Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 01, 2017, 07:25:05 PM

Title: No phone support?
Post by: REDACTED on February 01, 2017, 07:25:05 PM

Last time I purchased Avast I was able to call in to get phone support when I had a problem.  A year later I can't call anyone?  Is my only option to send in a ticket?  I have a paid subscription is there no way to even contact someone via chat?  This is so frustrating. Please tell me I'm wrong and all bent out of shape for nothing.

I am fine with being wrong as long as I can get someone to help me.  Thank you

Title: Re: No phone support?
Post by: Eddy on February 01, 2017, 07:45:58 PM

It depends on the problem if support by phone is possible.
e.g. billing issues/questions are only handled by avast.

For other things there can be phone support > https://www.avast.com/en-us/total-care

Title: Re: No phone support?
Post by: bob3160 on February 01, 2017, 09:04:25 PM

Just be advised that Total Care only offers a FREE Consultation. Everything else will cost you money.
Help here on the Forum, is always FREE. :)

Title: Re: No phone support?
Post by: DavidR on February 01, 2017, 09:08:43 PM

Personally I would start at the forums, if your issue isn't somehow confidential.