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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on March 20, 2017, 11:41:04 AM

Title: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 11:41:04 AM
In the morning, a similar problem began on all computers windows 7.

Anybody else experiencing BSOD this morning on windows 7 devices?

Ive just disabled all shields via the admin dashboard which seems to have fixed the issue for now, but we have had it reported to us from several different sites with different hardware.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 11:45:27 AM


Same here.

machines are dropping out as we speak.

disable leaves the devices wide open

Title: Re: all Win7 BSOD
Post by: Asyn on March 20, 2017, 11:45:38 AM
I reported it for you. Cheers.
Title: Re: all Win7 BSOD
Post by: Tim.W on March 20, 2017, 12:07:40 PM
This is such a bloody mess, after the issues with broken updates less than 2 weeks ago. I've had a 50+ machine network falling over all morning over this.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 12:22:59 PM
Same here, starting this morning, several Windows 7 computers with BSOD IRQL_NOT_LESS_OR_EQUAL 0x0000000a about 10 minutes after startup.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 12:26:46 PM
thankfully it is not completely bolloxed up,
there is still time for the clients to get an update before they BSOD.

if it had been immediate, then the potential for non recovery would be massive.
no computer to DL an update.....
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 12:53:27 PM
Same issue for us this morning, BSOD every few minutes until Avast is uninstalled or Shields turned off.
It's not doing it to all clients (yet) but there seems to be no pattern to the ones which have the error.

Bug reported to Avast but no response yet.

Title: Re: all Win7 BSOD
Post by: Martin Svoboda on March 20, 2017, 12:56:34 PM
Hi, which version of the client are you using?
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 01:00:12 PM
Hi, which version of the client are you using?
17.2.2517 (build17.2.3419.64)
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 01:00:40 PM
Good Morning All,

Same issue here on multiple machines,

Version 17.2 (2517), release date 03/01/2017
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 01:14:04 PM
Same situation here, multiple Windows 7 computers down here.  Build 17.2.3419.64.

Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 01:17:37 PM
Same issue here on 60 machines
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 01:25:31 PM
Today is Monday. All faculty booting computers and getting a BSOD. New client 17.2.2517 has been installed on close to 2000
computers. for my school district. computers getting this all over the District. I have disconnected my 2 bench test computers running Windows 7. Boot into safe mode and removed Avast Business Client 17.2.2517.

Restarted computers 6 times, with no error's. Looks like big bug in version 17.2.2517. Please help how am I going to fix close to 2000 computers.
Title: Re: all Win7 BSOD
Post by: Endt on March 20, 2017, 01:29:21 PM
We are currently investigating the root cause. The fix will be delivered ASAP. Will keep you posted.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 02:04:49 PM
I performed clean install of version 17.2.2517 (Build 17.2.3419.64) I restarted the 2 bench computers 6 times.

There was no BSOD screen on the computers.

Could the cause be in the upgraded from version 12.3.2515?
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 02:05:12 PM
Please any fix for this issue?
Title: Re: all Win7 BSOD
Post by: Matthew229 on March 20, 2017, 02:06:58 PM
Quote
Disable FileSystem shield is a temporary workaround. Fix will be delivered by the next Virus Definition Update.
Title: Re: all Win7 BSOD
Post by: Asyn on March 20, 2017, 02:22:42 PM
Hi guys, see: https://forum.avast.com/index.php?topic=199156.msg1379196#msg1379196
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 02:28:39 PM
Having the same issue at our school. All our 32-bit machines are crashing and/or freezing. Is Avast actually working on this, or am I going to have to uninstall this from every computer?
Title: Re: all Win7 BSOD
Post by: Infratech Solutions on March 20, 2017, 02:31:49 PM
Last update about this issue: https://forum.avast.com/index.php?topic=199176.0
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 02:58:57 PM
I have tried the clean install on a couple computers here and that seems to be working so far.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 03:07:57 PM
I am only seeing this on 32 bit machines.

Is anyone having this same issue with 64 bit machines?
Title: Re: all Win7 BSOD
Post by: Asyn on March 20, 2017, 03:12:01 PM
Is anyone having this same issue with 64 bit machines?
Nope, see: https://forum.avast.com/index.php?topic=199176.0
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 03:27:45 PM
We are only seeing this on 32 bit machines as well.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 03:35:47 PM
The clean reinstall is not working now, bsod is starting to happen again on the clean reinstall machines we tested.
Title: Re: all Win7 BSOD
Post by: Asyn on March 20, 2017, 03:38:21 PM
The clean reinstall is not working now, bsod is starting to happen again on the clean reinstall machines we tested.
No need to reinstall, just wait for the VPS-Update.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 03:44:50 PM
The clean reinstall is not working now, bsod is starting to happen again on the clean reinstall machines we tested.

Same here...
Title: Re: all Win7 BSOD
Post by: Endt on March 20, 2017, 03:54:03 PM
This is happening only on win7 32b machines with latest public release and latest virus definitions. We are now building new definitions with fix, it should be out soon.
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 05:13:06 PM
Any word on Fix Thanks
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 05:39:45 PM
Any word on Fix Thanks

No fix has been released yet. They are looking at about 4PM CT for a release of the fix.

We at our district are going to dump Avast!. Too many issues with this product that has negatively affected our systems this year.

Looking at Sophos again and maybe just using Windows Defeneder instead.
Title: Re: all Win7 BSOD
Post by: Asyn on March 20, 2017, 05:41:59 PM
Fix is finally out, see: https://forum.avast.com/index.php?topic=199176.msg1379322#msg1379322
Title: Re: all Win7 BSOD
Post by: REDACTED on March 20, 2017, 09:33:24 PM
Any word on Fix Thanks

No fix has been released yet. They are looking at about 4PM CT for a release of the fix.

We at our district are going to dump Avast!. Too many issues with this product that has negatively affected our systems this year.

Looking at Sophos again and maybe just using Windows Defeneder instead.

don't go sophos, go bit defender  ,
 I was using it since the BD company started, just running a test on Avast in a couple of our factories
NOT worth the hassle.
Title: Re: all Win7 BSOD
Post by: bob3160 on March 20, 2017, 09:47:40 PM
https://forum.avast.com/index.php?topic=199176.msg1379208#msg1379208