Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: gabocze on April 09, 2017, 06:06:51 AM

Title: long wait time at my avast load
Post by: gabocze on April 09, 2017, 06:06:51 AM
the wheel loops, the progressbar stucks arround midway, and the "loading" label stays there for minutes...

browser Firefox 50.x, 32 bit.
OS: Windows 8

thanks in advance
Title: Re: long wait time at my avast load
Post by: Eddy on April 10, 2017, 09:04:32 AM
Is the problem there also when using another browser ?
Is the problem there if you boot FF in safe-mode ?
What exact OS/SP ?
What exact version of avast ?
Is there any other security (related) software installed ? (or was there)
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 06, 2017, 12:28:05 PM
Same issue for me.
Can't connect to my.avast.com since 3 weeks

OS: Windows 10
Browser: Firefox
Title: Re: long wait time at my avast load
Post by: Eddy on July 06, 2017, 12:37:26 PM
The site is working fine for me.
What happens if you go to https://my.avast.com and try to login ?
What happens if you use another browser ?
Any error message ?
Title: Re: long wait time at my avast load
Post by: DavidR on July 06, 2017, 01:18:22 PM
No Problem here, either.

See attached image extract from avastUI, clicking the View Account button takes me directly to my.avast.com account, viewed in the latest version of firefox and avast free on my win10 laptop.
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 06, 2017, 03:20:42 PM
Same problem with Firefox and Explorer  :-\
I'm sure this is due to my PC but I can't find what could be the problem...
Could it be due to my internet provider ("Free" in France) ?

The site is working fine for me.
What happens if you go to https://my.avast.com and try to login ?
What happens if you use another browser ?
Any error message ?
Title: Re: long wait time at my avast load
Post by: Eddy on July 06, 2017, 03:22:08 PM
Are you getting a message when trying to open the site or one after you tried to login ?
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 06, 2017, 03:28:12 PM
I can't login 'cause I can't access avast site. It works with my smartphone but not from my laptop... :o
Title: Re: long wait time at my avast load
Post by: Eddy on July 06, 2017, 03:40:49 PM
Please answer the question I've asked you.
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 06, 2017, 10:25:28 PM
"the wheel loops, the progressbar stucks arround midway, and the "loading" label stays there for minutes..."
Title: Re: long wait time at my avast load
Post by: Eddy on July 06, 2017, 10:36:06 PM
Disable https scanning in the webshield and see if the problem is solved or not.
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 06, 2017, 10:52:55 PM
No, it does not work ...
Title: Re: long wait time at my avast load
Post by: Eddy on July 06, 2017, 11:01:20 PM
What shield is causing the problem ?
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 07, 2017, 10:59:18 PM
I mean disabling the "https scanning" doesn't not solve the problem.
Title: Re: long wait time at my avast load
Post by: chris.. on July 10, 2017, 07:47:16 PM
Hello,

please have a look for your windows time and:
https://forum.avast.com/index.php?topic=203173.0
https://forum.avast.com/index.php?topic=196852.0
https://forum.avast.com/index.php?topic=204588.msg1403895#msg1403895
and bug in firefox:
https://bugzilla.mozilla.org/show_bug.cgi?id=1352720

@DavidR :
Quote
Thanks for the reminder.

Yes it is easy to forget ;)

Especially when you don't encounter this on a regular basis.
Still forgotten ?
When I think the day I reported this problem, many laughed at me  :-\
Title: Re: long wait time at my avast load
Post by: Rodolphe6 on July 12, 2017, 11:32:27 PM
I put my OS clock on "Set the time automatically"
It works ! ;D  ;D
Thks
Title: Re: long wait time at my avast load
Post by: chris.. on July 13, 2017, 07:51:29 AM
You are welcome