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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on March 06, 2017, 10:44:55 AM

Title: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 06, 2017, 10:44:55 AM
Hello!

After newest Avast update we ha an issue with Windows XP and Excel 2007 tmp files. After every changes, excel creates tmp file in working directory not int temp.

What could be the possible solution for this problem?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Eddy on March 06, 2017, 10:49:12 AM
What exact business version of avast are you using ?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 06, 2017, 10:56:16 AM
Same Problem here with XP and newest Avast Business Security
File is write protected until reboot or logoff
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Eddy on March 06, 2017, 11:08:13 AM
The problem is known and avast need to fix it.

On a note:
One should not use XP in a business environment.
It is a security risk.
As example, it only supports SHA1 hashes and more and more secure servers are abandoning it.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 06, 2017, 11:17:35 AM
Thanks for such fast response.

We are using 17.2.2517, build 17.2.3419.0, virus definition version 170306-0.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 07, 2017, 02:22:17 AM
Some business had to use Windows XP, because of legacy application, not every SME are rich enough to have budget to upgrade the application and don't forget some of the application creator are no longer around, that why Avast still support Windows XP.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Eddy on March 07, 2017, 02:30:29 AM
No, that is not the reason why avast still supports it.
Besides that, avast is not fully supporting XP for about 2 years.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 07, 2017, 01:12:30 PM
I have the same problem, on machines with Windows XP SP3 and Avast for Business 17.2.2517 word, exel and pdf files saved or copied on network share cant be open by users. I need to reboot pc or unlock files on server. When i disable avast system shield before saving files everything is working fine.



Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Eddy on March 07, 2017, 01:16:42 PM
The issue is known and avast need to come up with a fix.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 15, 2017, 01:14:00 PM
Problems are still here with XP SP3 and Excel Files (Tmp, locked)
Microupdate to .59 doesn´t fix this ....

Same issue with the Pro Version of AVAST ....
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Manley on March 15, 2017, 05:37:00 PM
I have a client with an even NEWER micro update. I think it ended in .61 or .62 or something like that. Have no idea what it is for.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 16, 2017, 11:52:55 AM
I have installed .61, same Issue with Excel and XP
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Asyn on March 16, 2017, 11:55:46 AM
I have installed .61, same Issue with Excel and XP
Contact business support: https://support.business.avast.com/hc/en-us/requests/new
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on March 24, 2017, 12:48:04 PM
Same problem with version 17.2.3419.64
XP SP3 with Office 2003 and Avast Business

All worked fine until the last Avast software update in the past days.
Now I need to reboot to unlock files.

Is there a release plan to solve the issue ?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Asyn on March 24, 2017, 01:20:48 PM
Hi guys, this might help: https://www.avast.com/faq.php?article=AVKB268#idt_031
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Infratech Solutions on March 27, 2017, 05:39:02 PM
AVAST Software says:
Quote
We have reproduced the issue on Windows Server 2003 x86 and Windows XP x86. Micro-update is created and now is being tested. ETA for update is this week.

https://forum.avast.com/index.php?topic=199197.0
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Asyn on March 28, 2017, 07:20:45 AM
Thanks Infratech.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: PetrP on March 29, 2017, 04:51:07 PM
We have the micro update prepared, but the fix could affect other parts of avast, so more time will be needed for testing. The next consumer beta will contain this fix and couple days after, it will be released as a micro update. Sorry for inconvenience.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Infratech Solutions on March 30, 2017, 05:56:21 PM
Is the micro-update included in the new release 17.3.2291 of consumer product?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Infratech Solutions on April 10, 2017, 10:02:32 AM
Any update about this issue? Has the micro-update been delivered?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Asyn on April 10, 2017, 10:09:24 AM
Is the micro-update included in the new release 17.3.2291 of consumer product?
Yep.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Infratech Solutions on April 10, 2017, 10:14:17 AM
Thanks Asyn,

When the micro-update will be included in the AfB agent?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Asyn on April 10, 2017, 10:22:23 AM
When the micro-update will be included in the AfB agent?
No idea, sorry. Wait for one of the business guys.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: PetrP on April 12, 2017, 06:50:12 PM
The micro update was released today. Sorry for the delay, the prepared micro update was only fixing part of the issue and some additional changes had to be done.

Micro update will be applied automatically in 12 hour period or you can execute AvastEmUpdate.exe manually located in avast directory. Anyway in both cases a reboot is needed after to take effect.
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: REDACTED on April 18, 2017, 04:59:05 PM
When will it be released for Avast Business edition?

I have this versions:
Versión del programa: 17.2.2517 (build 17.2.3419.64)
Versión de base de datos de virus: 170417-0
Nùmero de definiciones: 6.322.414
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: Juanjo on April 19, 2017, 07:35:01 PM
Sorry for my confusion, then the micro-update is out for AfB from days ago and the problem is solved? Or only for consumer products?
Title: Re: Windows XP and Excel 2007 issue with tmp files
Post by: .: Mac :. on April 22, 2017, 08:24:15 PM
Fix is out for AfB too.