Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 07, 2017, 08:29:43 PM
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Hi, After I paid for and downloaded the software it re-started my computer and it got to the point where it said preparing desktop, then my screen went black. My computer is a desktop with Windows Vista 32 bit. I tried calling support but I can't seem to get help unless I use the "simple fix" for $79.00. Can someone please help me? Thank you in advance!!!
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- Make sure any pre(vious) installed av is completely removed
- Run avastclear in safemode > https://www.avast.com/uninstall-utility
- Install the latest avast version > https://forum.avast.com/index.php?topic=196445.0
See if that is solving the problem.
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Hi, I can not get an internet connection. Can I go into Programs and uninstall it there?
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Hi, I can not get an internet connection
You must be a true magician.
Posting on the Internet without Internet ;D
Can I go into Programs and uninstall it there?
You can't if you can't boot the system in normal mode and/or can't get to the desktop.
Download avastclear on a working system (if needed) and transfer it to yours with help from a usb stick (or other portable media)
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Thanks, I needed a laugh right now. :) I wish I was a magician, that would solve all my problems. :) I was in safe mode and tried to get online it says I'm connected, but I can't do anything. I will use my laptop to get the Avastclear. Once I have it on the USB media can I transfer it to my desktop in safe mode? You can probably tell I don't know anything about computers. Thank you!!!
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Yes, simply transfer it from to the system with the problem and run it.
After that, let's see if your system boots without a problem.
We take it from there.