Avast WEBforum

Other => General Topics => Topic started by: Jeff5886 on December 14, 2003, 05:54:11 PM

Title: Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 05:54:11 PM
This Anti-Virus Program Sucks!!!

It moved 663 files into the virus chest.  It moves files that i as a programer have made and said it had viruses!!!!  What the hell?!?!  Then i tried to restore all of the files back to there original location, after it was done, THERE ARE STILL 663 FILES IN THE VIRUS CHEST. Please tell me what the hell is going on and how to fix this so i can delete this horrid program!!!!!!!!!!!!
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 05:58:16 PM
Plus, all of my System Restore points have been deleted by this horrible program!!!!  WTF!

How do i fix this!!
Title: Re:Program Messed up entire computer!!!!
Post by: raman on December 14, 2003, 06:02:29 PM
What Virus was reported?
Title: Re:Program Messed up entire computer!!!!
Post by: Lisandro on December 14, 2003, 06:53:24 PM
Please, be calm, avast! works perfectly and does its part of the job...
How could you have 663 infected files?
Why after all you are complaint with avast! which, anyway, caught the virus files?

Could you answer raman's question?  ;)
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 06:56:39 PM
Please, be calm, avast! works perfectly and does its part of the job...
How could you have 663 infected files?
Why after all you are complaint with avast! which, anyway, caught the virus files?

Could you answer raman's question?  ;)

All files were infected with the Win32:Jeefo Virus.

This virus has caused me no trouble at all.  And Also, back to my quetion, why are my files not being resotred after i have hit the restore button.
Title: Re:Program Messed up entire computer!!!!
Post by: Lisandro on December 14, 2003, 07:04:05 PM
Related forums of this virus:

http://www.avast.com/forum/index.php?board=2;action=display;threadid=1839;start=msg12123#msg12123
http://www.avast.com/forum/index.php?board=2;action=display;threadid=1422;start=msg8254#msg8254
http://www.avast.com/forum/index.php?board=4;action=display;threadid=1378;start=msg7844#msg7844

I'll be back in three hours... Maybe, raman could follow you now  8)
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 07:08:58 PM
You people are not answering my question.

HOW DO I MOVE MY FILES OUT OF THE TREASURE CHEST?????????

I have selected the files and clicked on restore, and it hasnt resotred any of them.

Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 07:43:40 PM
Can i please get some help!!!!!!!!!!
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:07:10 PM
Quote
I have selected the files and clicked on restore, and it hasnt resotred any of them.

Any error messages? Can you extract the files (in contrast to 'restore')?

What kind of files did you move to the chest? Give me some examples of file names. Are they all EXE files?

Given the big count of files reported as infected, it's really very likely that these files really are infected (i.e. no false alarms, no kidding). I mean, the fact the you programmed the programs doesn't necessarily mean they're clean -- they can be very welll infected (every average virus can infect arbitrary program, no matter whether it's MS Word or your home-made DVD database...).

I'm sorry but that's the way it is -- now let's concentrate on how to remove the beast...

Vlk
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:11:03 PM
No error messages.

I click on a file, hit restore, then it automaticly refreshes the list of infected files, and guess what, the file i just tryed to restore is still there in the chest!!!
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:11:55 PM
And if the files are all infected the fine, i dont care.  i just want these files out of the virus chest.
Title: Re:Program Messed up entire computer!!!!
Post by: .: Mac :. on December 14, 2003, 08:12:36 PM
Vlk is right this is not a false positive.  they need to be removed avast is doing its job well. So please calm down so we can help you
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:14:14 PM
The restored files do stay in the chest! That's a feature!
They're just copied back to their original location -- are you saying that they're not in your case?
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:22:43 PM
The restored files do stay in the chest! That's a feature!
They're just copied back to their original location -- are you saying that they're not in your case?

Well first off, the virus chest file is 2.47 gigs large.  i need that hard drive space back.  Also, now some of my programs dont work.  Some of the icons are not displayed properly for some of my programs.  And, all of my system resotre points are gone.
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:23:15 PM
According to the Symantec online virus encyclopaedia http://securityresponse.symantec.com/avcenter/venc/data/w32.jeefo.html all files infected by this virus increased by 36,352 bytes in size (including your own programs).

I understand that you want the files back -- but realize that once you activate any single one of them, the infection will come again...

