Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 04, 2017, 12:01:50 AM
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Last night I did an avast update and then went to bed. That was the last thing done.
Now none of my programs open. Windows opens up but every program you try to open says 'the application was unable to start correctly (0xc0000005). Click OK to close the application.'
I can't even open up command prompt and it won't even open from 'run as administrator'.
Tried logging in via the kids login but the same thing happens.
I'm on windows 7 64 bit.
Any help would be fantastic.
Thanks.
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Would there be a conflict between the latest Avast update and Windows 7?
Have tried various forums with no luck. Really hoping someone has a possible solution.
Thanks
Ash.
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Perform a clean installation of the latest version.
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Perform a clean installation of the latest version.
Thanks Eddy
Managed to get in via my kids login and disable avast for an hour. Everything started working again.
Then did a clean install as you suggested and everything is back to normal.
Thanks for your help.
Ash.
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Always good to hear a problem is solved. :)
Keep an eye on it for e.g. the next week and if the problem comes back, let us know here.
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Always good to hear a problem is solved. :)
Keep an eye on it for e.g. the next week and if the problem comes back, let us know here.
False alarm. I got a bit excited.
Just restarted the PC and the same thing has just happened.
So I uninstalled Avast. Ran Ccleaner, malwarebytes and all clear.
Downloaded the latest install from the Avast website and installed it. Then restarted.
Now I am back to where I started. Just turned Avast off for an hour and hey presto, everything is working again.
There is definitely some conflict with Avast's latest update and my PC. I have Win 7, 64bit.
Any ideas would be super helpful.
Thanks
Ash.
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There is only one way to perform a real clean installation of avast.
- Remove avast through control panel
- Run avastclear
- Remove all leftovers manually (folders, files, registry entries)
- Install the (latest) avast version with the offline installer
If that doesn't solve it, provide more details.
What exact OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)
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There is only one way to perform a real clean installation of avast.
- Remove avast through control panel
- Run avastclear
- Remove all leftovers manually (folders, files, registry entries)
- Install the (latest) avast version with the offline installer
If that doesn't solve it, provide more details.
What exact OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)
My computer is going from bad to worse now. Can only work it in safe mode.
I tried uninstalling avast again and reinstalling but now it won't even go on. Seems to be some conflict now.
I run Win 7x64. Service pack 1 build 7601. The version of avast is just the latest one. There was AVG on there too at one stage.
I'm really desperate now.
I really appreciate any help. Thanks.
Ash
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It can be a conflict with leftovers from AVG.
Make sure everything from it is removed > http://www.avg.com/us-en/utilities
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It can be a conflict with leftovers from AVG.
Make sure everything from it is removed > http://www.avg.com/us-en/utilities
I have run both the AVG remover tool and the Avast Clear.
I followed these instructions from someone on this forum.
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Now in safe mode with network connection I get:
UI Failed to Load.
This is really embarrassing.
AV Service is not responding.
Exit or Restart Service.
I'm going to try now in normal mode. Restart and go from there.
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That is normal.
avast doesn't work in safe mode.
Enable the real administrator account and see if you boot into that in normal mode.
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Have started in normal mode and I'm back to where it all started.
'the application was unable to start correctly (0xc0000005). Click OK to close the application.'
The 1st one to come up is always LULnchr.exe but I don't have a quick cam and I checked my logitech cam and it is all up to date.
Every single application does this.
When I click on Avast from the bottom right toolbar, I get a big white box on my screen with nothing on it.
I then just tried to disable Avast for 1 hour.
Opened docs and still get the 0xc0000005 error. Nothing is opening still.
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Now a new error keeps coming up.
::{26EE0668-A00A-44D7-9371-BEB064C98683
Then is says server execution failed.
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Have started in normal mode and I'm back to where it all started.
'the application was unable to start correctly (0xc0000005). Click OK to close the application.'
The 1st one to come up is always LULnchr.exe but I don't have a quick cam and I checked my logitech cam and it is all up to date.
Every single application does this.
When I click on Avast from the bottom right toolbar, I get a big white box on my screen with nothing on it.
I then just tried to disable Avast for 1 hour.
Opened docs and still get the 0xc0000005 error. Nothing is opening still.
Sounds like you're running an older version of Avast.
