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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: REDACTED on March 20, 2017, 02:23:54 AM

Title: Forgot my "settings"-password (to change settings)
Post by: REDACTED on March 20, 2017, 02:23:54 AM

Hello,

i'm using the newest version of avast free antivrus on a windows 10 pc.

i have set an password, so that when i want to open the settings i need to type that one in. also when i deinstall avast.

But luckely i deleted 3 symbols of the password. It was on mircosoft's sticky note app.

I didn't find anything under support and the 24/7 hotline is only for premium users. Does anybody know what i could do? Couldn't i just delete the files under windows - programm files? for that i could use secure eraser.

I'm looking forward to an quick answer couse for some reason i deactivated all features :/

Greetings
Darren_13

Title: Re: Forgot my "settings"-password (to change settings)
Post by: Martin Kvetko on March 22, 2017, 11:51:01 PM

In your situation you can un-install either from safe mode or you can use avastclear from here https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility)

Title: Password Issue
Post by: REDACTED on March 25, 2017, 11:28:23 PM

I changed my password and when I go to login, the old password is stored so I can't get into the account. I was sent instructions on going into settings to repair the account but it also needs the old password. I have no access.

Title: Re: Forgot my "settings"-password (to change settings)
Post by: Martin Kvetko on March 31, 2017, 12:15:24 PM

Could you be more specific which settings you have protected by password? Are those avast settings or some system kind of protection?

Title: Re: Forgot my "settings"-password (to change settings)
Post by: REDACTED on April 06, 2017, 12:51:27 AM

I'm having a similar problem. I can't use my avast scan without being promped for a password, neither can I get access to my settings and various other features. No matter what Password I use it's never the right one. I'm locked out of my own avast!! I can log in to my account but that's all. Plus, parts of my avast are in Japanese!! What the hell's going on and what can be done?????  >:(

Title: Re: Forgot my "settings"-password (to change settings)
Post by: Eddy on April 06, 2017, 12:54:08 AM

Your problem has nothing to do with the avast password tool.