Please stop blaming avast -- there is not much we can do about the fact that your 633 files were infected even before you installed it... :-\


Vlk
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:25:37 PM
Quote
And, all of my system resotre points are gone.


Try restoring the files that were located in the "\System Volume Information" folder. These are the system repore files.

Otherwise, there is nothing our program could've done to the restore points -- it's quite likely that they're actually non-functioning because of the virus itself...
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:27:17 PM
Look....

The File size of the Virus Chest is 2.47 Gigs.  Yes, that means that avant created a folder, and put 2.47 gigs worht of files in there.  Avants fault.  i dont want them there.  I want all files in the treasure chest removed and put back in the original location.

And where are all of my System Resotre points.
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:28:31 PM
Quote
And, all of my system resotre points are gone.


Try restoring the files that were located in the "\System Volume Information" folder. These are the system repore files.

How do u restore files from there?  Step by Step Instructions.....
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:36:02 PM
Quote
How do u restore files from there?  Step by Step Instructions.....

Open the (ehm, virus) chest, sort the files in there by the 'original location' column, and scroll to those that have "C:\System Volume Information\<something here>" in that column. Then select them, and click Restore...

Quote
The File size of the Virus Chest is 2.47 Gigs.  Yes, that means that avant created a folder, and put 2.47 gigs worht of files in there.  

To delete the files from the chest, there is nothing easier than selecting them, and choosing Delete.

Quote
Avants fault.


Fault? You had to choose to move the files to the chest yourself! That's what you wanted the program to do! And that's what it did!

Please, chill out a bit. Insulting other people obviously won't help. :-X

Vlk
Title: Re:Program Messed up entire computer!!!!
Post by: Jeff5886 on December 14, 2003, 08:39:43 PM
Im not insulting anyone, what im saying is that this program is the bigest waste i have ever seen.  My cmputer worked much better before i fell into this trap.  i will be sure to warn people of this $hitty program.  
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 14, 2003, 08:45:09 PM
I'll leave that up to you. If that's what you want, it's your problem. :-\

Anyway, good luck to you, and your well-kept Jeefo friend. :P
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 14, 2003, 09:14:51 PM
Hmmmm.  Post a partial copy of your virus chest list.
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 14, 2003, 09:50:10 PM
Jeff,

I truly find it rather puzzling that those who have infected computers want to blame a poor anti-virus program that does exactly what it is intended to do.

Avast is not a ...itty program but a highly efficient, easy to use, reliable, stable, supported, functional, and just darn good AV!

I am not a programmer, but have degrees in both Electronic and Computer engineering and have been a "self taught" developer for some time.

Your attitude is not befitting a professional of your "stated" caliber.
All of us here on the forum put in much time and effort to help those with problems whether caused by Avast or not.

I sat quietly on the side, reading the posts on the subject from the beginning but found your behavior quite amusing.

Next time, it might be better to "professionally" ask for help and state the problem clearly like a programmer would..............
and you will get the help you need.

There are thousands of happy Avast users around the world!

Your experience was not caused by Avast.  The solutions offered by Raman, VLK, Technical, Culpeper and others who answered, were right there before you, but your attitude kept you from seeing them.

Please give Avast a proper evaluation.  That is all I ask of you.
If you then don't like it....fine.

We try to make friends here not enemies.

PS:  The virus which infrected your computer "replicates" and "spiders" which is why some of your programs do not function, and as VLK explained, rapidly increase the "total" infected file size.

I wish you well.  Happy Holidays.

techie
Title: Re:Program Messed up entire computer!!!!
Post by: igor on December 14, 2003, 10:07:10 PM
I'm wondering... 2.47GB in 663 files... that's quite a lot; are there things like MS service packs in there or ???
Title: Re:Program Messed up entire computer!!!!
Post by: Lisandro on December 14, 2003, 10:18:08 PM
I'm not joking, really. Stay in this forum is the easiest thing in the world... Techie and Culpeper write everything...

I started to give help...
Warned that I need to go out and advice the Moderators...
Vlk came quickly...

So, Jeff5886, avast! did exactly what you ask it to do... You were infected, sorry, and now we are here to help you. Please, take it easy. Insulting the other user forums and avast team will not help you. Sorry, we don't agree with your words about avast!. Techie said everything.

