Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 07, 2017, 04:13:17 PM
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Updating via GUI to new Avast Free Antivirus 17.1.2286 on Windows Vista Home Premium SP2, after computer restart, Avast Free Antivirus is unable to run.
Black screen with the error "UI Failed to load. This is really embarrasing. AV service is not responding."
Before updating to 17.1.2286 Avast Free Antivirus was perfectly running on teh same computer, same environment.
Any idea?
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Did you reboot a few times ?
If so, perform a clean installation of the latest version and see if that solves the problem.
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Same problem here on Vista Home Basic. Reboot again, no help.
Attempt to start Avast service manually resulted in error message: "Windows could not start the Avast Antivirus service on Local Computer. Error 5: Access is denied."
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Same problem. Old computer (old hardware) with windows 10.
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I ran a repair and am now able to open the GUI.
Image shows before the repair.
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Same problem here. I have an old PC running Vista Home Premium Service pack 2. Everything was running fine until the program of my Free Avast was updated. Tried rebooting several times. Did not help. I am "unprotected". What do I do now?
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Perform a repair of avast.
If that doesn't solve it, perform a clean installation of avast.
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I'm having the exact same problem. Avast was working fine until it practically forced me at gunpoint to upgrade. UI fails to load. Attempting to start service manually results in "Error 5: Access is denied". Repair did NOT work. Same problem following restart after repair.
This is getting tiresome. I don't know how much longer I can continue to pretend I still trust Avast.
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I don't know what a "repair of Avast" is. Is there a link to a procedure that I can follow?
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On Vista I did Control Panel - Programs and Features, select Avast and hit 'Change'. That took me to an Avast screen that had a 'repair' option. It didn't work for me. Service still fails to start.
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Thanks bmbguy. I was unaware of that procedure. It didn't solve the problem, but it's a step in the right direction. I'm going to keep trying. If I come up with a solution, I'll post it. I hope you and others do the same. By the way, since the Avast update caused the problem, it would be nice if Avast provided a solution.
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Perform a clean installation of the latest avast version and see if it solves things.
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A new download of Avast followed by a re-installation, does not work anyway.
What does "clean installation" mean? Could someone provide detailed procedure?
Because it seems a general problem for windows Vista users, I think Avast should stop deploying this new version and provide as soon as possible a temporary fix for the affected users.
Could a bypass be to reinstall the previous version? Does someone knows where to find the installer for the previous version?
Thanks a lot!
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Clean installation means removing everything from avast and then installing it again.
- Remove all files/folders/registry entries from avast
- Reboot
- Install avast as it never ever was installed before
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Downloaded Avast cleanup tool and offline install package for new version 17 (free version).
Install went ok (Vista Home Basic) and service appears to be running. Tray icon says 'protected' when hovered over.
After install, UI attempted to start and could not -- blank white box on screen, window never looks like it was created successfully. Same results after reboot and right-click on tray icon to 'Open Avast UI'. I CAN get to a UI if I click on 'About' instead.
Process explorer from Sysinternals showed Avast UI process existed, but was not taking CPU and could NOT be killed -- access denied. CTRL-ALT_DEL would not bring up the Windows process manager.
So, it seems like Avast is running, but there are still big problems getting the UI to work.
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What worked for me was first...uninstall using the Avast Removal Tool...reboot...then a fresh install of Avast.
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That's what I did. But the UI still doesn't work right after that install.
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Try the clean installed as I suggested and see if it solves the problem.
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I did the 'clean' install after running the removal tool. That what I said a few posts back, with info on what happened.
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That is not a clean install !
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How much 'cleaner' does it get?
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See reply #13
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- Remove all files/folders/registry entries from avast
- Reboot
- Install avast as it never ever was installed before
So am I to assume that the Avast removal tool does NOT "Remove all files/folders/registry entries from avast"? Isn't that the point of the tool?
If not, that makes it nearly impossible to "Install avast as it never ever was installed before".
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avastclear only removes some things (mainly some registry entries), but certainly not everything.
The claim from avast that it removes avast is false.
No, it is not nearly impossible to remove avast completely.
It is really simple to do so, it just requires "basic computer" knowledge.
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Then I was misled/mistaken to believe that the tool would remove all traces. If it does not, it certainly should.
And you are mistaken in believing that I do not have 'basic computer" knowledge.
I can see that my help is not wanted here. Good day, and good luck getting the problem(s) solved.
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I never said that you don't have "basic computer knowledge", but if you have to ask "how much cleaner does it get" you sure have proven not to have it.
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Yes, excuse me for expecting that the uninstall tool would do its job.
And I'm sure Avast is proud to have you insulting people on their forums.
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Avast has a utility that they claim does a clean removal of Avast from the user's system. The file name is "avastclear.exe".
It seems to me that it is reasonable to expect that this tool removes all traces of Avast from the user's system.
It is NOT reasonable for a user to be forced to assume that it does not do so.
It is NOT reasonable to expect the user to manually continue removing traces of Avast from his/her system AFTER running the utility provided by Avast for that purpose.
This is not to say that one shouldn't be aware of what is being done to his/her system. But it IS reasonable to assume that the utility is doing the job that its provider claims it is doing.
Eddy, I'm afraid you are not helping. So far as I can tell, your attitude is the unreasonable one here.
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I have used the avastclear.exe uninstall tool on a number of occasions, generally when going form beta to regular version, etc.
I have never gone hunting for any remnants and that hasn't been an issue when I have used the uninstall utility. Essentially it is meant to be there if you have experienced a problem with the regular windows programs and features uninstall. But I do feel that it is better than just the windows uninstall.
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Второй день не могу обновить бесплатный аваст до версии 17.1.2286. На ПК уже полтора года стоит Win 10 64 официальная с обновлениями. Аваст на шаге 2/3 пишет неизвестная ошибка. Не уверен, что правильно понял буржуйскую клинопись форума, но получается если как советуют здесь вычистить комп от аваста затем поставить с нуля, то он может и не стать, а ПК будет вообще без защиты, что не очень хорошо. Если это так, что все таки Вы посоветуете делать подождать исправлений пакета обновлений или чистить и ставить "с нуля" или пробовать что-то еще?
P.S. При необходимости я в состоянии предоставить Вам любую техническую информацию как о железе ПК так и о програмном обеспечении.
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гуглнелюблю,
there is a reason why everyone here is posting in English.
It is a English forum !
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Is there a forum with this theme in Russian ? please tell me where to find. If not I'll try in English. The second day I can not update the free avast to version 17.1.2286. I have a personal computer with the official Win 10 64, all updates installed. Your company is preparing a hotfix to the update package 17.1.2286 ? What to do: wait for corrections if they will either clean the system from Avast and install the new one ( it can't be installed ?) or try something else? Can You provide any technical information about the hardware or software of my computer.
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Is there a forum with this theme in Russian ? please tell me where to find
Here you go: https://forum.avast.com/index.php?board=28.0
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Thanks for the link, the problem was resolved through support by reinstalling Avast.
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Got the same problem today with vista sp2 (updated Avast on another computer running Windows 7 no problem). It was exactly the same the last time Avast updated his program (last august I think). They had to update the new release and then it worked fine. So I hope they realize that people are having problem under vista with this release and will correct it
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Thanks for the link, the problem was resolved through support by reinstalling Avast.
You're welcome.
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Got the same problem today with vista sp2 (updated Avast on another computer running Windows 7 no problem). It was exactly the same the last time Avast updated his program (last august I think). They had to update the new release and then it worked fine. So I hope they realize that people are having problem under vista with this release and will correct it
Devs are investigating it.
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Hi guys, are the problems with Windows Vista on 32bit builds or 64bit ? Thanks.