Right click the Avast icon in the system tray, select About what's the exact version ???
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Hi Bob
I did a clean install. I am not running an old version of avast. I uninstalled and then got the latest update.
The reason I have a blank black or white screen when I open avast is cos that is what everything is doing since I updated my version of avast.
None of my programs load since I made the updated. When I turn avast off for an hour or run in safe mode, every program opens and is available.
I'm still really keen if anyone has any suggestions. I am at a total loss as to what to do.
Thanks
Ash.
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Decided to call Avast tech support, which is really AVG tech support. They told me Avast is the sister company to AVG.
You are supposed to get a free consult in which they will tell you what the problem is, but that never happened. Instead he tried to tell me how a few of the programs I've been using for years could 'potentially' contain viruses. That's funny, as I run malwarebytes scan regularly and it has never been picked up.
Then without consulting or finding a problem I was put on to his tech support manager who sold me on a $39US tech support solution (I am based in Australia). I get a free AVG driver updater in that, which is normally $39 per year. I didn't think about the 'per year' part.
The tech manager said included in this, the computer will absolutely be fixed. Cool.
So I thought he'd be running the fix, but as soon as the credit card payment went through, he handed me back to the original tech support guy who still hasn't provided my free consult/diagnosis.
So here is what they have done on my paid support/fix:
Opened CMD and ran SFC /SCANNOW
Mine came back with 'windows resource protection did not find any integrity violations.'
Now they are doing a full Microsoft windows malicious software removal tool scan on the full PC. By the look of it, this is going to take a full 60-90 minutes. Maybe even more. Scanned 450,000 files and the blue line has barely moved.
To run this they type in 'mrt' into command prompt.
I just ran the mrt on my laptop doing a quick scan and it took only a few minutes.
Will see if they can fix the PC as they promised.
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2 hours in and mrt has scanned 4 million files. Still not even a quarter of the way through.
Would it be common to run a scan on a drive that Avast is not installed on?
It has finished scanning C drive but now they are scanning my backup 2TB drive.
Is that normal?
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After support made a number of changes to my PC, they restarted but it never did. They ended up coming back after 30mins and told me to hold down the off button and start it again.
On restart it says Configuring windows updates 100% complete but has been hanging there for around 20 mins.
Now my PC won't shut down and start up without hanging. Arggh.
I hope they can resolve this.
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1 hour down the track and still sitting on 100% complete, the tech support's manager reckons we need to wait another full hour on 100% complete.
He believes the computer isn't hanging. Even after 90mins on the same 100% complete screen.
What a wasted day.
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"They told me Avast is the sister company to AVG."
Since Avast purchase AVG, the correct answer would have been that Avast is the parent company.
The only suggestion I can still make is to work with Avast support:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
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"They told me Avast is the sister company to AVG."
Since Avast purchase AVG, the correct answer would have been that Avast is the parent company.
The only suggestion I can still make is to work with Avast support:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
Hey Bob
Gotcha. It is good to know they are part of the same company. I didn't know that.
I am working with support and hopefully, we can achieve a successful resolution soon.
Thanks for your follow up.
Ash.
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Hopefully you'll have a good outcome. If that's not the case then follow the link I've sent you.
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This keeps going from bad to worse.
They got me to shut down the PC after the updates.
Then hold down the power button for 20 seconds to do a reset.
Now the PC keeps looping on startup.
Tries to start, goes to a blue screen for 1 second, then goes back to booting up. Just keeps looping like that.
Won't even start in safe mode now. Keeps looping even when selecting safe mode.
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And this is with paid support.
It's like I paid to have support done, to waste 7 hours of my time and leave me with a PC that can't even boot.
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WOW.
They are now saying they are going to reinstall windows 7 cos nothing is working.
They suggest I will have to load up all my programs again, from scratch. Another 2 hours of windows 7 install from USB.
WTF?
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Contact avast and ask your money back for that horrible support.
Right now, I would say install Windows from scratch.
Who knows what else that wannabe ( not Wallaby ;D ) tech has messed up.
