Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 17, 2017, 05:10:48 PM
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Hi, after update to Free Avast 7.1 blocks Paint Shop Pro 9 (not X9 but 9) running on Windows XP
switching off Avast (10 minutes, 1 hour, etc. doesnt help)
The process Paint ShopPro is visible in Task Manager window
the only way to run Paint ShopPro 9 again is to uninstalling Avast 7 or to install previous version of Avast
any ideas ?
greetings,Piotr
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Erm, are you really talking about V7..!? ???
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you avast too old , please upgrade to latest version ;)
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I pretty sure avast has stopped supporting v8 and earlier. So v7.xxx is out of luck. Best thing to do is upgrade.
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My bet is that it is a typo and piotrzyk means 17.1
A clue is that there never was a version 7.1 ;)
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My bet is that it is a typo and piotrzyk means 17.1
TRUE :)
sry
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Found a old copy of PsP 9 (having a decent administration about what is on what cd/dvd really helps HaHaHa) and installed on W10 with avast 17.1.2286 latest build and it works without a problem.
Disable shields in avast one at a time and see if one of them is causing the problem.
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My bet is that it is a typo and piotrzyk means 17.1
TRUE :)
sry
I am still using Paint Shop Pro 9 quite often and have no trouble whatsoever in combination with Avast 17 (or any Avast version for that matter).
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On what OS Doc ?
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I have same problem. Avast is blocking not only Paint Shop Pro v9, but also and other Paint Shop Pro versions like X6. Disabling avast or even running windows in Safe mode does not help too. The only solution is to uninstall avast. After uninstall, program runs normally. I have newest Avast version and Windows 7 32 bit. I have this problem on two different PCs.
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I have the same problem with Gimp--Avast blocks opening the program, plus (if I momentarily disable protection and turn it back on), it blocks opening any files). Disabling Avast solves this, as does disable the Behavior Shield. But of course this leaves me vulnerable.
I reported the issue to Avast and they sent back a message saying that they can't find a record of my account in their system, even though I've been using Avast for many years!
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You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
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Same problem with the brand new V17.2.2288 under Windows Vista.
I had to uninstall Avast to solve the problem :-[
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Disabling just the behavior could be enough.
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Try Settings>Components>Behavior Shield>Customize>Exclusions, then browse to the program on the C drive and add it. I did this with programs like Sketchup and it worked. I still haven't solved the Avast blockage of all Windows applications and there is no response from Avast about the issue.
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Disabling just the behavior could be enough.
I have same problem. Avast is blocking not only Paint Shop Pro v9, but also and other Paint Shop Pro versions like X6. Disabling avast or even running windows in Safe mode does not help too. The only solution is to uninstall avast. After uninstall, program runs normally. I have newest Avast version and Windows 7 32 bit. I have this problem on two different PCs.
Same Problem here, Windows 7 32bit
Avast 17.2.2288 (build 17.2.3419.59) is blocking Paint Shop Pro 9 AND Paint Shop Pro XI
Adding exceptions to File System Shield AND Behavior Shield did NOT help!
Uninstalling the new Avast version and reverting back to an older version FIXED the problem, but as soon as I allowed Avast to update to the new version again, the problem returned!
All other programs I tried appear to be unaffected by this, and ONLY Paint Shop Pro (both old Jasc and newer Corel version) are being blocked by Avast
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you avast too old , please upgrade to latest version ;)
We are talking about the NEWEST version of Avast (17.2.2288) that is causing a problem and blocking Paint Shop Pro 9
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I pretty sure avast has stopped supporting v8 and earlier. So v7.xxx is out of luck. Best thing to do is upgrade.
We are talking about Paint Shop Pro v9 AND NEWER versions. For me it is blocking Paint Shop Pro 9 (Jasc Software) AND Paint Shop Pro XI (Corel Software).
BOTH worked perfectly in the previous version of Avast, but stopped yesterday after I upgraded Avast to v 17.2.2288 (build 17.2.3419.59)
Uninstalling the new Avast version and reverting back to an older version FIXED the problem, but when I allowed Avast to update its program version again, the problem recurred. Disabling File Shield and/or Behavior Shield (or any other shields) DID NOT fix it, and neither did adding exclusions to any of the shields.
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I pretty sure avast has stopped supporting v8 and earlier. So v7.xxx is out of luck. Best thing to do is upgrade.
We are talking about Paint Shop Pro v9 AND NEWER versions. For me it is blocking Paint Shop Pro 9 (Jasc Software) AND Paint Shop Pro XI (Corel Software).