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lukor,
The problems I was/am seeing are on a 32-bit Vista machine. I can access a UI from the tray icon (right-click, 'About Avast'), but the launch of the 'User Interface' results in a blank white box that is difficult to get rid of.
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Visit filehippo.com and download an earlier version. Don't update to latest
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If that helps to someone, this is the way I solved the problem (Windows Vista Home Premium SP2):
1) Uninstall Avast using Control Panel features.
2) Reboot sysyem
3) Dowload avastclear.exe from Avast web to desktop
4) Reboot system in secure mode (pressing F8)
5) Execute avastclear.exe from desktop
6) Reboot
7) Delete "AVAST Software" directory (even if it was empty).
8) Download Avast Free Antivirus from Avast web
May be it were enough 1,2,8 or 3,4,5,6,8 or ... but ...!
Have a good luck and thanks a lot for all of you!
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My computer is running Vista x64
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My computer is running Windows 8.1 64bits and had exactly same problem, hope they will fix it soon......
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try disable the behavior shield
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I just wanted to chime in. I'm running Win 7 64bit SP1 with the latest updates, and noticed the slide out notification saying avast needed to reboot due to an update.
Uh, I had updates set to manual TYVM.
And of course, upon updating and logging in, I was met with a solid color background with only my mouse cursor, I couldn't even ctrl alt del.
So after waiting about 15 mins, I had to do a hard reboot. I could get into windows, but avast kept complaining it couldn't load the GUI now and then, and that the AV service had stopped.
SO I repaired..and it kept saying I needed to restart.
I restarted THREE TIMES, and it kept saying the same thing in the main program window.
So I did the uninstall/clear/install, and now it seems ok.
Seriously guys, I have had issues with new versions before, that's why I usually wait awhile before installing, to see if anyone else has problems.
I don't appreciate the headache and wasted time/
And I also don't appreciate popups for your other products AFTER I'VE PAID FOR ONE OF THEM.
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Hi everyone, I'm running Windows 7 Home Prem SP1 up to date. I'm having the same/similar problems with this new version. Tried all of the recommended approaches and none of them worked. Luckily I make an incremental backup before making any changes to my system , so I finally went back to the prior version.
I',m also under the impression that a clean up tool that implies that it will remove Avast from your system, should do exactly that. If it does not then it should be spelled out in the write up for that tool. Just for the record, I use a program to monitor every program installation and after using that to do a "clean" uninstall, and then an offline full install, same results (blank white screen, numerous error popups and on and on and on again. For now I'll stay with the previous version.
If you have Windows Defender, it shuts down when there is another similar program installed, but the minute that I rebooted after making a complete uninstall of Avast, Defender came alive again, alerted me that updates were available. So I'm fairly certain that Avast was removed completely
Sure hope they fix this problem
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Happy to report that unchecking the behavior box solved the problem. I rather liked the spear icon though. But what a relief every thing is back to "normal". There a couple of pinned icons that had to be reinstated. Very Happy camper ;D
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This update is seriously flawed. Go to safe mode and revert to a previous start-up that worked.
Wait a couple of month to try the update again to give AVAST an opportunity repair this flawed update 17.1.2286.
Audpeto
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Hi all，
This problem happens on Win 10 Pro latest version, too. I use repair install(from control pannel) and can fix it temporarily. But few days later, the problem happens again when I open Avast.
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I have VISTA HOME Premium. All was OK until I did an Update (at the the AVAST programs request) on Feb 10th 2017. User Interface now not working for me. Did a repair, repeated updates to no avail. As well, my license for AVAST Internet Security has gone astray in my AVAST account. Also if I click on any license file my computer tells me its corrupted. Just repaid for a year in Dec 2016. My AVAST firewall is working.
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I just ran into the same issue out of the blue. Have been using the latest version for days without any trouble, then this happened. (I did make a clean install using avastclear.exe, so...)
try disable the behavior shield
That's not an acceptable solution, by the way.
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You could try the latest beta: https://forum.avast.com/index.php?board=15
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I have tried the beta versions where the issue started poping up and decided to go back to using the current stable one and it only runs once with the current UI, that's right after the installation and a restart can cause the UI to not load up.
Rendering the product useless in my system, I have tried to make it work multiple times but failed to get it to work in any form.
Forced to use another product now. I hope they fix this issue and get back the functionality of the stable product.
It sounds like lot of people are having trouble with the same issue in an around.
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Update to the latest version (17.2.2288): https://forum.avast.com/index.php?topic=197955.0
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Update to the latest version (17.2.2288): https://forum.avast.com/index.php?topic=197955.0
Will test that up and see if it resolves the issue. :D
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Update to the latest version (17.2.2288): https://forum.avast.com/index.php?topic=197955.0 (https://forum.avast.com/index.php?topic=197955.0)
Will test that up and see if it resolves the issue. :D
Since you're having a problem, I would suggest that you do a :
Clean Install of Avast:
https://goo.gl/4Ptzkf
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Update to the latest version (17.2.2288): https://forum.avast.com/index.php?topic=197955.0 (https://forum.avast.com/index.php?topic=197955.0)
Will test that up and see if it resolves the issue. :D
Since you're having a problem, I would suggest that you do a :
Clean Install of Avast:
https://goo.gl/4Ptzkf
I am doing clean installation of Avast! Using the uninstall utility to remove it via safe mode then getting back in and installing the product. Well any way, getting back to the issue. It is not yet resolved! It came right back up after the restart after installation. :( Too bad avast! too bad..
(https://image.ibb.co/ma415a/avast.png)
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What operating System ??? 32 or 64 bit ???
Which Avast product ??? (Free or paid)
Other security software installed.
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The Behavior Shield seems to be the problem. If you disable it, all returns to normal. But this is less than satisfactory since it reduces protection. I've reported this issue to Avast (so far no response), so hopefully they will issue a fix. otherwise, it will be time for a new product.
I'm currently trying this: add C:\Windows\explorer.exe and C:\Windows\ImmersiveControlPanel\SystemSettings.exe to Behavior Shield exclusions. I don't know if it will work, but it's worth a try.
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The Behavior Shield seems to be the problem. If you disable it, all returns to normal. But this is less than satisfactory since it reduces protection. I've reported this issue to Avast (so far no response), so hopefully they will issue a fix. otherwise, it will be time for a new product.
I'm currently trying this: add C:\Windows\explorer.exe and C:\Windows\ImmersiveControlPanel\SystemSettings.exe to Behavior Shield exclusions. I don't know if it will work, but it's worth a try.
Behavior Shield is active on my system without any problems.
That's why I asked the question that I posed in my last reply.
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What operating System ??? 32 or 64 bit ???
Which Avast product ??? (Free or paid)
Other security software installed.
Os Windows 10 32Bit Version 1607 build (14393.693)
Product : It does not matter which version i try, Avast! free/Internet Security.
After a clean installation i Installed the free version first then after the UI issue there is nothing much which i can do since i can't even get the options to change any thing even if i want to. It is practically useless with the bug.
This is extremely frustrating since i am using avast since 2006 and never ever had a problem like this which rendered it useless to this extend.
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What operating System ??? 32 or 64 bit ???
Which Avast product ??? (Free or paid)
Other security software installed.
Os Windows 10 32Bit Version 1607 build (14393.693)
Product : It does not matter which version i try, Avast! free/Internet Security.
After a clean installation i Installed the free version first then after the UI issue there is nothing much which i can do since i can't even get the options to change any thing even if i want to. It is practically useless with the bug.
This is extremely frustrating since i am using avast since 2006 and never ever had a problem like this which rendered it useless to this extend.
When you ran the avastclear tool, did you run it for all version of Avast that you had installed on your system.
