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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: RAILhead on March 13, 2006, 08:46:08 PM
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All of my Windows XP system on our network (that have Avast managed clients installed) have their Window Security Alerts saying:
"avast! antivirus 4.6.476 [VPS 0609-3] reports that it might be out of date."
However, a quick check of the Avast web page shows that those are the most recent releases for the managed clients. I've also done manual updates on the server, reinstalled clients, etc., but the message persists.
What do I do now?
Thanks,
Maury
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0609-3 is definitely not the latest VPS (virus database). The latest one is currently 0610-2.
So, it seems there's a problem with the updater. Can you please post the last (say) 100 lines of the file <avast>\setup\setup.log from such a machine?
Thanks
Vlk
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Here you go...
23:01:15 min/gen Started: 10.03.2006, 23:01:15
23:01:15 min/gen Running setup_av_net-1dc (476)
23:01:15 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23:01:15 vrb/sys Computer WinName: PL-06
23:01:15 min/sys Windows Net User: SYSTEM
23:01:15 min/gen Cmdline: /downloadpkgs /noreboot /verysilent
23:01:15 vrb/gen DldSrc set to inet
23:01:15 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
23:01:15 min/gen Old version: 1dc (476)
23:01:15 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23:01:15 vrb/sys Computer DnsName: PL-06.MikenSpecialties.local
23:01:15 vrb/sys Computer Ip Addr: 10.0.0.151
23:01:15 nrm/int SYNCER: Type: use IE settings
23:01:15 nrm/int SYNCER: Auth: another authentication, use WinInet
23:01:15 vrb/pkg Part prg_av_net-1dc is installed
23:01:15 vrb/pkg Part vps-60903 is installed
23:01:15 vrb/pkg Part news-4a is installed
23:01:15 vrb/pkg Part setup_av_net-1dc is installed
23:01:15 min/gen Old version: 1dc (476)
23:01:15 vrb/fil SetExistingFilesBitmap: 905->153->153
23:01:15 min/gen GUID: ccb7a984-bb75-49e7-ae84-a336293e3375
23:01:15 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:01:15 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:01:15 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:01:15 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:01:15 min/pkg GetPackages - set direct connection for mirror
23:01:15 nrm/int SYNCER: Type: no proxy
23:01:15 nrm/int SYNCER: Auth: no authentication
23:01:15 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:01:15 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:01:15 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:01:15 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:01:15 min/pkg GetPackages - set direct connection for mirror
23:01:15 nrm/int SYNCER: Type: no proxy
23:01:15 nrm/int SYNCER: Auth: no authentication
23:01:15 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_net.vpu
23:01:15 vrb/pkg LatestPartInfo: news = news-4a
23:01:15 vrb/pkg LatestPartInfo: program = prg_av_net-1dc
23:01:15 vrb/pkg LatestPartInfo: setup = setup_av_net-1dc
23:01:15 vrb/pkg LatestPartInfo: vps = vps-60903
23:01:15 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:01:15 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:01:17 nrm/pkg vps: same as previous [060903]
23:01:17 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:01:17 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:01:17 nrm/pkg Transferred files: 5
23:01:17 nrm/pkg Transferred bytes: 50
23:01:17 nrm/pkg Transfer time: 30 ms
23:01:17 vrb/fil NeedReboot=false
23:01:17 min/gen Return code: 0x20000001 [Nothing done]
23:01:17 min/gen Stopped: 10.03.2006, 23:01:17
23:10:02 min/gen Started: 11.03.2006, 23:10:02
23:10:02 min/gen Running setup_av_net-1dc (476)
23:10:02 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23:10:02 vrb/sys Computer WinName: PL-06
23:10:02 min/sys Windows Net User: SYSTEM
23:10:02 min/gen Cmdline: /downloadpkgs /noreboot /verysilent
23:10:02 vrb/gen DldSrc set to inet
23:10:02 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
23:10:02 min/gen Old version: 1dc (476)
23:10:03 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23:10:03 vrb/sys Computer DnsName: PL-06.MikenSpecialties.local
23:10:03 vrb/sys Computer Ip Addr: 10.0.0.151
23:10:03 nrm/int SYNCER: Type: use IE settings
23:10:03 nrm/int SYNCER: Auth: another authentication, use WinInet
23:10:03 vrb/pkg Part prg_av_net-1dc is installed
23:10:03 vrb/pkg Part vps-60903 is installed
23:10:03 vrb/pkg Part news-4a is installed
23:10:03 vrb/pkg Part setup_av_net-1dc is installed
23:10:03 min/gen Old version: 1dc (476)
23:10:03 vrb/fil SetExistingFilesBitmap: 905->153->153
23:10:03 min/gen GUID: ccb7a984-bb75-49e7-ae84-a336293e3375
23:10:03 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:10:03 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:10:03 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:10:03 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:10:03 min/pkg GetPackages - set direct connection for mirror
23:10:03 nrm/int SYNCER: Type: no proxy
23:10:03 nrm/int SYNCER: Auth: no authentication
23:10:03 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:10:03 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:10:03 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:10:03 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:10:03 min/pkg GetPackages - set direct connection for mirror
23:10:03 nrm/int SYNCER: Type: no proxy
23:10:03 nrm/int SYNCER: Auth: no authentication
23:10:03 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_net.vpu
23:10:03 vrb/pkg LatestPartInfo: news = news-4a
