Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 23, 2017, 06:32:24 AM

Title: Avast Support Team ignores my tickets
Post by: REDACTED on February 23, 2017, 06:32:24 AM

(https://s22.postimg.org/cs8ax41a5/scan2.png) (https://postimg.org/image/cs8ax41a5/)
(https://s31.postimg.org/lcs36zn53/scan.png) (https://postimg.org/image/lcs36zn53/)
(https://s17.postimg.org/41c9jbsbv/scan3.png) (https://postimg.org/image/41c9jbsbv/)
Sorry for my bad english. but i have to say about this.
I sent a ticket from the day I bought the product.
but they sent wrong answer. so, I sent tickets again many times. but They just sent a macro message.
as time expires, I cannot get a refund service
I want to get a fair refund service. How should I respond to this unfair?

Title: Re: Avast Support Team ignores my tickets
Post by: Eddy on February 23, 2017, 06:44:14 AM

Quote

I sent tickets again many time

Well, there is your problem.
Each time you submit a ticket, you will be put back to the bottom of the stack. (FiFo)
Just have patience and avast will help/answer you.

Title: Re: Avast Support Team ignores my tickets
Post by: REDACTED on February 23, 2017, 06:47:37 AM

Aw.. I thought they ignores my ticket on purpose..

then, I'd better wait for the answer right..?

thank you for your answer message...

Title: Re: Avast Support Team ignores my tickets
Post by: Eddy on February 23, 2017, 06:48:46 AM

Yes, simply have patience and wait.
Normal handling time for a ticket is 1-5 business days, but currently it is very busy so it could take a bit longer.

Title: Re: Avast Support Team ignores my tickets
Post by: moroni on February 23, 2017, 07:35:47 AM

Hi hemora1597,

We are not ignoring your tickets, it is just that it takes some time to process them all :(

Anyhow, I've just issued your refund :)