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Consumer Products => Avast Account (my.avast.com) => Topic started by: themechman on April 07, 2017, 10:16:30 PM

Title: Family member upgraded my license without permission
Post by: themechman on April 07, 2017, 10:16:30 PM
So this morning I get an email in my mail box thanking me for my upgrade to Premier. Come to find out my grandfather paid for the whole thing and managed to erase a good portion of my info from the system. To top this off, he used his paypal account.

I have been desperately trying to get a hold of someone in billing to fix this mess. I have already spoken with Digital River to refund the money back to my grandfather.

Originally I had 5 Pro licenses, now I have only a SINGLE Premier license. I just want everything put back please.

I have opened a ticket but still not received any response.

In the future, PLEASE challenge for a password before permitting access to billing information.
Title: Re: Family member upgraded my license without permission
Post by: DavidR on April 07, 2017, 10:25:41 PM
Support tickets can take around 5 working days, how long ago did you submit the ticket ?

What is your support ticket ID number ?
Title: Re: Family member upgraded my license without permission
Post by: themechman on April 09, 2017, 05:29:19 AM
It was submitted the 6th.

I contacted digital river to get a refund back to my grandfather. Now it's telling me all of my PC's are blacklisted!

This is an absolute mess now. This could have been resolved with a phone call!
Title: Re: Family member upgraded my license without permission
Post by: themechman on April 17, 2017, 03:30:38 AM
Well, it seems nobody's interested in fixing this...

Ticket number #775468
Title: Re: Family member upgraded my license without permission
Post by: bob3160 on April 17, 2017, 01:56:05 PM
Quote from: themechman on April 17, 2017, 03:30:38 AM
Well, it seems nobody's interested in fixing this...

Ticket number #775468
Reported to Avast.
Title: Re: Family member upgraded my license without permission
Post by: themechman on April 17, 2017, 02:11:56 PM
Umm... Thanks? Like reported unresolved or reported forum violation?
Title: Re: Family member upgraded my license without permission
Post by: bob3160 on April 17, 2017, 02:15:25 PM
Quote from: themechman on April 17, 2017, 02:11:56 PM
Umm... Thanks? Like reported unresolved or reported forum violation?
Like, reported your plight in getting this solved. :)
Title: Re: Family member upgraded my license without permission
Post by: themechman on April 17, 2017, 02:22:30 PM
Thank you very much!