Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on February 15, 2017, 07:47:59 AM

Title: cleanup activate
Post by: REDACTED on February 15, 2017, 07:47:59 AM
 I inserted my license code several times, then the code can't be used again, so i applied a license file , but when i insert my license it said no available license in it. what should i do? (无法插入许可证文件  许可证文件中没有任何有效许可证)
Title: Re: cleanup activate
Post by: Asyn on February 15, 2017, 07:52:56 AM
Contact support: https://support.avast.com/support/tickets/new
Title: Re: cleanup activate
Post by: REDACTED on February 20, 2017, 03:25:08 AM
Contact support: https://support.avast.com/support/tickets/new

I also activated the PC Clean up, I have the receipt that I paid for it from Digital River, but I keep getting a splash screen saying "confirm and finish the purchase to get your discounts' when I click on the link it takes me to the next stage of filling in my details and then requests payment again.

I find it impossible to 'talk' to Avast, unless I ring them, before I do is anyone else having this issue?

Judi
Title: Re: cleanup activate
Post by: REDACTED on March 02, 2017, 06:44:54 PM
Hello

I purchased a years subscription to Clean Up but I have been unable to activate despite an automated email from Avast showing me a couple of procedures. It is now asking me to take out a 2 year subscription and so I have asked for a refund.
Title: Re: cleanup activate
Post by: REDACTED on March 14, 2017, 06:55:45 PM
Why aren't there easy to follow instructions to activate the cleanup program.  I have the license and cannot activate cleanup.

Saiia.joseph@gmail.com
Title: Re: cleanup activate
Post by: Asyn on March 15, 2017, 04:20:30 AM
Why aren't there easy to follow instructions to activate the cleanup program.  I have the license and cannot activate cleanup.
-> https://www.avast.com/faq.php?article=AVKB205
-> https://www.avast.com/faq.php?article=AVKB222