BOTH worked perfectly in the previous version of Avast, but stopped yesterday after I upgraded Avast to v 17.2.2288 (build 17.2.3419.59)
<snip>
If you read the responses to your quote of Para-Noid, you will see that because of the version typo by the OP Para-Noid believed he was using avast version 7(being unsupported), nothing to do with the version for Paint Shop Pro.
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I reported the issue to Avast and they sent back a message saying that they can't find a record of my account in their system, even though I've been using Avast for many years!
I also reported the Problem (in my case with PaintShop Pro 9 AND PaintShop Pro XI to Avast and they replied
(quote)
"Hello,
We’re sorry, but we can’t seem to find a record of your license in our system.
If you use Avast Free Antivirus, please visit the FAQ section of our website or the Avast community forum.
If you use one of our premium products and believe you've received this message in error, please reply directly to this email advising us of your order ID or the email address you used to make the purchase. If you do not remember your order ID or which email address you used, please provide your full name and the postal address you entered when purchasing Avast.
We look forward to hearing from you.
Best regards,
The Avast Support Team"
(end quote)
So apparently anyone who is using the FREE version of Avast is screwed! >:(
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See Reply #11. (Also works for Avast Free users.)
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See Reply #11. (Also works for Avast Free users.)
I saw that reply and actually started to submit the form, but how would "false positive" apply to this specific situation? There is NO virus warning produced (no "warning" at all) as it would be with suspected "infected" files.
And the program does show as "running" in the Processes tab of Windows Task Manager, but fails to load on the screen. So which file would likely be the one affected by Avast then? The program's .exe file or one of the UI.dll files?
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Try setting the behavior shield to ask.
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Try setting the behavior shield to ask.
Tried all possible settings for ALL shields, even turned ALL shields OFF and it made NO difference!
The only way I was able to get PaintShop Pro to open again was, by uninstalling the 17.2.2288 version and reverting back to an old version...which, as I just now noticed, "screwed" me too, because I forgot to turn off automatic updates for the Program, so it automatically (without notifying me) updated once again to version 17.2.2288....meaning once I shut the computer down tonight and restart it tomorrow, I will most likely find PaintShop Pro to be blocked AGAIN...unless Avast has suddenly fixed the problem which would amount to nothing short of a miracle!
I'll let you know how it turns out, but don't hold your breath! :-\
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What version of PSP ??? Is it a legally registered program ???
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I have the same problem. Updated free Avast about a week ago and since then Paint Shop Pro 9 will not launch in Windows XP Pro although it shows up in task manager. Also, the computer then hangs and will not shut down, I have to power off at the switch. I have tried the suggestion of putting Paint Shop Pro in the Settings> components> behaviour shield> customize but this makes no difference. Is Avast likely to fix this problem anytime soon?
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disable
settings / troubleshooting / avast self defense module
(Unfortunately the exclusions do not work on self defense module and disable shields does not work either)
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Disabling avast self defense module works, but is it safe to disable it? Avast please fix it.
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Is that a problem before?
Normally an anti virus launches before the operating system, examines the memory and examines itself
Then it examines everything that moves, and a virus can only come from outside, and it will be examined and, unless excluded, quarantined before saying ouf: AVAST will not even ask you your opinion in silent mode
Personally, I think that if AVAST can do this, we do not need more
What is this module that does not take into account exclusions?
And here that does not even quarantine but blocks programs at launch?
I take the "risk" :-)
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disable
settings / troubleshooting / avast self defense module
(Unfortunately the exclusions do not work on self defense module and disable shields does not work either)
I have the same problem on my computer, but it allows me to use Photoshop,
But i don't have free Advast i paid for mine and it upgraded a few days ago, so computer is just pile of crap right now
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kjmartland: The problem is for Paint Shop Pro, not for Photoshop
Otherwise, it would mean that .... ahahah avast = malware If you do not pay ?
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Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It's there in Taskmgr.exe but no GUI.
Disabling all shields didn't help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module".
Not sure if it thinks there's malware in the program but it doesn't report it when I do a scan.
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Thank you for posting this, for complicated reasons I had to do a rebuild of a legacy XP Pro machine with Paintshop Pro X that simply would NOT launch. Disabling Avast (17.2.2288) self-defence mode FINALLY let it launch. I wasted 6 hours on it trying everything and I would quite like my life back. >:(
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Presuming you mean Avast 17.1.
Have similar problem but with PaintShopPro Photo X2 stopped working after free Avast upgrade. It's there in Taskmgr.exe but no GUI.
