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Consumer Products => Avast Mobile Apps => Avast Backup for Android => Topic started by: REDACTED on February 20, 2017, 12:10:35 PM

Title: Device listed twice and Mobile Bakcup should seem not active
Post by: REDACTED on February 20, 2017, 12:10:35 PM

I have Anti-Theft and Mobile Backup installed on my Honor 8 (listed as FRD-L09).

I don't know why but in Avast Account I can see this device listed two times.

• The first one tells me that I have installed both Avast Apps but Anti-Theft is not running (and force activation fails due to "unable to contact device) even if I checked PIN.
• The second one tells me that I have installed only Anti-Theft and it is currently running, but I don't have mention of Mobile Backup. I also just tried to do a backup from my device but... neve changed

Please, can you explain me what's happening?

Title: Re: Device listed twice and Mobile Bakcup should seem not active
Post by: Eddy on February 20, 2017, 12:34:58 PM

Make sure you have the latest version installed for AT as well as for AMS
Remove the devices from your account.
Wait e.g. 4 hours (it can take a while before changes are stored)
Connect the device again to your account

Title: Re: Device listed twice and Mobile Bakcup should seem not active
Post by: Asyn on February 20, 2017, 12:40:11 PM

Also, please note that Mobile Backup isn't supported anymore.

Title: Re: Device listed twice and Mobile Bakcup should seem not active
Post by: REDACTED on February 22, 2017, 08:47:49 AM

Quote from: Asyn on February 20, 2017, 12:40:11 PM

Also, please note that Mobile Backup isn't supported anymore.

What??? It is not supported? Why?

I have not any notify about this fact... and so, what are new alternative?

Title: Re: Device listed twice and Mobile Bakcup should seem not active
Post by: Asyn on February 22, 2017, 08:49:19 AM

See: https://forum.avast.com/index.php?msg=1257351

Title: Re: Device listed twice and Mobile Bakcup should seem not active
Post by: Eddy on February 22, 2017, 08:52:38 AM

New alternative ?
Look in the playstore, plenty there to find.