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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: greenviper123 on April 12, 2017, 04:27:26 PM

Title: VPN License Problem!!
Post by: greenviper123 on April 12, 2017, 04:27:26 PM

Can someone help me please!! I have purchased a VPN license for 3 years/ 3pcs but one of my pc is only giving me a ONE year license instead of 3 years.  Any help would be appreciated.

Thanks you

Title: Re: VPN License Problem!!
Post by: Eddy on April 12, 2017, 04:30:32 PM

Are you using the same license file on all 3 systems ?
Did you bought 3 systems/3 years ? (check the order confirmation. Just asking to rule out something)

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 12, 2017, 04:37:08 PM

yes, i am using the only license I've received when i purchased the 3years/3pcs.

Title: Re: VPN License Problem!!
Post by: Eddy on April 12, 2017, 04:46:51 PM

- Remove the VPN from that system
- Reboot
- Install it again
- Apply the license

Let's see if this is solving it.

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 12, 2017, 04:57:03 PM

Hi, I am using AVAST Free antivirus version 17.3.2291, i have inserted the license under setting/subscription/secureline VPN within the Avast Free antivirus. Its not a standalone Avast  VPN. Do you want me to delete the whole Avast Free Program and re-install??

Thanks

Title: Re: VPN License Problem!!
Post by: Eddy on April 12, 2017, 05:34:34 PM

No, just removing the VPN should be enough.

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 12, 2017, 10:57:36 PM

I dont know how, the VPN is integrated with AVAST Free Antivirus.

Title: Re: VPN License Problem!!
Post by: Eddy on April 13, 2017, 09:35:47 AM

Remove the component for the VPN.
https://www.avast.com/faq.php?article=AVKB96

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 13, 2017, 10:32:08 PM

ok great thanks. I will try to uninstall Avast Secureline VPN from AVAST Free Antivirus and will re-install it. Then i will try my license again and see if it gives me my 3 years subscription i paid for. I will do this on Friday and will let you know either way. Again thanks and chat later!!

Title: Re: VPN License Problem!!
Post by: Eddy on April 13, 2017, 11:04:20 PM

Take your time and have a nice eastern.

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 15, 2017, 12:49:05 PM

Hello again, i have uninstalled VPN and re-installed under component as you have recommended but once re-installed, Avast Free antivirus recognized the license i have previously try to insert and wont let it change (license). It seems that AVAST have the license somewhere within the program. Will I have to remove AVAST complete and possibly clean the registry for my license to work properly??? Thanks

Title: Re: VPN License Problem!!
Post by: Eddy on April 15, 2017, 06:17:43 PM

No contact avast (ticket) and let the have a look at it.
https://support.avast.com

Title: Re: VPN License Problem!!
Post by: greenviper123 on April 18, 2017, 10:27:54 PM

Ok, thanks for your help. Very much appreciated.

Title: Re: VPN License Problem!!
Post by: Eddy on April 18, 2017, 11:01:28 PM

You're welcome.