Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chava2 on February 12, 2017, 03:24:39 AM
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I updated my free Avast today to version 17.1.2286 and my nice small interface when I open the program is gone. Instead I have a huge dark interface that completely fills my screen and actually goes beyond the bottom of my screen. The settings button is completely hidden somewhere below my taskbar at the bottom. Normally, you can access the 'move' feature to resize or move applications, but nothing works with Avast. Can you tell me what you have done to my nice small Avast screen and how I can get to see the whole page (in other words, resize it and make it smaller). Part of every Avast screen is cut off (hidden) at the bottom. Thank you
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What size is you screen ?
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1440 x 900 screen size
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It should fit as it is below your screen resolution, I have netbook with a 1024X600 and it should fit in width but not height as I believe it is around 764 high.
In what plane is it too big ?
Which screen it is the main UI screen or the Settings screen ?
If it is the Settings screen, that screen is now resizeable.
Have you changed any of your display settings ?
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Hi! I have the same problem as Chava 2. It doesn't fit in height. I can't access Settings. The laptop's resolution is ok, that is not the problem. Please resolve this bug asap! Thank you.
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The next program update should fix this problem.
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Hi! I have the same problem as Chava 2. It doesn't fit in height. I can't access Settings. The laptop's resolution is ok, that is not the problem. Please resolve this bug asap! Thank you.
A workaround until this is resolved, right click the avast tray icon, select about avast, from the next screen click General, that is the settings screen.
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Hi! I have the same problem as Chava 2. It doesn't fit in height. I can't access Settings. The laptop's resolution is ok, that is not the problem. Please resolve this bug asap! Thank you.
A workaround until this is resolved, right click the avast tray icon, select about avast, from the next screen click General, that is the settings screen.
https://www.youtube.com/watch?v=XcgSsL18C68
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Hi! I have the same problem as Chava 2. It doesn't fit in height. I can't access Settings. The laptop's resolution is ok, that is not the problem. Please resolve this bug asap! Thank you.
A workaround until this is resolved, right click the avast tray icon, select about avast, from the next screen click General, that is the settings screen.
Thanks for the temporary fix to access the settings menu. Currently, the only way the avast screen can be changed or moved is 'down' from the top. Just for clarification, the sides and bottom are all fixed in place and cannot be moved or resized. Look forward to a fix for this. Making a mental note to myself........wait at least a month before upgrading the program in the future. I thought this version was ready to go live.
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You're welcome.
Yes, currently the main Home page of the avastUI 17.1.2286 is (I feel) massive and cannot be resized. But on my XP system 1920X1200 monitor the main UI page is only 1100X674, so I can't say why yours won't fit.
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W10 (in a VM) set to 1024x768 and everything of avast is shown.
Not a single problem.
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You're welcome.
Yes, currently the main Home page of the avastUI 17.1.2286 is (I feel) massive and cannot be resized. But on my XP system 1920X1200 monitor the main UI page is only 1100X674, so I can't say why yours won't fit.
So, are they planning to fix this so it is not massively huge, completely taking up the screen, and make it so it can be resized? I am not the only one with the problem of the bottom of the avast screen hidden.
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As Bob said in Reply #5 above, it should be in the next program update.
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As Bob said in Reply #5 above, it should be in the next program update.
Thanks very much for the quick reply David. I guess I was looking for clarification that they actually recognized that there is a problem, as you and Eddy mentioned that it was fine for you.
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You're welcome,
Avast have acknowledged that it is an issue and are working on fix for an upcoming program update. Though no firm date has been given, but I would imagine that it wouldn't be too long.
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My thanks for everybody's help! :)
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My thanks for everybody's help! :)
No problem, hopefully you won't have long to wait. In the meantime you have the workaround.
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Just updated Avast to 17.2.2288 which was supposed to fix the interface screen: make it so it did not fill screen, make it resizable, make it so the settings was not hidden below the bottom screen taskbar.
Well, do you believe, 'nothing' has changed. The interface screen is still as described above. What exactly did they fix regarding the interface screen?
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Just updated Avast to 17.2.2288 which was supposed to fix the interface screen: make it so it did not fill screen, make it resizable, make it so the settings was not hidden below the bottom screen taskbar.
That is planned for 17.3 as far as I am aware.
The UI will not be resizeable but will fit the screen. The settings should remain resizeable as they currently are.
