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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gtdurham on February 11, 2017, 10:45:18 PM

Title: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 11, 2017, 10:45:18 PM
After updating to this new version of Avast, my Macrium Reflect Free won't do a scheduled backup. I get a 0x1f6 error message. I can't get any help from Macrium because I'm using their free home version. Any help would be appreciated.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on February 11, 2017, 10:50:15 PM
Here is something about it > http://forum.macrium.com/Topic10311.aspx

To troubleshoot, disable the shields one at a time in avast and check each time if Macrium is working.
I suggest to start with the behavior shield.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eggbert on February 11, 2017, 11:45:20 PM
Yes, agree with Eddy.  I have Macrium free as well, but no issues.  However, I did not upgrade to the new version, I completely wiped Avast from my systems first (Safe Mode), then used their tool as a secondary check for removal (Safe Mode) and then rebooted to a normal system.  Installed the latest and no issues.

FYI, I had massive issues when installing over an older version; network issues, Firefox, CCleaner, Thunderbird, Steam, etc.  Safest bet, do the above and be happy.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: ManFromOz on February 12, 2017, 09:34:37 AM
Same here.

I disabled all shields and Macrium Reflect still won't run.

Avast is a nice program but this is a deal breaker for me.  I cannot use Avast until this bug is squashed.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 12, 2017, 06:05:42 PM
I tried uninstalling Avast as suggested, re-starting the computer and then re-installing Avast. Still same issue. I can manually do my backups, but can't run the scheduled backups.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on February 12, 2017, 07:35:21 PM
Did you do as I suggested in reply#1 (disabling the shields one at a time and check) ?
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 12, 2017, 08:16:16 PM
That was the first thing that I tried and when that didn't work, I did the uninstall and re-install that was suggested and that didn't work either. So, I'm stuck doing my backups manually until there's a fix for this bug.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on February 12, 2017, 08:50:08 PM
That was the first thing that I tried and when that didn't work, I did the uninstall and re-install that was suggested and that didn't work either. So, I'm stuck doing my backups manually until there's a fix for this bug.
Which version of Windows ???
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Chris-G on February 13, 2017, 12:16:20 AM
Also have the same problem with the latest version of Avast (17.1.2286) stopping Macrium's (Paid version) scheduled backups.  Manual backups still work.
After doing a clean install of Avast the problem still persisted.  I thankfully had a copy of Avast offline (12.3.2279+2280), so have reverted to that until the problem is sorted.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 13, 2017, 03:28:40 AM
I'm using Windows 10. If you go back to a previous version, it always comes up that you're in danger using an out of dated version on Avast. I sure hope they do something quickly. It's not very comforting having to rely on doing the backups manually.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on February 13, 2017, 12:01:51 PM
I'm using Windows 10. If you go back to a previous version, it always comes up that you're in danger using an out of dated version on Avast. I sure hope they do something quickly. It's not very comforting having to rely on doing the backups manually.
No need to do backups manually. This should help you solve the problem:
https://www.youtube.com/watch?v=m5h9Kug5HTI
Yes, this works in Windows 10. It's what I use weekly.




Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: waldo78 on February 13, 2017, 05:23:23 PM
But we are talking about Macrium ...
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on February 13, 2017, 05:26:21 PM
But we are talking about Macrium ...
I answered a users question. :)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 14, 2017, 06:29:33 PM
So, as of now, there's no solution to this issue. Macrium just sent out a notice of an upcoming upgrade. Waiting to see if by chance their new version will correct this issue or is we'll have to wait for Avast to correct it.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on February 14, 2017, 06:33:05 PM
It would not surprise me if they work together to solve it. :)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Galt on February 14, 2017, 10:17:36 PM
I am having the same problem with Macrium Reflect error 0x1f6 on daily backup.
Avast seems to not let the task run. Someone suggested turning off avast self-protection
might help, but I do not really know enough about it. Also uninstalling Avast will do it.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: ManFromOz on February 15, 2017, 01:00:10 AM
I would be good if someone from the Dev team would acknowledge the bug and perhaps give an ETA for a fix.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on February 15, 2017, 01:02:32 AM
The avast self defense has nothing to do with this.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: ManFromOz on February 15, 2017, 01:41:44 AM
The avast self defense has nothing to do with this.

