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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 16, 2017, 12:04:49 AM

Title: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 12:04:49 AM

I'm getting "HWEA_UNCORRECTABLE_ERROR" after installing the lastest Avast via the GUI. Also after removing and re-installing I get this  "HWEA_UNCORRECTABLE_ERROR".

It happens just before the Windows Login Screen.

I think when I will use the offline installer I will still get this error too, so I won't even bother trying it, getting tired of doing a System Restore all the time. Hopefully this will be fixed soon, I can do a couple of days without Anti-Virus.


(http://i.ztjuh.tk/20170215231144226.png)

(http://i.ztjuh.tk/20170215230107273.png)

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Eddy on February 16, 2017, 12:08:57 AM

You can't install a newer version through the GUI, only update a existing installation.

What OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 12:18:06 AM

Quote from: Eddy on February 16, 2017, 12:08:57 AM

You can't install a newer version through the GUI, only update a existing installation.

What OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)

1. Windows 10 Anniversary 64-bit
2. Avast 12.3.2279 (2016-08-16) (upgrading to latest (which I guess is 17.1.2286 (2017-02-07)))
3. Only CCleaner and Windows Defender.

What I have done is upgrading, which caused a BSOD.
Uninstall, reboot, reinstall, which also caused a BSOD after rebooting just before the Windows Login Screen.

So my guess is that the offline installer will do the same.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Eddy on February 16, 2017, 12:31:58 AM

How exactly did you uninstalled avast ?

Do you have (or had) e.g. Comodo installed ?

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 12:37:23 AM

I used AvastClear.
No.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Eddy on February 16, 2017, 12:40:24 AM

Well, avastclear doesn't remove everything.
Only a manual removal does.

I suggest to remove avast completely.
Do a thorough clean-up of the system and perform a true clean installation of the latest avast version.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 12:43:42 AM

I already did a complete removal from Avast uninstaller before I used AvastClear.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Eddy on February 16, 2017, 12:46:05 AM

See my previous reply.
avast is not completely removed that way.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 12:46:47 AM

Sorry I have to be more clear, I used both, the uninstaller and AvastClear.

EDIT: I could upload the Minidump files...

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Eddy on February 16, 2017, 09:49:06 AM

See reply #5

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 01:15:34 PM

What about it? You are not really helpful, I uninstalled and used AvastClear...

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: bob3160 on February 16, 2017, 02:42:13 PM

Clean Install of Avast:
https://goo.gl/4Ptzkf

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 04:10:26 PM

Followed your steps (reboot in save mode, uninstalled Avast, reboot again into save mode, run AvastClear) and followed your install instructions, installed with offline installer, still BSOD after reboot, just before the Windows Login Screen.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: bob3160 on February 16, 2017, 04:23:29 PM

Quote from: Zkitzo on February 16, 2017, 04:10:26 PM

Followed your steps (reboot in save mode, uninstalled Avast, reboot again into save mode, run AvastClear) and followed your install instructions, installed with offline installer, still BSOD after reboot, just before the Windows Login Screen.

Not exactly my instructions but, in your case, the error refers to a driver incompatibility.
See if you can find any help here: http://windowsreport.com/fix-whea_uncorrectable_error-windows-8-1/
or: https://support.microsoft.com/en-us/instantanswers/530a7ad8-86ca-a4d8-d846-56c845cfc1d6/how-to-fix-whea-uncorrectable-error

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 16, 2017, 04:31:14 PM

Hmmm don't think so, because it doesn't happen when Avast is not installed.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 26, 2017, 07:19:21 AM

Hi
It is the same for me : Win 10 + Avast 17 (install after Avast clear) = BSOD "WHEA_UNCORRECTABLE_ERROR"
If I uninstall Avast everything wotks well.
Definitively an Avast BUG.
Eveything was working well with Avast 16

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: pk on February 26, 2017, 03:23:57 PM

can you please compress \windows\memory.dmp (e.g. 7z archiver) and upload this dump somewhere? (Avast ftp: https://www.avast.com/faq.php?article=AVKB160)
thanks

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on February 26, 2017, 07:15:32 PM

upload started : MEMORY_Dump.zip (estimated upload duration 1h)

Thanks

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: Spec8472 on February 27, 2017, 09:51:27 AM

Hi, I can see unloaded Bluestack hypervisor from dump, is the bug somehow connected to Bluestack emulator execution?

Quote from: phil.m on February 26, 2017, 07:15:32 PM

upload started : MEMORY_Dump.zip (estimated upload duration 1h)

Thanks

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on March 13, 2017, 12:23:41 PM

Yes this could be, I had BlueStacks also installed, but I don't use it anymore and uninstalled it, I'm using MEmu to Emulate Android now, much better. Maybe I will try to install Avast later but I have other things to do now first.

I will post back if Avast install alright now.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on March 13, 2017, 07:00:44 PM

I get a black screen on boot-up (resolved by a restart). Apparently this has come up in the past and was solved by putting   C:\Windows\explorer.exe and

  C:\Windows\ImmersiveControlPanel\SystemSettings.exe in the Behavior Shield exclusions. I tried this, but no success.

Title: Re: BSOD after updating. "HWEA_UNCORRECTABLE_ERROR".
Post by: REDACTED on March 14, 2017, 11:00:22 PM

I finally got a message from Avast Customer Care about black screen on boot-up, blocked Windows applications and IE, etc. They suggested trying Setting>Components> uninstall the Behavior Shield, then reinstall. I tried it with no success, but maybe it will work for someone else.