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Just updated Avast to 17.2.2288 which was supposed to fix the interface screen: make it so it did not fill screen, make it resizable, make it so the settings was not hidden below the bottom screen taskbar.
That is planned for 17.3 as far as I am aware.
The UI will not be resizeable but will fit the screen. The settings should remain resizeable as they currently are.
I too was disappointed to find this latest update did not fix the screen issue. I notice that there's a big green button in the lower left corner that is half-visible and clickable. One might think it's an "OK" or "dismiss" button. It's only on my larger screen computer that I see that it's really an "Upgrade" button. That's a big problem.
When Avast eventually bothers to fix the issue, I hope the also fix the screen you see after updating, the one that has the (opted in by default) checkboxes for the foistware offer of Google Chrome. That window is also too big to fit on my 1024x600 display and you must blindly hit return, not knowing what you're agreeing to.
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I started this topic January 2017 for this problem of the Avast interface filling and going beyond my screen. I've been waiting "three years" for the fix. Why can't the Avast screen go back to the original smaller size? That one was perfect for "everyone".
I just signed up for the paid version and still the same problem. I tried to access the Help screen because the program will not save any of my settings and the help page that popped up was totally beyond the limits of my screen, with no way to resize or move it. I could only get out of it by right clicking Avast in my taskbar and selecting Close.
Why is Avast not addressing this problem? How do I get their attention?
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Yes you did, but are you still using that very old version of avast and the User Interface ?
There were changes as mentioned, but I feel they didn't go far enough, I would personally like to see its size be user configurable.
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Thanks for the quick response. I have just upgraded to Premier Internet, so have the latest version, with the exact same problem. I see no change whatsoever.
Do the Avast technicians or developers monitor this forum? If so, how do we get this fixed? The interface "does not" have to take up the "entire" screen.
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1440 x 900 screen size
That should work. As mentioned by Dave in Reply #3, you probably modified your display settings.
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Are you still using the same system and screen ?
If so the UI should fit on your screen as on my laptop screen (1920x1080) it is 1262x842, it could probably be smaller but my screen scaling is at 125%.
If my screen scaling is set to 100% Then the UI is only 1010x674 so there user configurable things that can reduce or increase the size of your UI.
As an avast user I can't speak for Avast, by the they do monitor the forums.
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Thank you David R. Yes, I am using the same system and settings. My display settings have been the same for the past five years. This problem started when Avast updated my free antivirus program (have now upgraded to premium internet) and changed the nice small manageable interface to the whopping fill the entire screen (and beyond). There is something in the way they coded it that is causing this problem. I have no problem with any other program on my computer that fills the screen. They all stay within the confines of the screen so nothing is hidden.
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I rather doubt it is in the way that they have coded it. I believe it is more likely the decisions taken as to what size the UI will be to cater for all occasions, e.g. Avast Free Vs Avast Premium Security, the number of components and functions in each (and for the short time that the UI may be actually in use).
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Hi chava2, please post a screenshot.
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Here are three screen captures, showing interface cut off, noticed especially at the top and bottom.
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What's your screen scaling..?
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Just by looking at the images, it's obvious that scaling is well above 100%.
Set scaling to 100% to assure problem free scaling.
If you need to see something larger, simply depress the CTRL key and turn the Mouse wheel in the up direction to increase or, in a down direction to decrease.
You can also use the following key combos CTRL and + for increase - CTRl and - to decrease.
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Thanks everyone! Changing the display resolution a little worked magic. I have had it set to a custom 135% resolution for five years, with no problems except for Avast. Reduced it to 125% and everything is visible now. Awesome help!
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Happy to hear the problem is solved. :)
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Thanks everyone! Changing the display resolution a little worked magic. I have had it set to a custom 135% resolution for five years, with no problems except for Avast. Reduced it to 125% and everything is visible now. Awesome help!
You're welcome.
The display resolution really is crucial, when you have a relatively small (but high DPI) screen everything is a bit small (for many peoples eyes) and 125% seems to be the best compromise.
My laptop only has a 15.4" screen but a full HD resolution.
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Thanks everyone! Changing the display resolution a little worked magic. I have had it set to a custom 135% resolution for five years, with no problems except for Avast. Reduced it to 125% and everything is visible now. Awesome help!
You're welcome.