Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: chris.. on February 11, 2017, 01:55:16 PM
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Hello
I don't why but I can't access my account on my.avast.com.(due to firefox 51.0.1 ?)
No trouble to enter idents in the login page (e-mail & pass) , but after the orange bar begins to grow with infinite string "loading" , account never opened.
Using win XP Pro SP3 , AIS 17.1.2286 , FF 51.0.1
However , when I downgrade to FF 49.0.1 or portable version , using chrome , all is right , only FF 51.0.1 issue.
Of course , I tried to delete cache , coockies , histo ,..., by using ccleaner , tried FF safe mode without addons , even with new profile -> failure.
The strangest is that with the pretty same config on other pc (Xp sp3 , AIS 17.1.2286, FF 51.0.1 , all is right.
I know Avast does not seem to be the culprit , but is there someone to say me what is wrong with this firefox version ?
Thanks
ps:no problem with other https sites , no detected malwares or others with avast complete scan , with malwarebytes , adwcleaner .
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I've seen several reports about things not working in that FF version.
Looks very much Mozilla has work to do.
I suggest you report the problem(s)/ask the Mozilla community.
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I have just accessed my.avast.com account using 50.0.1 and latest avast version.
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@DavidR
yes , it's also good for me with my 2nd pc , same config , same avast , same firefox , and I really don't know what happen on 1st
My login is good (id.avast), it's after (my.avast)I can't by-pass the loading
@Eddy
Right ,the problem is certainly on the side of firefox (conflict with my own system) , I asked for mozilla support , I'm waitng for now
On the other hand , trouble not so important , I only encounter this problem on my.avast , not on all my other https sites.
More , I can use firefox portable , chrome or even my 2nd pc to reach my account
But still a bit annoying when there is something I do not understand
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I have just accessed my.avast.com account using 50.0.1 and latest avast version.
hello
For test , Can you try to advance your windows clock ten minutes more, and try to open your account on my.avast.com ? ;)
Not gotten a reply from mozilla but it seems that something has changed since version 50.
My problem disappeared by delaying a minute less my windows time.
nb:The same problem (bug?) returns after testing on my 3 other pcs
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I'm on my win10 laptop and I don't have the latest avast version on this, so I'm not sure that would validate anything if the issue is on one of your XP systems.
Are you also running the latest avast version (17.2.2288) on that XP system as it has been updates sine you first posted.
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For test , Can you try to advance your windows clock ten minutes more, and try to open your account on my.avast.com ? ;)
Hmmm, as you're talking about the clock, DST started today in parts of Europe (including Prague).
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@Asyn : no , issue resolved yesterday , DST Is not involved
however it seems to be a clock (bug?) issue in latest ff versions.No more trouble with FF<50
@DavidR : sorry if I misunderstood , but there are nothing against avast , no more against kind of avast version , no more about kind of OS we can use
Right , I'm using 17.2.2288 on same windows xp than I posted first , with latest firefox version 52.0.1 ESR (same with v52.0.1 without ESR)
Issue comes from a change of mozilla since their version 50
I just want people using my.avast account with FF52 regardless of their OS to try to manualy advance their windows clock (10 minutes or 1 hour)
As far as I try to loggin my.avast with win xp , win7 or w8 (do not have w10) , everytime The account link remains blocked
Back to real time , and all is right.
I just wanted you to experience, no more and no less ;)
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@Asyn : no , issue resolved yesterday , DST Is not involved
Well, if it's resolved already, why should we test it then..!? ???
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This is not solved for those who will advance in their clock.
The users of my.avast will be happy to find a solution to their possible problem of access in the future.
Some people may not be on this link, so it's not to bother you doing the test, but for you (regulars) to help others
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1. This is not solved for those who will advance in their clock.
2. Some people may not be on this link, so it's not to bother you doing the test, but for you (regulars) to help others
1. Erm, who would do this on purpose..!?? ???
2. Sorry, no idea what you're talking about...
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Drop it, you did not understand my step.
I'm just trying to bring some elements of response for those who will encounter this problem.
1. Erm, who would do this on purpose..!??
You think it can not happen to have an unintentional one-minute delay in the clock? It's your vision!
