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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: securitest on February 19, 2017, 05:40:05 PM

Title: Avast v5 to v8 : Technical issue with VPS update since 16 february
Post by: securitest on February 19, 2017, 05:40:05 PM
avast Free 8.0.1497, windows 8.1 64 bits

Hello, for 3 days no vps update are available

command-line :
Code: [Select]
"C:\Program Files\AVAST Software\Avast\ashUpd.exe" vps /autoreboot
output on the 19 februray 2017:
Code: [Select]
=======================================
avast! Antivirus Updater, Version 8.0
Copyright (c) 1988-2013 AVAST Software
=======================================

Working...

Engine and definitions: Already up to date  (current version 170216-0)
Total time: 3 s
Download time: 1 s
Downloaded files: 2 (0,00 KB)
Server: k0578934.iavs5x.u.avast.com (88.221.112.171)

This was working before.
What's going on ? some bug on the servers ?
thanks for your replies.

Edit on 21 february :
changed the topic title to match the infos given by HonzaZ (Reply #10)
The issue is a technical one that should be solved

Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: Eddy on February 19, 2017, 05:45:33 PM
Stop using such a old version.
It is not supported anymore.

You need to install the latest version.
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: securitest on February 19, 2017, 05:49:09 PM
This is not an answer to the question.

Does the new version provides a vps update through ashUpd.exe ?
You can test that easily via the command-line.
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: Eddy on February 19, 2017, 05:52:53 PM
Yes it is.
Support has ended, you can't expect it to work (properly) anymore.

Ofcourse the new version is using ashupd as that is the part of avast that looks and gets updates.
There is no need to run it from a command line.
Auto-updates and manual updates through the UI or through the menu near the clock are using it.
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: securitest on February 19, 2017, 06:01:48 PM
If by "support has ended" you mean no VPS update will be given for this version, starting from 16 februrary 2017,
I would like to know which versions are currently supported.

The topic 'Release history with notes' does not say which versions are supported or not :
https://forum.avast.com/index.php?topic=183543.0
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: Eddy on February 19, 2017, 06:08:57 PM
versions are 8.0.1497 and lower of the following products: Avast Free Antivirus, Avast Pro Antivirus, Avast Internet Security, and Avast Premier.
It was already announced in may 2015 as you can read on the avast website (blog).

Get it over and done with and install the latest version.
Not just for the support but also because you are missing a huge part of security (especially against newer threads)
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: securitest on February 19, 2017, 06:29:57 PM
The link to this old announcement is https://blog.avast.com/2015/05/06/support-for-older-avast-windows-consumer-version-will-end/ (https://blog.avast.com/2015/05/06/support-for-older-avast-windows-consumer-version-will-end/)
but no recent sticky warning on the forum for the sudden end of VPS update, seemingly.

I will not argue if the last version is always better.

Changing from avast 8 to avast 2017 is like changing completely from one product to another,
so I will have to test other antiviruses to see which one send the less adds,
gather the less personnal datas, hinder the less the proper functionning of the computer, etc...

thanks anyway.
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: Eddy on February 19, 2017, 06:33:30 PM
Quote
so I will have to test other antiviruses to see which one send the less adds
No need to test, that will be the paid ones. ;)
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: NON on February 20, 2017, 12:25:09 PM
@Eddy
Users should be able to update VPS even with old program versions, and it is stated by Avast.
Quote
At the end of this month, Avast will end product enhancement support for older consumer versions of Avast Antivirus – we will not be ending security support for these products. Customers will continue to receive threat updates and will continue to be fully protected.

Although Avast announces the end of VPS updates for v4.x , not v5 or later.

Also there is no announcement here.
https://www.avast.com/download-update
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: =SKY= on February 20, 2017, 01:04:27 PM
Same problem and discussion in the german part of the forum:

https://forum.avast.com/index.php?topic=197357.0
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: HonzaZ on February 20, 2017, 01:25:54 PM
VPS 5 (for versions 5-8) hasn't been stopped, there is just some issue that prevented us from releasing updates. We are intensively working on fixing the problem :)
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: NON on February 20, 2017, 01:58:13 PM
VPS 5 (for versions 5-8) hasn't been stopped, there is just some issue that prevented us from releasing updates. We are intensively working on fixing the problem :)
Thanks for the clarification HonzaZ :)
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: securitest on February 20, 2017, 03:59:33 PM
Happy to see it is just a temporary issue (which was my first guess). :)
Well, one day VPS updates for oldest versions will end, but I hope it will be stated clearly in advance (on the forum, and the blog).

Personal point :
I like a stable (bug free) configuration on my computer, so I usually change apps that deeply interact with the system (AV, Firewall, HIPS, Disk imager) at most every 2-3 years.
The most catastrophic events in the last 15 years that happened to me where never caused by virus, but by errors of mine, Windows updates, and security apps...
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: REDACTED on February 20, 2017, 05:14:00 PM
Same issue as OP, we're using 8.0.1609 of Endpoint Protection Suite; through SoA local server or from avast servers, situation is the same, 170216-0 are the latest definition versions that are reported..
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: HonzaZ on February 20, 2017, 05:35:03 PM
Same issue as OP, we're using 8.0.1609 of Endpoint Protection Suite; through SoA local server or from avast servers, situation is the same, 170216-0 are the latest definition versions that are reported..
Well of course, read reply #10 ;) - we have some issues which prevent us from building a new VPS.
Title: Re: no vps update available through avast 'ashUpd.exe' for 3 days
Post by: =SKY= on February 21, 2017, 07:35:35 PM
Thanks for the clarification HonzaZ :)

+1 :-*
Title: Re: Avast v5 to v8 : Technical issue with VPS update since 16 february
Post by: avast@@dvantage77.com on February 22, 2017, 12:16:08 AM
I will guarantee to you that support hasn't stopped for the avast! Endpoint Protection line, nor is it anywhere close to being dropped from support. And I suspect that it will be continued for 5 years!
Title: Re: Avast v5 to v8 : Technical issue with VPS update since 16 february
Post by: REDACTED on February 23, 2017, 10:47:24 AM
Any idea when this may be resolved?
Over a week without updates, getting scary :o
Thanks.
Title: Re: Avast v5 to v8 : Technical issue with VPS update since 16 february
Post by: Infratech Solutions on February 23, 2017, 05:53:51 PM
The problem has been fixed:


Current versions in mirror:

avast! Endpoint Protection: 8.0.1609 (Oct 27, 2016)

Virus database: 170223-0 (Feb 23, 2017)
Title: Re: Avast v5 to v8 : Technical issue with VPS update since 16 february
Post by: securitest on February 24, 2017, 06:23:23 AM
Also solved for me :

Avast Free Antivirus 8.0.1497
Virus database: 170223-0 (Feb 23, 2017)

thank you for taking care of this issue.

***

Strangely, this lack of VPS update had the perfect timing to let the v5-v8 Avast users out of this terrible false positive mess  :P :
[FIXED] [VBS: Malware Gen] False positives Vir. def: 170221-1 22.2.2017 0:08:41
https://forum.avast.com/index.php?topic=197572.0 (https://forum.avast.com/index.php?topic=197572.0)
Life is made of good and bad coincidences (but maybe there was a logical link between these two VPS accidents)...

I can not resist to quote myself, just one day before this small Armageddon :
Quote
The most catastrophic events in the last 15 years that happened to me where never caused by virus, but by errors of mine, Windows updates, and security apps...