Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 29, 2017, 12:23:57 PM
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Dear person!
Around March 15, Microsoft Update installed a lot of new files, Avast installed a new version of the program and Skype updated itself. Since then, Working in Word had become hell. My PC would freeze after ten minutes, every time. Sometimes Word crashed or Windows crashed.
This is what I did or noticed when I tried to find the source of the trouble:
* System reset to March 15. Problem seemed gone. Then I had a Skype talk, before which Skype updated itself (again). When I answered the first call, my PC crashed, but that was the only time trouble trouble happened. However, the same trouble re-appeared.
* If Word makes trouble, one would suspect the Microsoft updates, but those were undone. Skype and Avast did redo the updates.
* As long as I have no Word file(s) open, I have no trouble.
* I undid Word background save. It made no difference. Using Word still froze my PC after a couple of minutes.
* Then I disabled Avast and started working in Word. All problems were gone. Does that not prove that Avast creates the problem??
* Regularly, I have 150 tabs open in Google Chrome and 60 in Firefox at the same time. Could that strain Avast so that I couldn't deal with Word anymore? I doubt it because I tried Word with Avast and without Chrome and Firefox open and the PC still froze within 10 minutes, repeatedly.
* Today, two weeks later, March 29, 2017, I received a new Avast program update. Full of hope I installed it, rebooted and opened up a Word 7 file. Within 10 minutes Word asked understanding for that it crashed and when I clicked that I got the message, my PC crashed. Problem NOT solved.
However, when I write, I typically search the Internet, which I won't do without protection. So now I can only write in Word with the Internet closed (and pausing Avast). This is not acceptable. Besides, it can't be that only I have this problem. Where are all the others and where is the solution?!
I'm using Avast for many years and don't want to change. However, is Avast the source of my trouble? What can I do to find out more and/or solve this?
Thanks.
My PC's specifications:
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 16280 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: 223 GB (130 GB Free);
Motherboard: ASUSTeK COMPUTER INC., H110M-C
Antivirus: Avast Antivirus, Enabled and Updated
PC crash report of today:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1037
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000044
BCP2: FFFFF800030F74C4
BCP3: FFFFF8800A71D140
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\032917-6302-01.dmp
C:\Users\user\AppData\Local\Temp\WER-8736-0.sysdata.xml
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I'm slightly distraught that no one reacts and the Avast has not corrected the problem.
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Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
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I did.
1. The instructions are extremely easy to follow. The one who wrote this knows how to be brief and clear!
2. I use Avast Free Antivirus and seem not entitled to support.
Really?!
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PS: I would expect Avast to be thrilled to be notified of a bug, even if I'm not a paying user.
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I use Avast Free Antivirus and seem not entitled to support. Really?!
Unfortunately, yes. (Try attaching a link to this thread, it might help.)