Huh?!  Are you trying to tell me the Avast Development Team have nothing to do with fixing bugs caused by their AV?   :o
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on February 15, 2017, 01:44:22 AM
I responded to Galt and I never said that the development team has nothing to do with the problem.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: ManFromOz on February 15, 2017, 02:29:22 AM
Ok.  My apologies.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 15, 2017, 05:50:53 PM
Received this from Macrium:
This issue is caused by Avast, we have reached out to them for assistance but have not had a reply.

Version 7 of Reflect will solve the issue. The issue has been identified and a workaround has been documented. Please see this link:

http://forum.macrium.com/FindPost10821.aspx
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: waldo78 on February 16, 2017, 05:49:19 PM
Have to agree this is 100% a Avast problem ,all other av's work with Macrium.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gwa000 on February 18, 2017, 05:41:59 PM
The avast self defense has nothing to do with this.

This is not true, well at least for me.   :)

Turning off Avast's self-defense module (followed by a reboot) allowed successful completion of backups using the Task Scheduler.  Backups work fine with the self-defense module active if they are run manually.  The backup problem only occurs using the Task Scheduler.

My issue did not start until the next scheduled backup after I upgraded to version 17.1.2286 (build 17.1.3394.42).  I don't know if this self-defense module is a new feature, was turned on in the new release, or was upgraded.

Deactivate the self-defense module as described by member gtdurham or go to:

   http://forum.macrium.com/FindPost10821.aspx

I opened a support ticket with Macrium and they gave me the solution described in the post as well.

They also told me that "We have reached out to Avast to work with them on a resolution but they, unfortunately, declined".

I'm completely disappointed that Avast chose not to work with them assuming that that statement is true (which I have no reason to believe otherwise).
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on February 18, 2017, 05:47:27 PM
The avast self defense has nothing to do with this.

This is not true, well at least for me.   :)

Turning off Avast's self-defense module (followed by a reboot) allowed successful completion of backups using the Task Scheduler.  Backups work fine with the self-defense module active if they are run manually.  The backup problem only occurs using the Task Scheduler.

My issue did not start until the next scheduled backup after I upgraded to version 17.1.2286 (build 17.1.3394.42).  I don't know if this self-defense module is a new feature, was turned on in the new release, or was upgraded.

Deactivate the self-defense module as described by member gtdurham or go to:

   http://forum.macrium.com/FindPost10821.aspx (http://forum.macrium.com/FindPost10821.aspx)

I opened a support ticket with Macrium and they gave me the solution described in the post as well.

They also told me that "We have reached out to Avast to work with them on a resolution but they, unfortunately, declined".

I'm completely disappointed that Avast chose not to work with them assuming that that statement is true (which I have no reason to believe otherwise).
Selfdefense module isn't  new and is meant to prevent third party changes from making changes to anything Avast.
Which part of Macrium is responsible for attempting to make a change in something to do with Avast ???
I'm also reporting this to Avast. Hopefully a developer will chime in.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gwa000 on February 19, 2017, 05:04:59 PM
Which part of Macrium is responsible for attempting to make a change in something to do with Avast ???

i'm not sure what Macrium could possibly be doing as far as making a change in something to do with Avast.  it's simply a backup program and it is fairly lightweight.

besides if it was trying to make a change to Avast why does it work when i run the program manually?  the error only occurs when it is invoked via the Task Scheduler.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on February 19, 2017, 05:27:54 PM
Which part of Macrium is responsible for attempting to make a change in something to do with Avast ???

i'm not sure what Macrium could possibly be doing as far as making a change in something to do with Avast.  it's simply a backup program and it is fairly lightweight.