2. Sorry, no idea what you're talking about...
I would signal to you if one day a member fails to open his account and the clock will be involved.
Sorry, it's probably only a matter of language barrier
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This is not solved for those who will advance in their clock.
The users of my.avast will be happy to find a solution to their possible problem of access in the future.
Some people may not be on this link, so it's not to bother you doing the test, but for you (regulars) to help others
I too am somewhat lost at to why the having incorrect system time should cause an issue in firefox if you have the latest build for XP, 52.0.1-ESR. Or why anyone would advance their system time to bump into this issue.
But I pushed it forward 10 minutes and it does stall the 'loading' of the page. Then there is the inconsistency if it is only happening on one of your systems.
Why I have no idea, but I still can't see why anyone would be running (or need to be) with the system advanced. Resetting my system time allows the page to load.
Your average avast user probably doesn't visit my.avast.com then you have running an incorrect system time, the numbers drop even further.
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But I pushed it forward 10 minutes and it does stall the 'loading' of the page.
Yes , me too like your 2nd screen , loading , loading , loading 1 day long but never reach my account.
Then there is the inconsistency if it is only happening on one of your systems.
it happens on my 3 differents OS (Wxp,W7 and w8) , definitely a black cat in my house :-[
Why I have no idea, but I still can't see why anyone would be running (or need to be) with the system advanced. Resetting my system time allows the page to load.
It is not a question of needing to advance the watch, but more if the time of the system takes the lead step by step.
I know quite a system where the clock is not necessarily synchronized on the internet time.
In my case, it takes only 1 minute in advance since a long time , sufficient to prevent my account to open
Now, sorry if I was wrong and you can fully enter your account (not just as in your image showing the loading)
However it is true that the clock has more chance of delaying days after days than advancing.
Everything worked on my other 2 systems that had no advance before I decided to force them.
Not by need, but to check what seems to me to be an evolution of firefox with respect to time.
With firefox 49, I can put 10 hours in advance, it does not pose problems opening my account , with 50 , 51 , 52 it does.
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But I pushed it forward 10 minutes and it does stall the 'loading' of the page.
Yes , me too like your 2nd screen , loading , loading , loading 1 day long but never reach my account.
My best guess is, that Avast doesn't support any "Back to the Future" logins. ;D
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But I pushed it forward 10 minutes and it does stall the 'loading' of the page.
Yes , me too like your 2nd screen , loading , loading , loading 1 day long but never reach my account.
My best guess is, that Avast doesn't support any "Back to the Future" logins. ;D
This is, I would suggest is a more viable reason than it being only a firefox version problem. But there is no consistency, like why it didn't happen to everyone using FF 52.0.1 or with an earlier version of FF or it is OK with other browsers.
It is certainly strange.
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It is certainly strange.
Agreed Dave, but IMO no real issue, though.
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I do not pretend to say that it is a bug in firefox
It's just an observation I made, I agree it's not going to stop the earth from turning.
All right with you , strange but no real issue.
Sometimes small, innocuous changes can sometimes have annoying consequences.
You laugh, not far from talking about mythomania, it is your choice
If I had been told in February that I had to delay my watch for a minute, it would have allowed me to move on, like watching the movie "Back to the Future" ;D
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If I had been told in February that I had to delay my watch for a minute, it would have allowed me to move on, like watching the movie "Back to the Future" ;D
;D 8)
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The users of my.avast will be happy to find a solution to their possible problem of access in the future.
2. Some people may not be on this link, so it's not to bother you doing the test, but for you (regulars) to help others
2. Sorry, no idea what you're talking about...
I was talking about the fact that others could encounter this problem and obviously this is what happened to already at least 4 people in addition to me
I would signal to you if one day a member fails to open his account and the clock will be involved.
So, reported to you as promised:
1-Rusty Shacklford (https://forum.avast.com/index.php?topic=203173.0)
2-midnight (https://forum.avast.com/index.php?topic=204588.msg1403895#msg1403895)
3-gabocze & 4-Rodolphe6 (https://forum.avast.com/index.php?topic=200406.0)