Disabling all shields didn't help. Works in Safe Mode and if I uninstall Avast.
Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module".
Not sure if it thinks there's malware in the program but it doesn't report it when I do a scan.
That would indicate that something in PSP is accessing something within Avast. The self-defense module protects Avast from tampering. Primarily designed to prevent Malware from turning off the protection.
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Disabling avast or even running windows in Safe mode does not help too.
Guess what...
avast doesn't run in safe mode.
If you can't use PsP in safe mode, the problem is not avast but something else.
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Disabling avast or even running windows in Safe mode does not help too.
Guess what...
avast doesn't run in safe mode.
If you can't use PsP in safe mode, the problem is not avast but something else.
You can guess as many times as you want, it's Avast self-defense module which do not let Paint Shop Pro to run. After disabling it, the program runs normally.
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I had "freeze" for some time on a XP machine (reboot mandatory), I searched for a long time hardware, HDD, Memory ... and also conflicting programs ... it was random but regular: Between a few hours and a maximum of 2 days! and "couic" => freeze
Since deactivating the self-defense module, never again!
Grrr AvAST, AVASTT !!! :-*
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This is certainly strange, bordering on weird.
Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
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This is certainly strange, bordering on weird.
Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566
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This is certainly strange, bordering on weird.
Unless the function of the self-defence module has changed (and I haven't seen anything in black and white), it should only prevent another process from accessing/modifying avast features/function/locations/settings.
https://forum.avast.com/index.php?topic=197295.msg1380566#msg1380566
Thanks for the link Bob.
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I have the same problem, Re: Paint Shop Pro 9 has been working on my pc for years with no problems. Yesterday Avast installed an update and since the it has not worked. I ran System restore to a date last week and Paint started working again and Avast went back to it's old logo. After about an hour using Paint it stopped again because Avast updated. This problem is entirely with Avast and they will not reconise it of by looks of it, fix it. Get the same message when I tried to contact them that they can't find my registration. Maybe a law suit will solve it.
Only thing that works is to go to Settings/Troubleshooting and unchecking "Enable Avast self-defense module.
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I also have the same problem. Avast Free has updated itself (without asking my permission, I might add) on at least two of my computers) and since then, on the XP one at least, two of my most used programs no longer run: Paint Shop Pro 9 and Notepad++. If I turn off Avast Self-Protection, both will run.
What are the implications of running with Self-Protection off? Is this something that will be fixed? If not, I must abandon Avast.
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Hi guys, see: https://forum.avast.com/index.php?topic=200277.msg1384589#msg1384589
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Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.
Hello,
Please accept my apologies for the delay in responding and for the automatic replies.
You have received the auto-response because the free support is limited and free users are sent to the forum for support.
As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?
Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn't correct with his installation of paint shop. Again, Self Defense just locks Avast folders.
Rohith
The Avast Support Team
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Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.
Hello,
Please accept my apologies for the delay in responding and for the automatic replies.
You have received the auto-response because the free support is limited and free users are sent to the forum for support.
As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?
Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn't correct with his installation of paint shop. Again, Self Defense just locks Avast folders.
Rohith
The Avast Support Team
I don't see it as a cop-out. I posted that same information some time back.
Why is Paint Shop Pro accessing Avast folders ???
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Just received a cop-out reply from Avast, apparently we have all installed Paint Shop wrongly.
Hello,
Please accept my apologies for the delay in responding and for the automatic replies.
You have received the auto-response because the free support is limited and free users are sent to the forum for support.
As I suggested in my previous reply, have you disabled the components one by one to check the one that is affecting the application?
Also would like to inform you that Avast Self Defense just allows you to make changes in the Avast folders. If disabling Avast Self Defense allows a program to work, then something isn't correct with his installation of paint shop. Again, Self Defense just locks Avast folders.
Rohith
The Avast Support Team
I don't see it as a cop-out. I posted that same information some time back.
Why is Paint Shop Pro accessing Avast folders ???
You didn't post "information", you posted a patently improbably theory.
Paint Shop Pro is NOT accessing Avast folders. Paint Shop Pro has been installed for MANY YEARS before Avast was ever on this computer. Paint Shop Pro is not aware of or interested in Avast. Similarly, Avast Self-Protect has stopped Notepad++ from working. Notepad++ was around long before Avast.
It's already been acknowledged here that the issue is with the Explorer context menus. It has nothing to do with Paint Shop Pro or Notepad++ "accessing Avast folders".
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since update, PSP work
you can re-active self defense module
==
for freeze, i don't know yet