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Consumer Products => Avast Account (my.avast.com) => Topic started by: pfle701745 on March 07, 2017, 06:06:27 PM

Title: Lousy customer service
Post by: pfle701745 on March 07, 2017, 06:06:27 PM

I have several issues with SafeZone. I have contacted technical support several time and have 4 tickets outstanding. No one replies.

My subscription is due for renewal in the next few days. Hope someone can find the time to make contact.

Title: Re: Lousy customer service
Post by: Eddy on March 07, 2017, 06:19:46 PM

Each time you submit a new ticket, you will be put back to the bottom of the stack (FiFo)

avast is normally handling tickets within 1-5 business days.
As it is very busy a.t.m. at the support department, it can take a bit longer.
Just have patience.