Avast WEBforum
Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: REDACTED on February 12, 2017, 11:34:08 AM
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Looks like I've forgotten my Master Password. I can log on to my Avast account no problem but am unable to access my passwords. Anyone know how I can reset my Master Password?
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https://www.avast.com/faq.php?article=AVKB254
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At the moment I can't do anything with my passwords. Is there a way of deleting my master password account and setting it up again from scratch?
Thanks.
Steve
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Hi steve352,
if you did not turn on synchronization, you can reset Passwords by yourself. Go to Settings / Passwords. Cancel the Master Password dialog and you should see link "Forgot your Master Password?" on top of the setting window. Simply click on that.
If you had synchronization turned on, we need to reset it on our side. If this is your case, send me private message and I will reset it for you.
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Thanks Tomas. Password deleted and recreated.
Appreciate your help.
Steve
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Hi Tomas,
I am experiencing this issue also and can not find any means of removing the sync account from the Avast server except by the means you have offered here. Can you help?
Thanks,
Seth
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Am I going to have to delete all my saved passwords in order to get back into my passwords? Sounds like a sick joke. Your software on my computer holds the only copies of original essential passwords. I say original passwords because starting Day II, I've been locked out of them and haven't been able to add new ones. Furthermore, you only saved my passwords on my default browser. I have other browsers which I can't use to go anywhere that is password protected. I have a terrible memory and don't remember if I was obliged to use a master password or if it was optional. If I chose that option myself, I was a damn fool, considering my bad memory, which is why I got your password protection to begin with. Not only is my memory getting worse but passwords that websites will accept are getting more complicated. My account is not synchronized. Is there anything you can do from your end or walk me through on my end to save my passwords? The choice between deleting my passwords (and starting all over at every website with an even more complicated and forgettable password) and accepting the status quo are equally dismal. Your customers are allowed to be stupid and forgetful. That's why we hired you to remember and the fact that you haven't come up with a solution says a lot about your own wisdom. Or have you? Can you offer me a way out? Even if I do get them back, will you force me to come up with another master password or will that be optional? If I'm willing to take the risk inherent in not using a master password, why can't you let me? Frankly, if I were rating your password protection, I'd give it zero stars out of 5. It's been a nightmare. I've had it for almost a year (I think) and been locked out since day two. Every new password I can't add compounds the misery. At least you should warn Not recommended for people with bad memories even though the whole concept of storing passwords implies poor memories.
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Stay in your original thread and read.
https://forum.avast.com/index.php?topic=200785.msg1387219#msg1387219
You already have been told what options there are.
If you can't remember the master password, write it down next time.
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Guessing Tomas is not going to respond. Anybody have an idea how I can get this reset on the Avast server end?
Thanks
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As avast need to reset things, contact avast and ask them.
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Thanks Eddy,
Now for the dumb question, how best to contact them?
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Create a ticket.
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I can not find where to create a ticket as I am using the free version at this point; directs me to the forums. Wanting to buy, but thinking it should work first... even if I did break it myself.
Thanks in advance for the help.
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Found it:
https://support.avast.com/support/tickets/new
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I can't do anything with my passwords. Is there a way of deleting my master password account and setting it up again from scratch?
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I locked myself out of my passwords and my mobile device was removed too, now I have no way of getting into my passwords, anyone know what i can do?
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I also have a problem trying to remove the Master Password. In passwords, it says there is a master password with 'change password' in the box beside it, but this doesn't allow anything to be changed??
I have gone round in circles without success. (No sync present)
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If you are trying to change master password in Passwords settings then there is a bug and you need to use new master password which is at least 4 characters long (but the error message doesn't mention that), we are working on settings page redesign and we will fix this issue with that.
For synchronization you need to setup master password anyway as we need something we can use to protect a backup we will send you once synchronization is set up to mail box. If you have synchronization group already set up, then you can use backup link from your email to join device without master password to your sync group.
Note that once master password is set it can't be removed.
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I locked myself out of my passwords and my mobile device was removed too, now I have no way of getting into my passwords, anyone know what i can do?
There issue has been resolved in PM chat, generally the only possible solution for this case was perform full reset so user had to start from scratch.
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i have lost masterpassword and now i can't access at module or option (sync active), can help me? Thx
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Hi steve352,
if you did not turn on synchronization, you can reset Passwords by yourself. Go to Settings / Passwords. Cancel the Master Password dialog and you should see link "Forgot your Master Password?" on top of the setting window. Simply click on that.
If you had synchronization turned on, we need to reset it on our side. If this is your case, send me private message and I will reset it for you.
Ineed help too
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I have forgotten my password, when I click on the settings ask me for a password, I forgot my password. I can not reach. Emergency assistance please