Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Ralph51 on February 27, 2017, 10:27:42 PM

Title: Double charged for Secureline but no response to ticket
Post by: Ralph51 on February 27, 2017, 10:27:42 PM

I hope that there are some Avast support guys monitoring the Forum - I have raised a ticket (718083) for a  refund as I was charged twice for my subscription but have not had any response (been 10 days now). I know how to cancel one of the subscriptions - that is not the problem, I just need a refund for one of them and I can then cancel the auto-renew for it.

Cheers,
Ralph.

Title: Re: Double charged for Secureline but no response to ticket
Post by: Eddy on February 27, 2017, 10:47:10 PM

Normally avast handles tickets within 1-5 business days.
As the avast support department at the moment is very busy, it can take a bit longer.
Just have patience.

There is no need to wait for the refund before canceling the subscription.
You can cancel it any time you want and will not affect your refund request.

Title: Re: Double charged for Secureline but no response to ticket
Post by: DavidR on February 27, 2017, 10:55:38 PM

@ Eddy
Patience would be wearing a bit thin after ten days.

@ Ralph51
I will report this and try to draw attention to it.