In your reply you mentioned both the free version and Internet Security. To actually do a clean install, you would have had to run the cleanup tool twice. Once for each version installed. Once that was done, then install the Avast version of your choice.
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What operating System ??? 32 or 64 bit ???
Which Avast product ??? (Free or paid)
Other security software installed.
Os Windows 10 32Bit Version 1607 build (14393.693)
Product : It does not matter which version i try, Avast! free/Internet Security.
After a clean installation i Installed the free version first then after the UI issue there is nothing much which i can do since i can't even get the options to change any thing even if i want to. It is practically useless with the bug.
This is extremely frustrating since i am using avast since 2006 and never ever had a problem like this which rendered it useless to this extend.
When you ran the avastclear tool, did you run it for all version of Avast that you had installed on your system.
In your reply you mentioned both the free version and Internet Security. To actually do a clean install, you would have had to run the cleanup tool twice. Once for each version installed. Once that was done, then install the Avast version of your choice.
I have done clean installations for both and even i tried running it in a VM machine i set up to test if it is going to work or nope and it failed the load the UI there as well. :/ This is some weird but a very bad issue. The product cannot be used now. It does not matter how many times i tried clean installation of the product(Free & IS). Even the latest beta is no exception as it also fails in getting the display up and running. Since it failed in a clean OS installed VM machine set up for just this purpose, i can only say that some thing is really wrong with the product. Also there have been multiple reports about the same issue on the thread so it is some sort of a serious issue.
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Why doesn't Avast fix the problem instead of making us go through hoops to fix a problem on their end? So many posts of the same problem, you fix it Avast or i'll take my business elsewhere.
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Why doesn't Avast fix the problem instead of making us go through hoops to fix a problem on their end? So many posts of the same problem, you fix it Avast or i'll take my business elsewhere.
There are going to be may tens of thousands of system permutations and installed software running. Not all are going to be experiencing this problem, so identifying the cause isn't as simple as it may seem.
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just started having this issue after the latest windows 10 update , system was fine before this , as a paid for service i expect it to work within certain exceptions like the borked virus defs from earlier in the yr . things happen . ever since they merged with the other product ive encountered two issues now . this needs more direct attention IMO
want to add i have run the Repair to no effect either .
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just started having this issue after the latest windows 10 update , system was fine before this , as a paid for service i expect it to work within certain exceptions like the borked virus defs from earlier in the yr . things happen . ever since they merged with the other product ive encountered two issues now . this needs more direct attention IMO
want to add i have run the Repair to no effect either .
Update to the latest release:
https://forum.avast.com/index.php?topic=197955.0
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thanks bob and i am using the latest release 17.2.2288 , but the issue is the same which is why i posted it here sorry for the confusion .
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thanks bob and i am using the latest release 17.2.2288 , but the issue is the same which is why i posted it here sorry for the confusion .
Try the following:
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
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thanks bob , i tried the repair option , now the product keeps saying Reboot needed , i guess option 2 is the only option now
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thanks bob , i tried the repair option , now the product keeps saying Reboot needed , i guess option 2 is the only option now
After the repair, a reboot is required for the changes to take effect.
You should also reboot after a clean install to make sure all of the changes take place.
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BOB thank you for your assistance , i had to follow the clean and reinstall route , seems to be ok at this moment .
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BOB thank you for your assistance , i had to follow the clean and reinstall route , seems to be ok at this moment .
Your welcome. :)
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>:(Same problem for days now. then all of a sudden Avast worked. Now after restarting cannot get it work again.
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Update to the latest version (17.3.2290): https://forum.avast.com/index.php?topic=199715.0
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Running installation repair from the Control Panel seems to have restored my Avast to working order. Thanks.
This isn't exactly the first Avast update to fail on me. They appear to be notoriously bad at creating update installers.
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Running installation repair from the Control Panel seems to have restored my Avast to working order. Thanks.
This isn't exactly the first Avast update to fail on me. They appear to be notoriously bad at creating update installers.
Usually the result of a bad installer download.
I always download the off-line installer.
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Good day/night. I'm having this same problem, but with the 17.3.2291 update, that I installed yesterday.
I'm having the issue in my netbook (Windows XP Professional 32 bit service pack 3)
So far I tried:
Using the -repair- option from the program list under control panel
A clean re-installation (actually 2) for which I:
1.- unninstaled from control panel- reboot
2.- use the avast clean tool- reboot in safe mode to let it do its thing- reboot
3.- removed manually the avast folder that was still on program files
4.- Used CCleaner to fix the registry- reboot
5.- Installed avast from the offline package (previously downloaded)- reboot
And I still have this problem. Since avast seems to being working normally on the background, I guess I can wait until a patch fix this (because its working normally on the background, RIGHT?) But I'm really concerned. This small netbook is very dear to me (Its the first computer I bought with my own money) and I take pride on how its still working nicely... and depends on avast for its security, since it doesn't have OS support...
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I have read every post I could find on this subject (Windows XP SP3 Avast Free update to 17.3.2291 - UI failed to load etc.). I have tried ALL the suggested solutions to no avail. The previous poster says they can wait for a patch to fix this - but my simple question at this point is - is there or will there be a patch to solve the problem or should we just abandon Avast? I have posted elsewhere under Problems with XP SP3 but despite hundreds of views there is no solution offered that works.
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Views doesn't mean those viewing have the same problem, they are views, nothing can be read into it than that.
You will see by my signature that my main system is XP Pro SP3 and I have always been on the latest version (currently running the latest beta version) and I have never come across this problem. I dare say I'm not alone in this issue (nor are you), with this kind of inconsistency does make it harder to pin down.
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Yeah, I'm one of you with huuuge headaches in these days, thanks to Avast.
Running Windows XP Sp3 all updated and never a problem, I've been having every problem with the last 2 releases of Avast.
First of all "The UI failed to load" all the time, even after a clear uninstall (with the Avast tool) and multiple re-installations with the offline installer.
Every now and then I also get a blue screen of death while booting and I have to reboot in safe mode and uninstall Avast to solve the problem.
It's a mess, I don't know what's going on but I only give Avast a few days more before switching to another Antivirus.
They say they'll support XP for the next 2 years but in this conditions it is better to stop it now and officially saying it.
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Thanks David R for your very reasonable reply - My question, which remains unanswered, is - can we expect a fix for the problem at some stage?
"In a contemplative fashion, and a tranquil frame of mind,
Free from every kind of passion, some solution let us find.
Gilbert & Sullivan (The Gondoliers)
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Thanks David R for your very reasonable reply - My question, which remains unanswered, is - can we expect a fix for the problem at some stage?
<snip>
Unfortunately as an avast user like yourself, I cant answer that.
But in general bugs are resolved, though the time frame may not be as fast as those effected would like.
I just wonder if Generating an avast! support package would help pin it down - Instructions how to Generate an avast! support package see: https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle (https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle).
EDIT: Since this topic started early in February and we have had a few small updates anyone not using 17.3.2291 should update the program.
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Thanks again - does the support package apply to 'cheapskates' like myself using Avast Free? !!
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Just saw Avast page https://www.avast.com/faq.php?article=AVKB268 where it describes Failure to load UI as a 'resolved issue' - which it certainly IS NOT.
Really infuriating!
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Thanks again - does the support package apply to 'cheapskates' like myself using Avast Free? !!
As far as I'm aware it is, it is in effect of potential benefit to all users (paid of free) if it leads to a resolution of a problem.
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This is, and it is an issue that MOST of us are experiencing, INCLUDING myself, as I have experienced this problem as well, and I, too am running Windows XP Service Pack 3 on a Dell Precision M6400 with an Intel Dual-Core processor.
