Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sandy55 on March 07, 2017, 03:40:26 AM
-
that is just too long seems to be not working at all...when I gave up and closed it avast popup said it was 6% done.... it is broken.
what now?
-
Check the log file to see where the problem started. (file/folder)
-
Something is very wrong with scanning. Quick Scan takes 20 minutes instead of 5.
Progress also gets stuck.
-
how do I access the logs please?
I did a successful scan after restarting my computer. I moved on to the performance cleanup cleanup found something in C file and flashed me a hard message too quickly for me to copy. There was a red mark above looked like something I should check... so I clicked it and said remover the problem... this was a mistake as it shut down the cleaner... and now it will not clean says wait a moment but will not restart. So I shut down and tried several more times ... same problem and your right about the user being the problem sometimes I think this was my fault.... but I did have a couple previous attempts trying to clean that gave the same message we have a glitch... before I got the hard message. Eventually it did work. Then I hit that red mark and it has not worked since tho I have tried over and over.
I had the first scan stuck at 14% a good scan that seemed to work ... another scan that stopped again @14% ... I am forgetting how many attempts now as I have been doing this most of the night. (Yes I do recall the saying insanity is doing the same thing over and over expecting a different result) I am sure feeling insane but it could be lack of sleep.
How long should a quick scan take? I have limited time to devote to this problem a couple hours tops.. right now... but will come back later if I find the courage.
I am scanning again now not cleaning scanning... how do I access the logs?
-
Try this:
C:\ProgramData\AVAST Software\Avast\log
The normal length depends on the amount of data on your computer and your selection as to what and how to scan.
Note that there is currently a problem with the scan. Avast is already aware of the problem.
-
it says I have a weak router password ... I used a shared internet connection and do not control this... I have my computer set to public to keep these problems at bay...or so I thought.
Lets see what other trouble I can get into.
-
thanks for the idea to try... I copied and searched your link...
C:\ProgramData\AVAST Software\Avast\log
result
windows cannot find .... make sure you typed the name correctly...repeated tries same result
-
working on junk files now going to let it run as long as I can lets see what happens. Red mark... messages include Avast harden has stopped a program from starting on your computer when I click for details it takes me to an empty quarantine file.
-
it says I have a weak router password ... I used a shared internet connection and do not control this... I have my computer set to public to keep these problems at bay...or so I thought.
Lets see what other trouble I can get into.
Contact the person that controls the router and have them fix the problem.
If that can't be done, use a VPN to help keep you safe.
(Opera Browser offers a VPN for free)
(http://screencast-o-matic.com/screenshots/u/Lh/1488901676385-60335.png)
Restart the Opera browser after you've selected the VPN and unless you turn it off, VPN will be active every time you open that browser.
-
I did mention the problem to the person who owns it did not get much response... a free vpn... I almost bought it from avast yesterday and thought of it a couple other times... but since I have been here this round with this paid for system I have not had much success... so was apprehensive about spending even more money on this bleeping computer. People always tell me I don't do anything with it and don't need all these services... I never bank online any more as I don't trust it... I have shopped now regret it just uneasy about it.
Not sure I will think about the opera idea... I have made mistakes before.
Thank you for the suggestion Bob
-
Your computer, your choice, your security. :)
-
I don't want to do anything now to disrupt the scanning avast owns my computer now... the last scan said it was done things were fine... the small red mark at the top is not so sure... starts a smart scan that is stuck on 14% again... popup says smart scan is running 6% the glitch is there... a 6 or 14 % depending on which message you would like to pay attention to....
it is groundhog day
-
End of scan all is fine hit done ... ok we found some issues starts to scan again.
I am out of whatever it takes to fix a computer. I am done.
-
I did some checking on Opera VPN
it seems it is not all that and a bag of chips... for you to look at Bob in case your depending on it to keep your computer safe.
https://www.quora.com/Is-Opera-browser-with-in-built-VPN-a-genuine-VPN
I took a break from repeated scannings of my computer as I was completely fed up... now I am back to try again. Early on in this thread it was stated that Avast had some issues... I hope I was gone long enough for them to fix their issues. I will report back last attempt cleaning files was going in a continuous loop... not cleaning anything just wasting my patients that should be held for small children and dogs.
I sure hope it is fixed...
-
Seems to scan ok now but if I rerun the scan the same files I am told were dealt with are found again. I have been trying to run a full system scan for the last 10 minutes it is stuck on 0% does not look as if it is doing anything. I don't feel ok to use my computer now... it has been days since I did anything with it other than scan it with avast. Starting to think this is a fools game and it would make more sense to just go to the library and use the computer there for all the use I am getting from the one I have. It sure would be a lot cheaper.
How long does it usually take for Avast to fix problems? Just curious when I should come back and try again... if that is what is going on and I am not sure what the problem are to tell the truth.
-
There is a known problem with the scan that should be fixed in a future release.
What "fix" are you talking about or expecting ???
-
A full system scan takes over an hour on one of my machines. The percentage complete stays at zero for about half that time before it starts to increment upwards. It did the same with previous versions.
-
ok thanks I will keep that in mind so far I have cancelled before it got off zero
-
I was not sure I would be able to add that file I tried to put it here before and then could not find it again... so here it is... no idea what it is as I only speak and read English... something I thought was from avast not sure why it came like it did.
Still mucking about trying to sort things yes I know I don't know how to do this I will wait long for a full scan
-
What do I want Bob...hm. I want the avast program to run thru all the way... I want to be able to see a file in quarantine when it tells me it put one there... that is for starters. I did a boot scan today and it came up with some goodies to lock up. I have had some odd results and lots of oh ohs something went wrongs... I want one smooth run thru that makes sense even to me.
-
I was not sure I would be able to add that file I tried to put it here before and then could not find it again... so here it is... no idea what it is as I only speak and read English... something I thought was from avast not sure why it came like it did.
Still mucking about trying to sort things yes I know I don't know how to do this I will wait long for a full scan
So how do you have an Avast version in a language other than English ???
-
I have no clue why I have that message or what language it is in.
I came up awhile back then disappeared and I could not find it till today.
The results of a full scan from 7:40 pm to 9:56 pm tonight had the counter sitting at exactly 0% scanned... I closed it and a popup from avast said )% scanned... I went back into avast and got a message the scan was complete and the computer was fine.
If there are no answers soon I think I want my money back. :(
-
17 pages of refund information... good Lord! Avast is a full time job. I am certainly not reading all those pages.
-
One think I have noticed is malwarebytes was flashing up a message about malware has been for wks it is an ask toolbar it has found and can't delete every time I check it to run a scan it says my computer has never been scanned before. I am going to uninstall... that paid for program and maybe try again we will see how much longer my patients lasts.
-
Is your Avast installed with Defaults, is Persisant Cache on? my average time for a full scan is about 20 minutes if I have all drives connected, but mine some reason doesn't stay on 0 the whole time though, though mine was clean installed when I got the SSD at End of February, perhaps that makes a difference in my shorter scan time
-
That was all Chinese to me Patrick.. I am novice at best... have a new page to share...one I got while uninstalling mwb
Server Error in '/genuine' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
this one is Greek I think.
will try a full scan again.