- Format the drive
- Install Windows
- Install the latest drivers for all devices
- Create the user accounts that/how you want
- Install the applications that you normally are using (for all accounts)
- Make changes in the settings if you wish to do so (e.g. other background, font type etc)
- Put back data (if you want)
- Create a image of the drive
With the image you can restore a system in (depending on the speed of the system) 10 - 40 minutes.
Much faster than installing Windows and everything from scratch. ;)
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Contact avast and ask your money back for that horrible support.
Right now, I would say install Windows from scratch.
Who knows what else that wannabe ( not Wallaby ;D ) tech has messed up.
- Format the drive
- Install Windows
- Install the latest drivers for all devices
- Create the user accounts that/how you want
- Install the applications that you normally are using (for all accounts)
- Make changes in the settings if you wish to do so (e.g. other background, font type etc)
- Put back data (if you want)
- Create a image of the drive
With the image you can restore a system in (depending on the speed of the system) 10 - 40 minutes.
Much faster than installing Windows and everything from scratch. ;)
Hey Eddy
Thanks for being awesome. Very much appreciated. Nice Wallaby joke too. Very cool.
I'm taking your suggestion and going ahead with what you suggest.
I managed to view the SSD hard drive on another PC and copy my files from it across.
I had just upgraded from 120SSD to 240SSD. So my old 120SSD is already formatted. I might put Win 7 back on that.
Then keep my 240 for another build.
No matter what, it seems all the programs I had installed will have to be put back on from scratch. Bummer.
That's the toughest part. The time needed to reinstall win 7 and then load all my programs back on.
Again I truly appreciate your follow up.
Thanks
Ash.
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Yes it will take some time to do everything, but the goods news is that you have a smooth running system again without any pollution ;)
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Hey Eddy
Might be a silly question, but what anti virus would you suggest if I reinstall win 7 64bit?
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Depends if you want a free one or a paid one.
Free > avast
Paid > Kaspersky
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Depends if you want a free one or a paid one.
Free > avast
Paid > Kaspersky
Thanks.
Not sure if my stress levels can handle anything to do with Avast or AVG again.
I have a call with tech support tomorrow for the format HDD and reinstall Win7. Will have to wait and see.
Cheers.
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You might want to take a look at the following:
http://www.intowindows.com/how-to-reinstall-windows-10-without-losing-data/
If you're really going to downgrade and need to re-install your favorite programs,
take a look at https://ninite.com/
Everything there is clean and, you can install many programs at once.
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Eh, Ashley is using Windows 7, not 10 :P
Ashley, it isn't hard to install Windows yourself.
No need to pay someone if it isn't needed, right ;)
https://www.microsoft.com/en-us/software-download/windows7
- Get the ISO
- Create a bootable medium with it (USB/DVD)
- Boot from it and follow the instructions on the screen
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Eh, Ashley is using Windows 7, not 10 :P
Ashley, it isn't hard to install Windows yourself.
No need to pay someone if it isn't needed, right ;)
https://www.microsoft.com/en-us/software-download/windows7 (https://www.microsoft.com/en-us/software-download/windows7)
- Get the ISO
- Create a bootable medium with it (USB/DVD)
- Boot from it and follow the instructions on the screen
Doesn't change the use of https://ninite.com/ to make installing her programs easier.
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Why installing something that people don't need at all ?
It is only polluting the system and there really is no need to do that.
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Why installing something that people don't need at all ?
It is only polluting the system and there really is no need to do that.
What are you talking about ??? It's a service not something that gets installed.
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This keeps going from bad to worse.
They got me to shut down the PC after the updates.
Then hold down the power button for 20 seconds to do a reset.
Now the PC keeps looping on startup.
Tries to start, goes to a blue screen for 1 second, then goes back to booting up. Just keeps looping like that.
Won't even start in safe mode now. Keeps looping even when selecting safe mode.
This part confuses me the most. And this is probably what bricked the system. This is essentially hard reset which means data not written to actual disk was erased from caches and memory. Why on earth would anyone instruct your PC to be restarted in such a way? And if support really said that, then avast! team needs to have a serious chat with their staff (whoever runs this support).
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This keeps going from bad to worse.
They got me to shut down the PC after the updates.
Then hold down the power button for 20 seconds to do a reset.
Now the PC keeps looping on startup.
Tries to start, goes to a blue screen for 1 second, then goes back to booting up. Just keeps looping like that.
