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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Merce92 on February 24, 2017, 09:15:40 PM

Title: Internet wont work with Avast Firewall
Post by: Merce92 on February 24, 2017, 09:15:40 PM
Hello,
I just bought the license to Avast Premier.
I've never had problems with Avast active only as antivirus.
As soon as I purchased Avast Premier and all components are turned on, I can no longer access the Internet.
The only way to access the Internet is to disable Avast Firewall.
I will also inform you that no program can access the Internet, even though I have successfully connected to my WiFi network (and other devices normally surf with my WiFi); the network icon in the Windows status bar has all the cleats and I has appeared connected normally.
How do I configure the firewall avast?
Apologizing me for my bad English, I offer you my most cordial greetings.
Thank you all.
Title: Re: Internet wont work with Avast Firewall
Post by: Asyn on February 24, 2017, 09:22:17 PM
- Which version of Avast Premier..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 10:47:08 AM
- Avast Premier 17.1.2286 (build 17.1.3394.46)
- Windows 10 Pro 64 bit
- No, only Avast
- Only Avast (free version)
Avast has always worked (free version, only antivirus), as well as internet. Since I activated the avast firewall all programs are unable to use the internet despite the active connection. Only deactivating the Avast firewall all back to work.
Title: Re: Internet wont work with Avast Firewall
Post by: Asyn on February 25, 2017, 10:48:42 AM
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 11:05:06 AM
fast, effective, clear and above all that worked.
you are an angel! how can I evaluate your fantastic support??
thank you so much  :-*
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 12:40:46 PM
I'm sorry, but despite my enthusiasm I'm still here.
Unfortunately after I restart the PC I'm at the same point as before (internet does not work with the active firewall).
I repeated the procedure that you indicated to me (again literally), and has re-worked. But every time I reboot occurs the same problem.
It seems absurd to have to disable the Avast firewall, mainly because it is the Premier paid version.
I again need help
Title: Re: Internet wont work with Avast Firewall
Post by: Pondus on February 25, 2017, 12:50:43 PM
Remove avast firewall and use Windows firewall

Avast Antivirus: Removing or Adding components
https://www.avast.com/faq.php?article=AVKB96#artTitle


Title: Re: Internet wont work with Avast Firewall
Post by: Eddy on February 25, 2017, 12:52:37 PM
How do you connect to the net ?
What is the firewall setup saying for the profile ? (friend/public)
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 01:12:36 PM
- WiFi (router Vodafone), running properly.
- Private
Title: Re: Internet wont work with Avast Firewall
Post by: Eddy on February 25, 2017, 01:27:08 PM
Does it work if connect by wire ?
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 01:48:36 PM
i cant (and i wont) connect by wire.
However is incredible: my pc had no problems and I used avast only as antivirus.
I Paid the upgrade for firewall, cleanup and game mode: Now for use internet I need to disable Firewall, Cleanup arrives halfway and blocks the process for hours (dont work), and if I activated the game mode, call of duty BO 3 crashes (crashes even after turn off the game mode: the only solution is to uninstall avast and never activate game mode)...
If I do not solve at least the firewall, proceed with the right of withdrawal
Title: Re: Internet wont work with Avast Firewall
Post by: Pondus on February 25, 2017, 02:20:42 PM
Quote
I Paid the upgrade for firewall, cleanup and game mode:
CCleaner is free   ;)     (they also have a pro version)


Title: Re: Internet wont work with Avast Firewall
Post by: Asyn on February 25, 2017, 03:17:45 PM
I'm sorry, but despite my enthusiasm I'm still here.
Unfortunately after I restart the PC I'm at the same point as before (internet does not work with the active firewall).
I repeated the procedure that you indicated to me (again literally), and has re-worked. But every time I reboot occurs the same problem.
It seems absurd to have to disable the Avast firewall, mainly because it is the Premier paid version.
I again need help
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
Title: Re: Internet wont work with Avast Firewall
Post by: Merce92 on February 25, 2017, 10:44:21 PM
What is the correct procedure to request a refund of my payment (right of withdrawal)?
Title: Re: Internet wont work with Avast Firewall
Post by: Asyn on February 25, 2017, 10:45:28 PM
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)