Now, if you need help, come back, read the forum, stay calm and let's go on  8)
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 14, 2003, 10:23:01 PM
Igor

Yeah, that means on the average each file is approx. 3.9MB in size.  Interesting.

So do I have this correctly?  Jeff had a major infection on his machine?  If so, how is Avast to blame for this?
Title: Re:Program Messed up entire computer!!!!
Post by: Lisandro on December 14, 2003, 10:30:07 PM
I suggest:

1. Schedule an avast! Boot time scanning...
2. If you can't, or do not want, boot on DOS and run F-Prot or BitDefender for DOS from a CD
    You can try avast! Virus Cleaner Tool (http://www.avast.com/files/eng/aswclnr.exe)
3. Clean your system (make sure of this)
4. Please, tell us what files are into the Chest (could avast! make a list of them?)
5. Try to restore the files to their original place (they will remain in Chest until you delete them).
6. Delete the files from Chest.
7. Uninstall avast! if you want...

Hope this help (like Pavel says everytime  ;D)
Title: Re:Program Messed up entire computer!!!!
Post by: .: Mac :. on December 14, 2003, 10:35:19 PM
Quote
So do I have this correctly?  Jeff had a major infection on his machine?  If so, how is Avast to blame for this?

its not this means he didnt have an UPDATED AV if any on his machine.
now that avast tells him the truth he doesnt like it.

this is why I wanted a AV for my macs even if there are very few viruses for them. there is still the chance (even if small) that my mac could contract one
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 14, 2003, 11:02:26 PM
Quote
Yeah, that means on the average each file is approx. 3.9MB in size.  Interesting
[/size]
Yes, quite!  Without analyzing the files themselves, it does seem a bit on the high side, but very probable with the virus infection that Jeff suffered.

Quote
So do I have this correctly?  Jeff had a major infection on his machine?  If so, how is Avast to blame for this?
[/size]Avast was not.  Jeff was operating in "panic" mode.  I guess it could happen to anyone.  Apparently, the virus type Jeff suffered from, would replicate each and every time one of the 663 files was opened (or some lower number originally).
Had he continued, the number of infected files would increase to the point of total system collapse.
He said that the virus "didn't bother him".  I certainly can't understand that.  The virus had to have some impact on his OS or software.

Jeff never said if he had any other AV installed prior to AVAST.

techie
Title: Re:Program Messed up entire computer!!!!
Post by: MikeBCda on December 15, 2003, 12:25:49 AM
Pardon my making light of what was and is pretty obviously a serious problem, but ...

He had/has a pretty serious mess on his computer, and you guys were mostly just getting s--t for doing your best to give him reasonable help.

If you weren't directly involved on either side, just sitting back and "lurking" like me, it was almost entertaining.  And there's still no admission charge for this show?  ;D

Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 15, 2003, 12:33:35 AM
*Applause* ;D
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 15, 2003, 12:38:24 AM
Im not insulting anyone, what im saying is that this program is the bigest waste i have ever seen.  My cmputer worked much better before i fell into this trap.  i will be sure to warn people of this $hitty program.  

What are going to tell them?  That your machine had over six hundred infected files and since Avast discovered them it is all Avast fault?  That you contacted Avast and "immediately" got online support?  That even after all the crap you threw out the supporters still wanted to help?  Yeah, go ahead and warn people about the "$hitty" operator while you're at it.  

Sorry guys.  I was doing really well but I finally ran out of patience.

Jeff:

Did you finally get your problem resolved?
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 15, 2003, 12:43:38 AM
Quote
you guys were mostly just getting s--t for doing your best to give him reasonable help

Mike,
It comes with the territory.  I offer my help freely.  Sometimes it's appreciated and sometimes it is not.

