Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: bob3160 on March 24, 2017, 11:28:43 PM
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(http://screencast-o-matic.com/screenshots/u/Lh/1490394100256-43466.png)
I installed the beta over the latest stable version.
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There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0 (https://forum.avast.com/index.php?topic=198923.0), so it could well be related to that.
EDIT: Known Issue:#5
5. In some cases you might end up with multiple Free licenses instead of just one
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There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0 (https://forum.avast.com/index.php?topic=198923.0), so it could well be related to that.
Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested. :)
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There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0 (https://forum.avast.com/index.php?topic=198923.0), so it could well be related to that.
Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested. :)
No problem, when I first read that topic I thought this is going to cause some confusion.
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Hi Bob,
thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)
so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?
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Hi Bob,
thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)
so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?
You are probably correct.
I clicked on the one marked as Activate. Once that was done, I now see the following:
(http://screencast-o-matic.com/screenshots/u/Lh/1491236798772-18163.png)
So how do I get rid of the one with the least amount of time remaining ???
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Hi Bob,
well, you don't get rid of it.
Just let it expire
Regards,
Jiri
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Hi Bob,
well, you don't get rid of it.
Just let it expire
Regards,
Jiri
It's the free version of Avast. Why do I need 2 licenses on one system ???
This also only happens on my Lenovo.
The 2 Dell systems and the HP one never show this type of problem.
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Hi Bob,
you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)
Regards,
Jiri
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Hi Bob,
you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)
Regards,
Jiri
Thanks for the information. So even a clean install wouldn't change that.
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well, there might be a away:
1) uninstall current product
2) install some trial edition (not the free one)
3) insert your secureline paid license (with connected free license)
like this, you should end up with:
AV Trial active
AV Free available
SecureLine VPN paid active
but I am not 100% sure,
hope this helps:)
Regards,
Jiri
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(http://screencast-o-matic.com/screenshots/u/Lh/1490394100256-43466.png)
I installed the beta over the latest stable version.
So I clicked on the word Available and that seems to have taken care of it.
Now I only show one Active subscription:
(http://screencast-o-matic.com/screenshots/u/Lh/1492948625921-79883.png)