besides if it was trying to make a change to Avast why does it work when i run the program manually?  the error only occurs when it is invoked via the Task Scheduler.
A question for the developers to answer. I'm an Avast user just like you.
I actually don't use Macrium. I use the built in Windows image creation tool. :)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gtdurham on February 23, 2017, 04:43:11 AM
Even with the update provided by Macrium Reflect, the scheduled backups still don't run.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alikhan on February 27, 2017, 02:51:20 PM
Macrium have released an update:

http://forum.macrium.com/Topic10765-1.aspx

Is the issue still happening?
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alan41238584 on February 27, 2017, 03:01:05 PM
Still fails for me, but the error code has changed to 0x13b
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alikhan on February 27, 2017, 03:04:13 PM
Still fails for me, but the error code has changed to 0x13b

Can you explain in detail how to reproduce it?
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: DavidR on February 27, 2017, 03:16:17 PM
Still fails for me, but the error code has changed to 0x13b


You should consider the latest avast release (not beta) https://forum.avast.com/index.php?topic=197955.0 (https://forum.avast.com/index.php?topic=197955.0). That also what is meant to be a fix.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Rednose on February 27, 2017, 03:45:35 PM
No, we know that Avast has a problem to reproduce this.
That is why Alikhan asked above.

Greetz, Red.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: DavidR on February 27, 2017, 03:54:43 PM
No, we know that Avast has a problem to reproduce this.
That is why Alikhan asked above.

Greetz, Red.

Then hopefully with two ends of the issue releasing fixes it should be OK, unless of course if the changes introduce other issues :)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alan41238584 on February 27, 2017, 04:01:38 PM
I have the latest avast [ 17.2.2288 / 27-Feb-17 ]
And I'm running Macrium 6.3.1745

To reproduce the error,
--I start Macrium,
--goto the 'scheduled backup tab'
--Right click on 'Differential' on my backup job
--Select 'Run now'

A pop-up box briefly flashes on the screen (Way,way to fast to read) and the 'Last run time' column updates and '0x13b' appears the the 'Last result' column.
Nothing appears under the 'Log' tab.

If I disable the Avast 'Self defense module' and reboot, the same process starts the backup job running.

Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: YLAP on February 27, 2017, 05:18:48 PM
Can confirm it. Previously it gave 0x1f6 Error, now it returns with 0x13b Error  :( Running the latest possible Macrium Reflect Free Edition 64bit 6.3 build 1745 and avast 17.2.2288 (17.2.3419.0)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: shmu26 on March 13, 2017, 09:55:40 PM
Is the issue solved with Reflect scheduled backup jobs?
I would like to reinstall Avast Internet Security, but this issue is a deal-breaker for me
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: bob3160 on March 13, 2017, 10:01:41 PM
Is the issue solved with Reflect scheduled backup jobs?
I would like to reinstall Avast Internet Security, but this issue is a deal-breaker for me
Suggest you wait till the next release is announced.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: johntomecek on April 10, 2017, 03:54:17 PM
I am also getting the 0x13b error message .You said wait for a new release..  Is that a new release of AVAST or Marcium?   
I am at Marcium 6.3.1745 and AVAST  17.3.2291
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alikhan on April 10, 2017, 04:29:50 PM
https://forum.avast.com/index.php?topic=200322.0

There's a fix for this in the latest BETA.

It would be helpful if you could test and let us know if it works.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: gwa000 on May 04, 2017, 06:17:01 PM
just got notified (via the system tray) that there is a new avast update (17.4.2294).

anyone know if this release fixes the macrium reflect conflict (when the avast self defense module is turned on)?

i've been running with the self defense module turned off but would like to turn it back on after upgrading to the latest avast version provided it does not interfere with my macrium backups.

Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Eddy on May 04, 2017, 06:17:43 PM
There is only one way to find out.
Try it.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Alikhan on May 04, 2017, 07:12:09 PM
This has been fixed since BETA 17.4.2292.
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: dariovolaric on May 05, 2017, 05:36:48 PM
Upon testing manual run method via the scheduler I can confirm that it works now.
Running Avast 17.4.2294 (build 17.4.3482.0)
Title: Re: Macrium Reflect backup no longer works with latest version of Avast
Post by: Lisandro on May 07, 2017, 10:32:31 PM
Upon testing manual run method via the scheduler I can confirm that it works now.
Running Avast 17.4.2294 (build 17.4.3482.0)
Thanks for the feedback.