Current specs:
Dell Precision M6400 Mobile Workstation
OS: Windows XP Professional, Service Pack 3 (version 2002)
RAM: 2 GB
Processor: Intel Pro-Duo Core P8600 @ 2.40 GHz, 1.50 GHz
Video/Graphics Card: NVIDIA Quadro
My laptop also has TWO internal hard drives, 500 GB for the OS and programs, and a 2 TB for storage.
When I received the update, I, TOO experienced this issue. -I thinking it was my resolution settings, (as I am comfortable with 800x600 as I am legally blind) I changed it to 1280x720 to no avail.
I've tried the repair function, AND ran AvastClear in SAFE MODE (as that is the recommendation, according to Avast Software's site) and I STILL experienced the error in question.
The PROBLEM isn't, or at least SHOULDN'T have anything to do with limitations, put by an operating system, but the program's SERVICES RUNNING IN THE BACKGROUND.
NORMALLY, this would call for a ROLLBACK, but that requires having an OFFLINE INSTALLER on deck to perform the rollback, and not many have access an offline installer. In fact, I had to LOOK AROUND for the last release in order to install it with my WiFi settings disabled, in order to change some settings BEFORE updating my virus definitions, while KEEPING my copy of Avast 12.3.2280 without getting updated to the current build.
I am sure Avast's developing team is aware of the problem, but we've yet to find a proper solution, that has so many users wailing in despair over their Graphical UI not performing properly.
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I have had the same issue on two different machines. Laptop with XP Pro Sp3 and a desktop XP Home Sp3. I am currently using Avast version 17.1.2286 as it is the newest one that I can down load as an offline file and get to work. It does seem to be able to use the latest virus definition signatures.
The key to getting this to work is first down load version 17.1.2286 form this site. http://orbitaldownloads.com/avast-antivirus_17.1.2286/
After downloading disconnect form the internet by disabling connection. The reason for disconnecting is after install Avast will try to immediately update program and virus definitions.
Once program is installed. Open Avast user interface. Go to settings. Go to update. Click settings under program and set to manual. This will prevent Avast from updating to XP incompatible version.
You can update to latest virus signatures. After updating signatures if you go to the main UI screen you will see a message.
(There are a couple of things to fix) and a button (Fix All). Do not hit fix all. This will also update program to latest version and you'll be back to same issue.
Hopefully Avast will get around to fixing this issue. In the meantime this should help for those that want to stay with Avast for time being.
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Thanks very much for that, Robert759. I followed your instructions and everything's now working after a few relapses; the same UI warning came up a couple of times and then sorted itself out. The new installation wouldn't accept my licence but the activation code did the trick. I ended up with Version 17.3.2291 for some reason, btw.
(Running Windows 7 Ultimate.)
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The majority of these complaints seem to be from people like myself who are running Windows XP. I also have the same problem and am starting to feel a bit paranoid. I'm sorry that I have no practical advice to offer. I've tried everything suggested but have gotten nowhere. Where are you Avast??
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The majority of these complaints seem to be from people like myself who are running Windows XP. I also have the same problem and am starting to feel a bit paranoid. I'm sorry that I have no practical advice to offer. I've tried everything suggested but have gotten nowhere. Where are you Avast??
Since most of these problems are XP related, there's another problem.
Lack of support since for most of us, XP is ancient history and also no longer supported by MS. and many other large companies.
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The majority of these complaints seem to be from people like myself who are running Windows XP. I also have the same problem and am starting to feel a bit paranoid. I'm sorry that I have no practical advice to offer. I've tried everything suggested but have gotten nowhere. Where are you Avast??
Is the new version of Avast still compatible with XP?
Avast Team Lisandro:
"Yes, it's compatible. Some users are experiencing issues in the latest beta while loading the UI. Clean installation could help. Developers acknowledged the issue. We need patience..."
Asyn said on April 10th regarding Avast that XP will be supported for another 2 years.
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Why asking if you already know the answer ?
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I'm not asking Eddy....but other XP users are.
chapelgrove1 said: "Where are you Avast?"
I've written the question for those other users who are feeling abandoned and given the answer.
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Lisandro's answer is not let's say entirely accurate.
Can the latest avast version be installed on systems that run Windows XP SP3?
Yes, but only if the CPU supports the SSE2 instruction set.
Will everything work ?
No, certain parts of the latest avast version will not work because of the limitations of the OS.
Can there be a problem with the UI ?
Yes, there sure can be as the many reports about it on this webboard (and other places).
I don't know why but it can be the combination avast + certain hardware and/or drivers for it as the reports about the problem are all the combination of avast and Windows XP/SP3.
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Thanks for the info Eddy.
The UI works on my XP SP3 / SSE2 system.
"behavior shield is supported on XP."
From another topic regarding suspected limitations of os / what is not supported on XP.
Asyn: "Provide a link and I/we can confirm/deny it."
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Updated and got UI failed to load and locked up Vista. Spent hours rebooting, doing system restores, Avast repair, clean installs even in safe mode (uninstalling with IOBit Uninstaller (which opens Avast repair/modify/uninstall) > powerful scan/delete all should be sufficient right?) and nothing worked so finally uninstalled for good until this bug gets fixed. I know Vista sucks but for now I use an old pc with it for surfing and as a backup.
Also have an older XP machine and the update works fine there.
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Running XP SP3
10 year user of AVAST, after latest update ...
UI fails to load "this is embarrassing" ....
SOLUTION after clean unininstall and many reboots FAILED ?
Use Bitdefender, all works fine !
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OS is XP_SP3. The Avast Internet Security version 17.3.2291 send bad message: "UI Failed to load. This is really embarassing. AV Service is not responding". Please, give me a solution or return my money.
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hi
don't know if it can help but I had the same problem on my windows xp after updating avast
I noticed that a windows service had started badly, or had deactivated (I do not know very well), so please check your services and in particular "terminal server"
https://forum.avast.com/index.php?topic=200547.msg1385839#msg1385839
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I stand corrected. Now my XP machine has this GUI problem. I clicked update in the tray menu and check out the date in the screen shot. System date is correct. Then I clicked the update program button and got "The interface is unknown" popup.
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Hey..
I am also Dell M6400 user and have a great solution for you.
For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
I HOPE this might work for you. If not then you can ask experts for help.
For more information and support visit Dell Precision M6400 Manual- guideusermanual.com/product-name-precision-m6400-manual&po=344511&lang=English. Good Luck.
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Just wanting to say "me too"... in my case I am on Windows 8.1 with an AMD A8-based Lenovo g50 laptop. I created a support case. Went through all kinds of uninstall / reinstall / safe mode steps. After finally using avastclear.exe in safe mode to uninstall, and then went back to normal to reinstall, it seemed to be okay, until I started running a scan and then finally got the "UI Failed to load. This is really embarrassing. AV Service is not responding." Many year user of avast, have been using paid for some time.
If support comes through I'll comment again.
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I had the same problems and after countless reinstalls of both Avast ans XP itself i finally fixed it by making sure that the Terminal Services service in my XP machine is up and running before performing a clean install using the offline installer.
It appears that if the service is set to manual it won't start when called by Avast and without it Avast won't function properly, so make sure it's set on Automatic and up before installing Avast.
On a funny note, you can easily reproduce the issue just by shutting down this service - the UI will instantly refuse to load even if 5 minutes ago was functioning without a hitch.
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Today I booted up my XP machine and Avast (free version) auto installed an update and said I had to reboot. After rebooting, the UI issue seems to have been resolved. UI loads normally and shows version 17.4.2294 release date 5/3/2017 so that release must include the fix? I haven't tried to install Avast on my Vista machine again yet.
