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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on February 11, 2017, 05:09:13 AM

Title: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: REDACTED on February 11, 2017, 05:09:13 AM

I've been using SecureLine for a while now, but recently I've been unable to connect via wifi. It seems to work fine using with an ethernet cable or 3G. I have the same router as before when it was working and haven't made any changes to it. I'm using windows 10. Thank you.

Title: Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: Eddy on February 11, 2017, 10:10:31 AM

What OS/SP ?
What happens if you try to use it with WiFi ?
What have you already tried to solve it ?

Title: Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: REDACTED on February 11, 2017, 03:36:11 PM

What OS/SP ?
Windows 10 Home Version 1607 64 bit.
What happens if you try to use it with WiFi ?
It says it connects but i'm unable to open any webpages. Then it keeps disconnecting and connecting but I'm never able to open a webpage. Sometimes I get a message that states that SecureLine has encountered a technical issue.
What have you already tried to solve it ?
uninstalled the component and re-installed it, reboot. Repaired the whole software from the unistall menu, reboot. Installed the stand alone version, reboot. Filed a ticket with customer service 9 days ago, still no response.

Thank you

Title: Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: REDACTED on February 13, 2017, 09:30:06 PM

Update

Turned  off windows firewall and router's SPI firewall and nothing still. It's been 12 days since I contacted customer support and no response yet.

Title: Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: Eddy on February 13, 2017, 09:32:38 PM

Please post your ticket ID here.

Title: Re: SecureLine VPN doesn't work over wifi, but it does over ethernet or 3G.
Post by: REDACTED on February 13, 2017, 10:15:11 PM

#696585