I remain calm most of the time since I have Culpeper to say what I usually won't. hahaha ;D

Culpeper,
Down boy.....down!


techie
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 15, 2003, 12:45:35 AM
 ;D
Title: Re:Program Messed up entire computer!!!!
Post by: .: Mac :. on December 15, 2003, 03:02:32 AM
 yea DOWN! I TRY not to get involved but some times i cant help Im sure everyone is that way.
Title: Re:Program Messed up entire computer!!!!
Post by: EverlastingGaze on December 15, 2003, 07:13:04 PM
A quick question: Was Avast! installed before the large infection?
Afterall for what i read the program did what it was programmed for,... but i do understand the man's anger,... in a way,... but you can't blame the program cause it does its job!

prevention is always better then cure

(if i ask silly questions, remember,... i am still newbie here,... 8) )
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 15, 2003, 07:57:14 PM
Yeah, I would be upset too.  I'm even more upset because people make these viruses to begin with and this poor chap got chapped.  Basically, his machine had a big infection and Avast stopped it and wouldn't let him reinfect the machine again because he wanted his infected files put back where they were before he ran a virus scan.  Something like, "I think I will install Avast and run a scan."  And then, "Oh, Avast found hundreds of infected files and won't put them back where they were before."  And then, "Hey you guys screwed up my machine and I want you to fix it now!"  I'm sure we are not getting the whole story here.  

So, I believe the whole thing was another hoax by someone that likes something other than Avast and wants to stir up a negative record on the forums.  Avast seems to be making it's competitor's and it's competitor's fans upset to the point that they feel it is necessary to bring bogus melodrama to the forums.
Title: Re:Program Messed up entire computer!!!!
Post by: CoJo on December 15, 2003, 08:45:54 PM
gosh, take a short break to have the flu and lots of interesting things happen ;D

I wouldn' have survived if Avast! and its resident experts hadn't kept me from messing up my computer even more than I had...and helped me correct what I did mess up.

that man is a rectal orifice....

cojo
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 15, 2003, 10:21:05 PM
Quote
Avast seems to be making it's competitor's and it's competitor's fans upset

I do think so indeed!  Avast is constantly improving and developing for the most part from user input.
Many of the other AV vendors try to copy the "style", but can't do the "dance"!

I do not think that Jeff made up the problem, but it did seem "technically inflated".  :P

techie
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 15, 2003, 10:50:19 PM
"Technically inflated" is a good way to describe it!
Title: Re:Program Messed up entire computer!!!!
Post by: Woody on December 15, 2003, 10:57:51 PM
A programmer who uses system recovery???  
A programmer that seemed never to have heard about a decent backup?  
You're a joke...
I think, as a co-moderator of another computer forum, shut this topic.
I have learnt not to believe anybody who claims to be a "programmer"...
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 15, 2003, 11:06:17 PM
Woody,

In all fairness to Jeff...
He never said he didn't perform a "decent backup".
He has every right to use System Restore.  I do!

and "we" here on the Avast forum play by a better set of rules than apparently you do.

We allow anyone to state their case (like you have) as long as it's in accord with the forum guidelines.

We will also discuss the topic as long as it does not venture "off-topic".  If the Post is contained in the General category, slightly more leeway is sometimes granted to allow "venting".  It preserves Forum harmony and keeps not only the senior users on board (with the vast knowledge they possess!) but encourages user input.

However, I do agree that nothing more of value can be said regarding Jeff's problem.

techie101
Title: Re:Program Messed up entire computer!!!!
Post by: .: Mac :. on December 15, 2003, 11:07:14 PM
yea he is not one or he would have known avast  didnt cause his problems. All I do for MacWorld is review new hardware and software Im no where near a programmer!
Title: Re:Program Messed up entire computer!!!!
Post by: Lisandro on December 16, 2003, 01:17:34 AM
This forum turns into a melodrama, if Jeff does not come back we cannot help him... (if he wants to be helped anyway)  ;D

I'm deactivating the notification for this forum. If anybody need my poor help knowleage, please send me an IM with the link to this forum. I'm not upset, but I have more things to do than be here for nothing. Thanks folks.  8)
Title: Re:Program Messed up entire computer!!!!
Post by: techie101returns on December 16, 2003, 02:34:42 AM
Technical,

Unchecked my Notif already.  Amen.

techie  ;)
Title: Re:Program Messed up entire computer!!!!
Post by: Culpeper on December 16, 2003, 03:00:23 AM
THE END
Title: Re:Program Messed up entire computer!!!!
Post by: MikeBCda on December 16, 2003, 04:16:47 AM
THE END

(we hope   :P )
Title: Re:Program Messed up entire computer!!!!
Post by: Vlk on December 16, 2003, 08:19:05 AM
OK I hope you've had enough :)
Thread closed.