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Today I booted up my XP machine and Avast (free version) auto installed an update and said I had to reboot. After rebooting, the UI issue seems to have been resolved. UI loads normally and shows version 17.4.2294 release date 5/3/2017 so that release must include the fix? I haven't tried to install Avast on my Vista machine again yet.
Wouldn't hurt to boot again I think. Glad the microfix seems to have worked.
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A big problem I had after the 5/3 release update, Generic host process for Win32 services was using 100% CPU all the time. After a few reboots, Windows Update (which rarely updates anything on XP) did 3 Office 2007 updates then CPU use returned to normal. The same thing happened around the previous (UI failed to load) Avast update. So others reporting high CPU use may want to double check for Windows updates. Here's more info I found from 2016 and I'm glad the Windows updates showed up and I didn't need to do this stuff http://forum.notebookreview.com/threads/how-to-fix-avast-antivirus-high-cpu-usage.788891/
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A big problem I had after the 5/3 release update, Generic host process for Win32 services was using 100% CPU all the time. After a few reboots, Windows Update (which rarely updates anything on XP) did 3 Office 2007 updates then CPU use returned to normal. The same thing happened around the previous (UI failed to load) Avast update. So others reporting high CPU use may want to double check for Windows updates. Here's more info I found from 2016 and I'm glad the Windows updates showed up and I didn't need to do this stuff http://forum.notebookreview.com/threads/how-to-fix-avast-antivirus-high-cpu-usage.788891/
Personally I wouldn't have been following what was in a topic that was over a year old as many things change, not least your AV, but OS and other installed applications. The main thing I would say would be to do a custom install and only install the components that you need/want. The current avast 17.x.xxxx makes this relatively easy to do a custom install and that also allows you to do a Minimal Install and that is very minimal, only two shields I believe.
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Updating via GUI to new Avast Free Antivirus 17.1.2286 on Windows Vista Home Premium SP2, after computer restart, Avast Free Antivirus is unable to run.
Black screen with the error ". This is really embarrasing. AV service is not responding."
Before updating to 17.1.2286 Avast Free Antivirus was perfectly running on teh same computer, same environment.
Any idea?
Avast UI Failed to load
I don't know if you solved this problem, but maybe this will work for others...
Try this before uninstalling, reinstalling, cleaning in Safe Mode, etc....
1: Open Control Panel, go to Add or Remove Programs, click on Avast - Change/Uninstall - Click Change
2: A new window will open, choose Repair
3: Wait until Avast make necessary settings
4: When it's over, in that window will appear a green button DONE
5: IMPORTANT : Don't click on it (DO NOT CLICK GREEN BUTTON "DONE"!!!), don't touch anything there, don't apply, DON'T DO ANYTHING, just press Start button from taskbar and click on Restart your Computer.
6: Wait until machine restart, system is loaded and Avast icon appear in Taskbar. After that click on orange Avast icon from taskbar and see if Avast interface is loading.
After SEVERAL installing and uninstalling (8 times), Safe Mode cleaning, Program Update (and
other stuffs recommended fom others on internet), nothing worked, Avast UI failed to load
again and again. I don't have this problem on my Win 7 or Win 10 computers, so I don't know
if what I have done will work on that OS's...
Well, now it's working, and this is all I can say.
( My old machine: Acer Travelmate 2410 / WINDOWS XP PRO x86 / 1 GB Ram /Intel Celeron M 1.5 GHz processor, Avast Free Antivirus 17.4.2294 (build 17.4.3482.0) )
Good luck everyone!
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Hi,
I think I've found the reason and the solution! I did not have a terminal service. After the inclusion in the properties and the launch it all worked! :)
WinXP SP3, Motherboard GA-C1007U, CPU Intel® Celeron® Processor 1007U (2M Cache, 1.50 GHz), RAM 4Gb
Avast 17.4.2274
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Hat's Off to boroda06560. This worked!! Windows XP SP3
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Some with Windows XP SP3 have found Terminal Services will not start. For a possible solution to this see my post at:
https://forum.avast.com/index.php?topic=202276.msg1393542#msg1393542
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I downloaded and tried to install Avast on my Vista machine again hoping the current version would work. The UI showed up for a bit then the mouse pointer and Windows froze up before I could start any program so I had to do another system restore. Did multiple reboots before and after and thought Avast was gone after the restore but it showed back up so I deep uninstalled it with IObit Uninstaller (maybe this was in safe mode as I couldn't run Uninstaller at first because I couldn't start any programs).
Any ideas to get it working? I tried Avast repair with the old version. Might try again with the new one but so far it looks like I won't be able to open control panel etc. because things lock up before Windows finishes loading startup programs and the hard drive settles down. Maybe it will work in safe mode.
During system restore I discovered that my automatic daily system restore points stopped being created after this one: "4/15: Uninstall: Avast Free Antivirus restore point." So it looks like uninstalling Avast on 4/15 somehow broke those. SR looks good in task manager but I did uncheck the 10 minutes box. Waited 12 hours, rebooted and it's creating daily restore points again.
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Strange to see that the « UI failed to load » issue has not attracted more analysis of the problem.
Please consider the following aspects :
1° Both AVG users AND AVAST users complain for exactly the same problem with the same error screen. What do they have in common ?
2° Repair, deletion and reinstallation procedures of the antivirus don’t fix the problem
My opinion is that it is more related to Windows than on AVG/AVAST .
To verify this assumption, I have restored Windows 8 from an earlier restore point (in my case one month before the problem appeared), then updated Windows to the current position. Finally I uninstalled AVAST and then reinstalled it. And it is working fine now…
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1)
They are both avast and are using a lot of the same components.
2)
What will solve the problem depends on multiple factors.
E.G. If someone is using XP it can be that the terminal services are not running.
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This thread is a few months old but the same problem popped up on my HP ENVY Notebook a few weeks ago. I have been nursing it along by continually restarting the service while I search for a fix. Sometimes it runs for hours and other times it dies every 5 minutes.
I have a stable Windows 10 Home version 1607 OS Build 14393.1198
I'm not sure what the version number was for Avast when this problem started a few weeks ago, but I after running the Repair option to no avail I completely uninstalled it using Revo Uninstaller to remove every trace of Avast, and on 6/07/2017 I re-installed the latest version 17.4.22.94 Build 17.4.3482.0 (Virus definitions version: 170609-4)
I have run sfc/scannow a couple of times.
The. Problem. Still. Exists.
Any ideas?
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How to Successfully Install Avast: http://goo.gl/VLXde
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So, this is what happened for me.
#1. Support didn't come through ultimately. They did not directly respond to my ticket I filed online, other than the initial "help is on its way". After waiting 2 weeks or so, I made a phone call. They said my ticket was apparently locked up as a billing issue (I did not report a billing issue, but a technical support issue), and they had no ability to see it.
#2. On the phone, they made some generic suggestions all of which I had already tried. They filed a new ticket for the phone call.
#3. Because of WannaCry, I decided to doublecheck some things. I then realized, my Windows 8.1-x64 Lenovo laptop had never taken system updates, and that updating did not work.
#3a. I tried updating using some powershell scripts I found on technet and that was a total fail. (IMHO, PowerShell has a lot of good things about it but onboarding into proficiency is needlessly difficult).
#3b. googled "windows 8.1 security update online catalog" then clicked on "KB4012213", then "March, 2017 Security Only Quality Update for Windows 8.1 for x64-based Systems (KB4012213)". Installed it, rebooted.
#4. Avast (same bits as before), now installed and ran perfectly well. I informed avast TS that I believed they had a compatibility with stock windows 8.1, but whatever.
#5. No complaints since then, in fact I'm paying for two avast licenses. But I was disappointed at the quality of technical support.
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It takes currently +/- 15 business days before a ticket is handled.
