sounds of Avast just for this. Is there a way around?(http://i63.tinypic.com/33emzig.jpg)

Title: Re: Problem with Outlook 2013
Post by: Pondus on January 28, 2017, 10:10:43 AM

Is this on your Yahoo account?

access your mail account from webmail and delete the mail there / empty trash folder,  then in your mail client

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 28, 2017, 10:59:08 AM

No this happens on outlook. It's not a yahoo account. Should i connect to webmail and try to see if it's there? My trash folder is empty.

Title: Re: Problem with Outlook 2013
Post by: Pondus on January 28, 2017, 11:13:52 AM

Quote

Should i connect to webmail and try to see if it's there?

Yes

Quote

My trash folder is empty.

I mean trash folders in outlook / webmail, make sure you empty those after deleting mail

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 28, 2017, 12:42:48 PM

Ok i'll try this. Thank you

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 30, 2017, 12:58:13 PM

Hello

I logged in my webmail and i can't find this email. I have checked on inobx,spam and trash but nothing found. What can i do? I still get this message whenever i send/receive.

Title: Re: Problem with Outlook 2013
Post by: Pondus on January 30, 2017, 04:50:11 PM

Turn off avast mail shield, reboot computer, turn on avast mail shield

Any change?

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 31, 2017, 07:28:20 AM

No change at all. Still getting this message.

Title: Re: Problem with Outlook 2013
Post by: Milos on January 31, 2017, 09:17:46 AM

Hello,
can you generate and submit Support package and mention the ID of package here to see what and where was detected?

Milos

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 31, 2017, 11:08:25 AM

Can you be more specific? How can i generate the support package? Where i find the id?
I submit the image
(http://i64.tinypic.com/2nsb0x5.jpg)

Title: Re: Problem with Outlook 2013
Post by: Asyn on January 31, 2017, 11:10:08 AM

Quote from: Xmeas on January 31, 2017, 11:08:25 AM

Can you be more specific? How can i generate the support package? Where i find the id?

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Title: Re: Problem with Outlook 2013
Post by: REDACTED on January 31, 2017, 01:05:58 PM

I have used this tool. It says it has succesfully uploaded to avast server with ftp. I uploaded the report here too https://www.wetransfer.com/downloads/6311f0697156a07902e752e7c6a0677920170131120220/980c59f1c40c3fbbc29166714479066c20170131120220/1f9e3e (https://www.wetransfer.com/downloads/6311f0697156a07902e752e7c6a0677920170131120220/980c59f1c40c3fbbc29166714479066c20170131120220/1f9e3e)

Name of file : 20170131_1144_9WLBI_1873340050

Title: Re: Problem with Outlook 2013
Post by: Milos on January 31, 2017, 01:55:05 PM

Hello,
thanks for the support package. Try to search in all emails (I hope that your webmail has such feature) where "From" is "alliancebank.org.ua" or subject containing "Payment Process".

Milos

Title: Re: Problem with Outlook 2013
Post by: REDACTED on February 02, 2017, 07:21:12 AM

Hello
Thank you for the help. I found the email and deleted. Case closed!

Title: Re: Problem with Outlook 2013
Post by: Milos on February 02, 2017, 08:51:54 AM

Hello,
great. Glad to hear that the problem is solved

Milos