23:10:03 vrb/pkg LatestPartInfo: program = prg_av_net-1dc
23:10:03 vrb/pkg LatestPartInfo: setup = setup_av_net-1dc
23:10:03 vrb/pkg LatestPartInfo: vps = vps-60903
23:10:03 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:10:03 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:10:05 nrm/pkg vps: same as previous [060903]
23:10:05 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:10:05 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:10:05 nrm/pkg Transferred files: 5
23:10:05 nrm/pkg Transferred bytes: 50
23:10:05 nrm/pkg Transfer time: 15 ms
23:10:05 vrb/fil NeedReboot=false
23:10:05 min/gen Return code: 0x20000001 [Nothing done]
23:10:05 min/gen Stopped: 11.03.2006, 23:10:05
23:07:51 min/gen Started: 12.03.2006, 23:07:51
23:07:51 min/gen Running setup_av_net-1dc (476)
23:07:51 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
23:07:51 vrb/sys Computer WinName: PL-06
23:07:51 min/sys Windows Net User: SYSTEM
23:07:51 min/gen Cmdline: /downloadpkgs /noreboot /verysilent
23:07:51 vrb/gen DldSrc set to inet
23:07:51 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
23:07:51 min/gen Old version: 1dc (476)
23:07:51 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23:07:51 vrb/sys Computer DnsName: PL-06.MikenSpecialties.local
23:07:51 vrb/sys Computer Ip Addr: 10.0.0.151
23:07:51 nrm/int SYNCER: Type: use IE settings
23:07:51 nrm/int SYNCER: Auth: another authentication, use WinInet
23:07:51 vrb/pkg Part prg_av_net-1dc is installed
23:07:51 vrb/pkg Part vps-60903 is installed
23:07:51 vrb/pkg Part news-4a is installed
23:07:51 vrb/pkg Part setup_av_net-1dc is installed
23:07:51 min/gen Old version: 1dc (476)
23:07:52 vrb/fil SetExistingFilesBitmap: 905->153->153
23:07:52 min/gen GUID: ccb7a984-bb75-49e7-ae84-a336293e3375
23:07:52 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:07:52 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:07:52 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:07:52 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:07:52 min/pkg GetPackages - set direct connection for mirror
23:07:52 nrm/int SYNCER: Type: no proxy
23:07:52 nrm/int SYNCER: Auth: no authentication
23:07:52 min/gen Mirror server pseudo definition loaded as 'http://10.0.0.1:5033'.
23:07:52 nrm/gen Server definition(s) loaded for 'mirror': 1 (maintenance:0)
23:07:52 nrm/gen Server definition(s) loaded for 'main': 52 (maintenance:0)
23:07:52 nrm/gen SelectCurrent: selected server 'temp_mirror' from 'mirror'
23:07:52 min/pkg GetPackages - set direct connection for mirror
23:07:52 nrm/int SYNCER: Type: no proxy
23:07:52 nrm/int SYNCER: Auth: no authentication
23:07:52 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_net.vpu
23:07:52 vrb/pkg LatestPartInfo: news = news-4a
23:07:52 vrb/pkg LatestPartInfo: program = prg_av_net-1dc
23:07:52 vrb/pkg LatestPartInfo: setup = setup_av_net-1dc
23:07:52 vrb/pkg LatestPartInfo: vps = vps-60903
23:07:52 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:07:52 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:07:54 nrm/pkg vps: same as previous [060903]
23:07:54 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:07:54 vrb/pkg FilterOutExistingFiles: 153 & 153 = 0
23:07:54 nrm/pkg Transferred files: 5
23:07:54 nrm/pkg Transferred bytes: 50
23:07:54 nrm/pkg Transfer time: 16 ms
23:07:54 vrb/fil NeedReboot=false
23:07:54 min/gen Return code: 0x20000001 [Nothing done]
23:07:54 min/gen Stopped: 12.03.2006, 23:07:54
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OK, there's no problem here. This means that the MIRROR on the AMS is not syncing (because the clients are getting the updates from the mirror).
Please post the file <AMS>\mirror\log\mirror.log (again, the last section will do).
Thanks
Vlk
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Here's the last bit:
15:54:23 min/gen Started: 13.03.2006, 15:54:23
15:54:23 min/gen Running mirror_w32-0 (0)
15:54:23 nrm/sys Operating system: Windows2003 ver 5.2, build 3790, sp 0.0 SERVER
15:54:23 vrb/sys Computer WinName: NTSERVER
15:54:23 min/sys Windows Net User: SYSTEM
15:54:23 vrb/gen Operation set to INST_OP_MIRROR_MIRROR
15:54:23 min/gen scr: mirror begin...
15:54:23 nrm/int SYNCER: Type: use IE settings
15:54:23 nrm/int SYNCER: Auth: another authentication, use WinInet
15:54:23 nrm/gen scr: Expired license for AV_SRV
15:54:23 nrm/gen scr: Expired update license for AV_SRV
15:54:23 nrm/gen scr: Expired license for AV_NETC
15:54:23 nrm/gen scr: Expired update license for AV_NETC
15:54:23 min/gen Return code: 0x0000A4A6 [Unknown error]
15:54:23 min/gen Stopped: 13.03.2006, 15:54:23
I see it threw a bunch of license expired messages. I just purchased the $399 version and installed the license file (last week), so I'm not sure what's going on.
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Did you insert the license file to the program? (AMS Maintenance Tool -> License).
BTW you only bought a license for the server itself? Not for the workstations?
Thanks
Vlk
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Did you insert the license file to the program? (AMS Maintenance Tool -> License).
BTW you only bought a license for the server itself? Not for the workstations?
No, I didn't add the file that way, but I've done so now. Now, only a few computers in the Computer Catalog are green -- all the others have what looks like a key icon on top of the folder.
???
As for the license, it was my understanding that buying a license for the server would cover an unlimited number of clients, so yes, I just bought the "avast! 4 Server Edition" for $399.
Was that wrong? Do I still need to buy individual licenses for each PC that will be using an Avast client?