You did not call avast but a third party and they can't see the tickets (afaik).
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It takes currently +/- 15 business days before a ticket is handled.
You did not call avast but a third party and they can't see the tickets (afaik).
The third party is advertised by Avast on their site. It's therefore Avast's responsibility if they don't do their job.
I would have fired them a long time ago. :)
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Thanks for the comments and insight on how my support was handled. That's good information that a third party is involved.
I doublechecked the dates; my online ticket was filed May 9; my phone call to them was June 2. At least 24 day gap.
Turnaround was total 6 weeks, for not getting good help. Though as I said it appears to work fine now.
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Avast UI Failed to load
Try this before uninstalling, reinstalling, cleaning in Safe Mode, etc....
1: Open Control Panel, go to Add or Remove Programs, click on Avast - Change/Uninstall - Click Change
2: A new window will open, choose Repair
3: Wait until Avast make necessary settings
4: When it's over, in that window will appear a green button DONE
5: IMPORTANT : Don't click on it (DO NOT CLICK GREEN BUTTON "DONE"!!!), don't touch anything there, don't apply, DON'T DO ANYTHING, just press Start button from taskbar and click on Restart your Computer.
6: Wait until machine restart, system is loaded and Avast icon appear in Taskbar. After that click on orange Avast icon from taskbar and see if Avast interface is loading.
I tried it on my PC (VISTA 32bits) and it did work! Great.
However, when navigating on the web, I found out that I was often blocked, as if the web Server at the other end was not responding.
This happened with different sites, and different browsers.
I restored my PC to the previous AVAST version (no other change) and these problems disappeared.
Makes me think that this AVAST version is definitively not able to work correctly with VISTA (I installed it on a Windows 7 computer, everything was OK).
Any similar experience?
Not installing the latest AVAST version: does it put my computer at risk?
Feedback welcome!
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That's almost like asking if changing from Windows 10 back to Windows XP puts you at risk :)
Lots of that depends on how you use your system.
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That's almost like asking if changing from Windows 10 back to Windows XP puts you at risk :)
Lots of that depends on how you use your system.
Difference with the W10/XP example is that AVAST still gets the updates of the virus definitions DB, although the latest version of the program is not installed.
Hence my question.
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That's almost like asking if changing from Windows 10 back to Windows XP puts you at risk :)
Lots of that depends on how you use your system.
Difference with the W10/XP example is that AVAST still gets the updates of the virus definitions DB, although the latest version of the program is not installed.
Hence my question.
There are certain functions that aren't available in older versions of both your OS and your AV.
Even XP received updates after the last attack. That still doesn't give it the ability to protect you as well as the latest version.
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Hi all
I was able to successfully install AVAST 17.5.2302 on my VISTA 32bits PC thanks to the information in this forum.
However, when navigating on the web, I found out that I was terribly slowed down or blocked, as if AVAST was doing a huge amount of work, or was engaged in a loop, when controlling some web pages. This happened with many different sites, and with different browsers.
I can prove it because if I deactivate the AVAST Web agent for testing, everything is back to normal.
I was able to restore my PC to AVAST 17.4.2294 and these problems disappeared. :)
Unfortunately, a few days later, AVAST was automatically upgraded to 17.5.2302. My problems are back and I am not able to restore 17.4.2294 a second time because my old restore point is gone, and 17.4.2294 is not available anywhere on the web. :(
I am not blaming AVAST as a company because Vista is not officially supported anymore.
However, I would like to understand if this is happening for all Vista 32 bits users, of if this is specific to me because of an unknown non-AVAST related issue.
Therefore, could persons in this forum who successfully installed AVAST 17.5.2302 on VISTA 32bits kindly let me know:
- Is it working normally for you, or do you experience the same issues as I do with response time?
- If you experience similar issues, did you find any workaround other than migrating out of VISTA?
Thanks for your help
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Known issue on Vista. It should help to disable HTTPS scanning in the web shield.
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I keep getting this error message every sense the update. Black screen with the error "UI Failed to load. This is really embarrassing. AV service is not responding." I tried everything to the letter to fix this issue to no avail. I tried the repair option. No dice. I rebooted. No dice. I also did a clean install, again No dice. This has something to do with windows 10 (Creator's Update)
Avast please fix you bleepin' AV!
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I keep getting this error message every sense the update. Black screen with the error "UI Failed to load. This is really embarrassing. AV service is not responding." I tried everything to the letter to fix this issue to no avail. I tried the repair option. No dice. I rebooted. No dice. I also did a clean install, again No dice. This has something to do with windows 10 (Creator's Update)
Avast please fix you bleepin' AV!
It was mentioned on another part of the forum that the July Windows update effected Avast. Avast and Microsoft are working on resolving the issue that effects some systems.
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Known issue on Vista. It should help to disable HTTPS scanning in the web shield.
Yes it worked!
Thanks a lot.
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You're welcome.
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Well, it is now 08/18/2017, and the following still happens:
"UI Failed to load. This is really embarrassing. AV Service is not responding"
Available Choices are: Exit Restart Service
Clicking "Restart Service" generates the same result of "UI failed to load" sometimes, yet
intermittently it restarted the service.
Rebooting the computer sometimes results in actually re-starting Avast (AIS), but not
reliably. (In the last 10 years, I think, UI has NEVER failed to load. I also think that at least
10,000 to 20,000 users of Avast are affected by this, given that only a small percentage takes the
time to report on the usually not very effective user forum.)
Another message I see is:
"Avast is down"
"Something has gone wrong, and we are unable to protect you. Please try restarting your Avast".
Clicking Restart on this one occasion results in restarting the service about 3 out of 5 times, but
it does not stay up reliably. Interestingly, at this exact point I have observed AVAST Internet
Security "starting itself up again, without any user input whatsoever", only to stop working 20 minutes later.
Does that tell anything to someone who knows something?
The whole thing reminds me of the "Win 95" and "Windows Vista" debacles. I would like to go
back to a prior version that still worked. But not even this is made available by Avast.
I also recall having had "permissions troubles" caused by the "07-11-2017 Microsoft Security
updates". These prevented me from accessing my files, and from doing simple things such
as "Saving a MS Word file after editing, because everything became 'read-only' for no good
reason. I uninstalled ALL the offending MS security updates, complained to MSFT and received
the usual ZERO ANSWER from the good folks at MSFT.
I am now asking anyone in the know here, whether "permissions" in Win 7, that have been
messed up by MSFT itself, could cause this weird AVAST behavior? Anyone?
-----
My Users\User\Appdata\Local\Temp\_avast_ folder is empty. QU: Should it be empty?
I ask because temp folders are GENERALLY filled with CURRENTLY DATED temp files.
Anyone?
My folder at C:\Users\mycomputer\AppData\Local\AVAST Software\APM\User
\W6rh3PLImidDCeQP has files in there such as "kv_pam.db"
which are dated 07-29-2016.
Shouldn't these files be dated newer? Is anyone here knowledgeable? I may not know much,
but I know when someone else knows diddlysquat either. "Diddlysquat" means "nothing" or
"not enough", just in case you don't know that.
Next: The newest file in the location C:\Users\mycomputer\AppData\Local\AvastSupport
is dated May-13-2016. I have always updated Avast automatically. Wouldn't you think that these files should be newer? So, is that just an abandoned Avast project, or is something wrong with the updates? Is anyone here knowledgeable?
Let me tell you: I do not need Avast-"EVANGELISTS". EVANGELISTS MERELY BELIEVE, but they don't know. I need people who KNOW what is going on, who have influence on the company, who can take facts, data and symptoms, and figure out what it means and how to fix it.
Other notes: my computer is SSE2 compatible, whatever that means.