Won't even start in safe mode now. Keeps looping even when selecting safe mode.
This part confuses me the most. And this is probably what bricked the system. This is essentially hard reset which means data not written to actual disk was erased from caches and memory. Why on earth would anyone instruct your PC to be restarted in such a way? And if support really said that, then avast! team needs to have a serious chat with their staff (whoever runs this support).
You are so correct Rejzor. I kept telling the technical supervisor that everything was still not working but we could login via safe mode etc UNTIL they did that.
The annoying thing was, all this support guy was supposed to be doing was getting me back in touch with my original support person.
Trust me, I have told the supervisor in no uncertain terms that everything went to ^$&* when that was done. I'd never heard of doing this before.
Once that 'hold for 20 secs' was done, everything changed. So bloody annoying.
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Eh, Ashley is using Windows 7, not 10 :P
Ashley, it isn't hard to install Windows yourself.
No need to pay someone if it isn't needed, right ;)
https://www.microsoft.com/en-us/software-download/windows7
- Get the ISO
- Create a bootable medium with it (USB/DVD)
- Boot from it and follow the instructions on the screen
Hi Eddy
You are right. They offered to walk me through the process. I'm just not sure how to format the current HDD. I know I can probably right click and then hit format, but I cannot even get to windows. All has to be done via the BIOS I guess? Or maybe go to the BIOS and tell it to boot from USB and then let Windows walk me through the process.
I have already downloaded Win 7 64 bit (ISO) to USB in preparation for the reinstall. 3gb file.
Will see how we go.
Thanks.
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I am experiencing exactly the same problems with the latest version. I uninstalled Avast with Avast Clear in safe mode, reinstalled it--no help. It boots up to a black screen (resolved by a restart), then blocks (among others) cleanmgr, Task Manager, and even Sketchup. When I disable the shiieds, all these programs load perfectly.
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I am experiencing exactly the same problems with the latest version. I uninstalled Avast with Avast Clear in safe mode, reinstalled it--no help. It boots up to a black screen (resolved by a restart), then blocks (among others) cleanmgr, Task Manager, and even Sketchup. When I disable the shiieds, all these programs load perfectly.
Sorry to hear. I feel your pain. So frustrating. I really wish I had a clear answer for you based on my experience, but as I type this I have just formatted my PC and had to reinstall Windows 7 from scratch.
Wasted a full day yesterday and a half day (so far) today. I will still have to load all my original files.
Be very careful of their support. DO NOT hold down the power button for 20 secs no matter what they say. Even the technical support manager confirmed that was the wrong thing for the technie to do.
Good luck with getting your system back up and working.
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I am experiencing exactly the same problems with the latest version. I uninstalled Avast with Avast Clear in safe mode, reinstalled it--no help. It boots up to a black screen (resolved by a restart), then blocks (among others) cleanmgr, Task Manager, and even Sketchup. When I disable the shiieds, all these programs load perfectly.
Do you have any other security related software installed on your system ???
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Depends if you want a free one or a paid one.
Free > avast
Paid > Kaspersky
just curious Eddy, would you recommend the Win 7 Microsoft essentials anti virus at all? Just trying to consider all my options.
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I am experiencing exactly the same problems with the latest version. I uninstalled Avast with Avast Clear in safe mode, reinstalled it--no help. It boots up to a black screen (resolved by a restart), then blocks (among others) cleanmgr, Task Manager, and even Sketchup. When I disable the shiieds, all these programs load perfectly.
Do you have any other security related software installed on your system ???
Windows firewall, Malwarebytes (free version), SpyShelter premium. But these had zero conflicts before the latest update. Since when I disable Avast all is normal and others are experiencing the same problem, the Avast programming is the culprit. I've contacted Avast support about the issue, but so far nothing.
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I have the same operating system as the op ...
is there a problem with this os and avast? I am having issues too but not as bad as this person not yet... and I don't want them to get this bad... I will not hold down the power key.. thanks for that.
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I have the same operating system as the op ...
is there a problem with this os and avast? I am having issues too but not as bad as this person not yet... and I don't want them to get this bad... I will not hold down the power key.. thanks for that.
Even better, don't allow someone to access your computer remotely unless you totally trust that person. :)