Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 23, 2017, 02:22:22 PM

Title: Avast Online Security Extension for Chrome
Post by: REDACTED on March 23, 2017, 02:22:22 PM

My Avast Online Security 12.0.199 extension for Chrome keeps disabling itself.  It only happens with this extension. 

When I try to enable it, I get a message box that states "The newest version of 'Avast Online Security' has been disabled because it requires more permissions".

I can click the "Re-enable" button in the message box, and it then shows Enabled in the Chrome Extension list, but it will then disable itself sometime later.

I'm using Avast Free 17.2.2288    Build 17.2.3419.64

Thank you...

Title: Re: Avast Online Security Extension for Chrome
Post by: Para-Noid on March 23, 2017, 07:13:09 PM

Is your version of Chrome up to date?

Title: Re: Avast Online Security Extension for Chrome
Post by: REDACTED on March 24, 2017, 01:23:28 AM

I believe it is.  Version 57.0.2987.110

Title: Re: Avast Online Security Extension for Chrome
Post by: bob3160 on March 25, 2017, 12:28:25 AM

I suggest you try the following:
1. remove the extension from Chrome. Totally shut down chrome.
2. Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

Title: Re: Avast Online Security Extension for Chrome
Post by: REDACTED on March 25, 2017, 10:43:10 PM

Thank you for the detailed explanation.  I removed the "Avast Online Security" extension, power cycled my PC, and re-added it, just to see if this might solve the problem before I did the "Repair" step to the Avast program, since there was a chance that settings might change.

It's been less than 24 hours, but so far, so good.  It hasn't stayed enabled this long since the problem started, so I'm hopeful this was enough to provide the solution.  I'll know more in a day or two.

Thanks again for the lead. Without your help, I wouldn't have thought about removing and re-adding the extension.

Title: Re: Avast Online Security Extension for Chrome
Post by: bob3160 on March 26, 2017, 08:08:41 PM

Nice to know your problem is solved. :)

Title: Re: Avast Online Security Extension for Chrome
Post by: REDACTED on March 27, 2017, 11:27:26 PM

Final Update:  Problem Solved.

It's been several days now, since uninstalling and reinstalling my Avast Online Security Extension for Chrome. The original problem of the extension disabling itself on a daily basis appears to be resolved.

Thanks again to everyone for your kind help...