It runs Win 7, with Svce Pack 1, at about 2.66 Ghz. Intel Duo Core CPU E3700.
Overall it seems that Artificial Intelligence has not been introduced at AVAST or at MSFT, or else
a search for answers would yield results. The 100% natural ignorance and arrogance seems
to work flawlessly though, both on my and your side.
I still think that the "forum method" of customer service is inherently flawed, because it only serves to insulate the Avast company itself from its customers. In other words, if I could yell at the boss, that would get results faster. But may be the boss is just like Trump, and nothing gets thru that thick skull. Who knows.
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@ WK_schnarfl,
Politics aside, you can try several things:
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Submitting a support file using the Avast Support Tool: https://www.avast.com/faq.php?article=AVKB33
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Oh, you actually did respond here, not on the link or page where I asked. So I am going to try your advice and let you know. Thanks!
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Ok, first, I was lucky and the Avast "repair function" from the "Programs and features" in Win 7 actually worked. Good.
But now Avast Internet Security (AIS) does the following when I use the "Wi-Fi Inspector' function: It detects my ISP and Cable provider MIDCO,
who provides services in the upper Midwest (SD, ND and MN) as a malicious remote server.
it states that
a) The Device (at 192.168.0.1)
is accessible from the Internet,
b) it has a MAC addr of 74:ea:e8:db:11:44
and
c) it has a Catalogue ID HNS-WAN-ACCESS
Open ports reachable from address: 24.111.198.253
Open ports reachable from the Internet include: 7547
I closed port 7547, but that had no effect. 24.111.198.253 is an address range belonging to MIDCO, an ISP in this region.
So, this looks like a "false positive" to me, and Avast should check this out, and add MIDCO to its list of legit ISPs.
-----------
Next, it seems that the "repair function" of Avast has simply knocked out (edited out) the automatic startup of Malwarebytes.
I have used Malwarebytes for many years, concurrently in tandem with AIS. I find both useful, as in 4 eyes see more than 2.
So I ask Avast to co-operate with Malwarebytes, and figure out a way to decide "Who's on first, and what's (Watt's) on second". For people who do not remember "Abbott and Costello", you don't want to end up in a situation where, as per some movies, the secret agent manages to have the police arrest the
FBI, or vice versa.
From Techtarget I copy the following, just to show that Malwarebytes is an important fighter in the security field: "Not all impacted antivirus vendors have released patches for the Microsoft Application Verifier vulnerability. Those vendors that have released patches include Malwarebytes, AVG and Kaspersky Lab. Although the Comodo antivirus product was slightly more difficult to defeat, a different unreleased proof of concept has been used for the DoubleAgent attack."
Meaning, Malwarebytes and others have done something to fight something, and Avast has not. So, let Avast know. I am going to contact Malwarebytes about
the "repair functions" of AVAST, and I am sure they are not happy about being crowded out. I understand that business needs to compete, but on occasion its
a good thing to co-operate.
Thank you for your patience.
WK
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Regarding Avast & MBAM, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/
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bob3160 Avast repair approach worked for me, thanks
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bob3160 Avast repair approach worked for me, thanks
You're welcome.
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Same issue, I ran the repair and did perform a clean installation of the latest version and it didn't do squat. I'm on a windows 10 64bit pc.
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Same issue, I ran the repair and did perform a clean installation of the latest version and it didn't do squat. I'm on a windows 10 64bit pc.
The next step would be to submit a support file:
https://forum.avast.com/index.php?topic=196459.msg1415127#msg1415127
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Much easier is perhaps installing/updating to the latest version.
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I created an account here just to tell everyone what I did to fix mine.
I am using XP SP3 and had the "UI Failed to Load" after a recent program update.
I tried everything suggested in this thread - but nothing worked except this:
I went into SERVICES and set every single service that I had set to DISABLED and changed them all to MANUAL. I then rebooted my PC and lo and behold - I got back my UI and the AV service.
I'm not sure which one did the trick, but I'm leaving everything as is.
Most of the services that were originally DISABLED were Network related since my PC used to be on a network but is no longer.
I hope this helps someone else
good luck
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έχω XP SP3 μετά από ενημέρωση του avast μου λέει UI Failed to load δοκίμασα να κάνω επιδιόρθωση αλά τίποτα
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Παύλος Ζιώγας,
1) This is a English forum
2) This is a bout a (real) old version of avast.
Doesn't make much sense to still post in this thread.
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Hello,
I went into SERVICES and set every single service that I had set to DISABLED and changed them all to MANUAL. I then rebooted my PC and lo and behold - I got back my UI and the AV service.
yes, already mentioned , for xp users only (it's different for others OS) , it's mainly "Terminal Service" to enable (manu or auto)
@Eddy:yes 17.1.2286 is an old version , but the problem "UI failed to load" has not stopped with this version, it still exists with the latest version 17.7.2314 ;)
Maybe it's not worth creating a new topic for each new version ?
@Παύλος Ζιώγας
with win xp sp3 , try (as said before) to enable windows "terminal service"
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AVG Posted a REAL FIX for this problem for Wndows XP, 7, Vista, 8 and 10..... It finally fixed this problem for me and it was very EASY... I do not know if AVAST has a post similar to this one for AVG, but they should have one IMHO... here is the link or url for it....
https://support.avg.com/SupportArticleView?l=en&urlName=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error&supportType=home
That is an AVG Address and is 100% SAFE.
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AVG Posted a REAL FIX for this problem for Wndows XP, 7, Vista, 8 and 10..... It finally fixed this problem for me and it was very EASY... I do not know if AVAST has a post similar to this one for AVG, but they should have one IMHO... here is the link or url for it....
https://support.avg.com/SupportArticleView?l=en&urlName=How-to-resolve-an-issue-when-AVG-shows-the-UI-Failed-to-load-error&supportType=home
That is an AVG Address and is 100% SAFE.
There is a support entry for avast also, https://support.avast.com/en-us/article/Troubleshoot-Antivirus-UI-Failed-load (https://support.avast.com/en-us/article/Troubleshoot-Antivirus-UI-Failed-load).
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TY DavidR..... after hours of reading i never saw the one for Avast until now... That one WORKS!!!
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You're welcome.
I think that is the first time that avast support link has been actually posted (certainly by me), whilst most of the information relating to stopped services has been but not all in one post/location.
I just went straight to support.avast.com and typed in the 'UI Failed to load error' into the search function and up it came.
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Strange because it's not the same service (for win xp) to enable between avg support(terminal service) and avast support(Remote Desktop Services) ???
For my winxp , the issue was only on terminal service .
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Strange because it's not the same service (for win xp) to enable between avg support(terminal service) and avast support(Remote Desktop Services) ???
For my winxp , the issue was only on terminal service .
It also mentions BITS (Background Intelligent Transfer Services) and as far as I can recall this is only used for windows updates (long dead in XP).
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The windows updates are still (a little) available for some xp users (Posready). ;)
But this is not the question, the avast support would not have helped my xp to get out of "UI failed to load" because it does not speak at all about the terminal service , no more about BITS ... while AVG support does.
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The windows updates are still (a little) available for some xp users (Posready). ;)
But this is not the question, the avast support would not have helped my xp to get out of "UI failed to load" because it does not speak at all about the terminal service , no more about BITS ... while AVG support does.
My only thoughts are that they have used one page setup as the template for the others and modified those that needed it, but messed up on the XP page.
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We agree, that's what I think too. :)
avast support has messed up where AVG support has not .
still some efforts for avast and avg to be a single company ;D
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We agree, that's what I think too. :)
avast support has messed up where AVG support has not .
still some efforts for avast and avg to be a single company ;D
I don't think it will be a single entity for some time yet, doing that too soon could annoy sets of users.
