Avast WEBforum

Business Products => Avast Business => Topic started by: Chris676 on March 29, 2017, 10:18:43 PM

Title: Website blocking
Post by: Chris676 on March 29, 2017, 10:18:43 PM
So I have been testing Avast business on a handful of computers. I have customers complaining that they can not reach fmcdealer.com
 As soon as I disabled the website scanning they are able to get on the website. A few days later It is blocked again. No popups, no messages, just not loading the page. My solution, for now, is to uninstall. I would really like to use this product, but for now, I can not.
Title: Re: Website blocking
Post by: .: Mac :. on March 29, 2017, 11:30:46 PM
Hi Chris,

I am able to access that site with the Avast client installed.

Which console are you using? Cloud, or On-Premise? Do you have any content filtering enabled in your policy?
Title: Re: Website blocking
Post by: Chris676 on March 30, 2017, 04:37:30 PM
I believe it is avast business cloud. I have not change any settings. Just the default install.
Title: Re: Website blocking
Post by: SMPlante on April 08, 2017, 04:59:43 AM
If you are (using Avast Endpoint Protection) and you are 100% fully confident the URL is safe (hey! it's a "Ford" site)  ;D then

Add an exclusion for this URL in Avast:

(https://forum.avast.com/index.php?action=dlattach;topic=199793.0;attach=191080;image)

Setting; Global Exclusions; URL
Title: Re: Website blocking
Post by: .: Mac :. on April 22, 2017, 08:20:35 PM
SMPlante's screenhots are for the on-premise version. For the cloud console go to Network > Settings then click the antivirus settings tab and add the url under the exclusion list