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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: REDACTED on March 03, 2017, 05:36:58 AM

Title: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 03, 2017, 05:36:58 AM

I have previously activated sync on my old windows installation and avast before doing a clean install.How should I retrieve all of my data back in which is plenty.Please help me.I feel sad right now,Setting this thing up are pain in the butter.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: Eddy on March 03, 2017, 10:17:56 AM

Format the system, install Windows etc.
Install avast passwords and connect the device to your account.

And please use a normal font/size.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 03, 2017, 10:51:02 AM

Ok Eddy.I have already done that but the password or secure notes won't show and I had to authorize from my older windows installation in which I've already formatted.From previous installation I use avast 2016 and have different UI but right now,I'm using avast 2017.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: Tomáš Hellebrand on March 03, 2017, 11:00:13 AM

Hi JajaAvast,

in this case, you need to "self-authorize". Just follow those steps: https://www.avast.com/faq.php?article=AVKB255#idt_04

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 03, 2017, 11:15:24 AM

I have tried this many time before but I don't receive any e-mail that has subject "Your Backup Identity" from avast which is make me more worry to have losing all of my account passwords and my important secure notes.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 03, 2017, 01:14:10 PM

Or,Should I delete my existing device on my avast account which is has the same name "LaptopPC" to make it work again(But I afraid that it will also deleted passwords and secure note with my previous Windows installation)  or download 2016 version of avast?.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 07, 2017, 07:45:01 AM

I have the same problem .... and no one solved this for me ... such a bad support!.. i think i need to find another app to use.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: Eddy on March 07, 2017, 10:06:55 AM

What is there to solve ?
Just follow the steps in the link Tomáš supplied.

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: REDACTED on March 09, 2017, 06:27:59 AM

I've already done it, Eddy. :'(...

Title: Re: How Ican restore My passwords and secure note after I formatted the same laptop.
Post by: Eddy on March 09, 2017, 10:56:35 AM

If you didn't had synchronization enabled and you don't have the mail, the passwords are lost.

If you have either one, use it to place the passwords into the new installation.