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David is correct. Those aren't the plans for some time to come. (Years)
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it was a joke ;)
moreover I never said nor thought that avast and avg would merge .... tomorrow
We all know that the world was not made in one day
my initial intervention was just to report false avast support information specifically for xp users.
sometimes, it is better not to have information at all than to have wrong information,, especially since in this case "UI failed to load", we (you) have given on this forum the resolution of the problem long time ago.
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For me the following resolved the problem (based on http://www.getavast.net/support/compatibility-windows-10)
1- Add new user account to Windows
Another solution which helped some users is creating a new local user account in Windows. If you are not sure how to do it, follow the instructions below:
Right-click on the Start menu icon and select ‘Command Prompt (Admin)’
Enter ‘net user [username] [password] /add’ where username and password is the name and password of the new account. For example ‘net user Paul P4ssw0rd! /add’
Alternatively you can create a new user from the Control Panel:
Open Windows Run dialog by simultaneously pressing Windows key on your keyboard and ‘R’
Enter ‘control userpasswords2’ into Windows Run dialog and confirm
User Accounts window will open. Click on ‘Add…’
Sign-in window will open. Click on ‘Sign in without a Microsoft account’ at the bottom of the screen
Add a user window will open. Click on ‘Local account’ at the bottom of the screen
Enter the user details for the new account, click on ‘Next’ and ‘Finish’
2- Reinstall AVAST from the local account (after a clean uninstall with avastclear.exe)
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@JNL
Just to clarify, you are describing fixing a Microsoft problem.
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Do something with this problem!
Fresh install on Win7 x64, 4PC all have "UI Failed to load"
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-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
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So, we have to change the Remote Desktop Services from its default Manual setting to Automatic?
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So, we have to change the Remote Desktop Services from its default Manual setting to Automatic?
Depends on your OS, reread the FAQ.
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So, we have to change the Remote Desktop Services from its default Manual setting to Automatic?
Depends on your OS, reread the FAQ.
That's exactly what I did.
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So, we have to change the Remote Desktop Services from its default Manual setting to Automatic?
Depends on your OS, reread the FAQ.
That's exactly what I did.
Well, no need to ask then... ;)
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So, we have to change the Remote Desktop Services from its default Manual setting to Automatic?
Depends on your OS, reread the FAQ.
That's exactly what I did.
Well, no need to ask then... ;)
Changing default Services settings to make a third party application work is not acceptable. ;) :(
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Changing default Services settings to make a third party application work is not acceptable. ;) :(
Feel free to contact support: https://support.avast.com/contact
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<snip quotes>
Well, no need to ask then... ;)
Changing default Services settings to make a third party application work is not acceptable. ;) :(
On my XP Pro system, my Remote Desktop Service, is still set to Manual and it is running and I have never had the problem of the Avast UI not starting. Why this is so on my system I have no idea but for some it has been an issue the setting is a workaround as it is a required service.
For some reason unknown to me (an avast user) this service doesn't start when requested by avast on some systems. It is entirely your choice to start it automatically as a workaround or not.
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i had the same problem, i finally found the problem, i had avg and avast installed , when i removed avg it did not remove it completely. i have ccleaner installed i ran it then went tools the to startup, i seen avgui and avgui.exe still installed i disable them. now avast is working
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@ year5963,
You can either manually remove avgiu.exe or use this tool: https://singularlabs.com/uninstallers/security-software/ (https://singularlabs.com/uninstallers/security-software/)
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@ year5963,
You can either manually remove avgiu.exe or use this tool: https://singularlabs.com/uninstallers/security-software/ (https://singularlabs.com/uninstallers/security-software/)
Or, follow these directions:
How to Successfully Install Avast: http://goo.gl/VLXde
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I am getting the same errors. I am running windows 10 pro and I have just done a completely fresh install of windows 10 and then completely fresh install of Avast Premier and these messages and AVAST IS DOWN! message keep coming back up constantly. I do a refresh service and its back online then a minute or two later the error messages come back. Any ideas?
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-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
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Thanks for getting back to me but unfortunately I have already tried all that and no luck. And as I say it was already a fresh install when this occurred plus I have already tried doing a repair on Avast as well.
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Well I have just uninstalled all avast software, deleted all folders,files and registry items and ran avastclear in safe mode and re-installed avast premier and driver updater, checked to make sure the suggested services are all running and automatic AND I am still having the same issue. At this rate I am going to have to inquire about several refunds as the software is unusable in this state.
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Thought Id mention even though probably obvious I am running 17.8.2318 (build 17.8.3705.249) not the old 17.1.2286 stated in the original subject line. Should I start a new thread or add my replies to an alternative thread?
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Well I have just uninstalled all avast software, deleted all folders,files and registry items and ran avastclear in safe mode and re-installed avast premier and driver updater, checked to make sure the suggested services are all running and automatic AND I am still having the same issue. At this rate I am going to have to inquire about several refunds as the software is unusable in this state.
You could try the latest beta: https://forum.avast.com/index.php?board=15
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Cheers Asyn. I will give it a try.
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Sounds like my problem earlier this evening. Windows 7 64 bit. Avast free 17.5.2303. Had this same problem 6 months or so ago. Solved it that time with a complete re-install. This time was able to do a repair, and then a re-boot. Seemed to fix it. Will see what happens next time I have to reboot.
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One other thing. AVAST quit working during a reboot seemingly caused by opera locking up the computer during a youtube video.
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One other thing. AVAST quit working during a reboot seemingly caused by opera locking up the computer during a youtube video.
If your system locks up, nothing is working till you reboot. ???
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True, bob....(grin) meant to say that when I rebooted after the system lockup Avast had stopped working. But an update: been about a day now, had another youtube-opera lockup requiring reboot and this time avast made it through without a problem. So could have been something that the lockup caused in that case, and not all the time.
I thought that it was possible that avast caused the lockup by going screwy somehow, but so far that doesn't seem to be the case.
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The Wifi inspector related fix that was pushed out yesterday by Avast hopefully also resolved your problem. :)
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I updated - that killed it, I rebooted, that didn't work, I uninstalled it, that took time. I got cleaned all traces off my PC ( windows 10 ) , Right, start again:
New installation after several clean reboots and making sure CCleaner had got rid of all traces, New install.... now the bugger won't start!!
What the hell is going on with this product???? I seriously doubt anyone in this thread is going to recommend this product. It isn't tested before its released. Don't lab test it , REAL WORLD test it!
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Came across this forum while searching for help with the subject problem. I began having the problem after purchasing, and running, the Avast Cleanup program. I tried all the posted "solutions" several times, but the problem persisted. Finally, I just removed the Avast Cleanup program from my system (Vista), and the problem went away. Not claiming this is a cure-all; just sharing my experience.
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Follow this for Win10:
- UNINSTALL Avast
- DISABLE "fastboot"
- REBOOT the PC
- REINSTALL Avast
- REBOOT the PC again.
Avast now works!
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i hate from this problem!!
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Follow this for Win10:
- UNINSTALL Avast
- DISABLE "fastboot"
- REBOOT the PC
- REINSTALL Avast
- REBOOT the PC again.
Avast now works!
By default, Shutdown the computer utilizes fastboot which is on by default.
Restart your Computer bypasses fastboot and does an actual shut down and reboot.
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Fast Boot is off on my systems, and UI Still Fails, if it's not UI Failing, it's Behavior Shield failing to startup, hit turn on, goes back off, sick of problems
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Fast Boot is off on my systems, and UI Still Fails, if it's not UI Failing, it's Behavior Shield failing to startup, hit turn on, goes back off, sick of problems
This is also an old version of Avast.