Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: beammeupscotty on April 13, 2017, 04:47:32 AM

Title: Already an avast securline vpn customer!
Post by: beammeupscotty on April 13, 2017, 04:47:32 AM

I went to my account to renew my vpn licence because it was expiring. I click renew licence and it takes me to a page where it offers me a discount - see attached. I proceed to payment and authorisation fails. After repeating the process several times with different payment methods. I still get authorisation failed.

I try to contact avast support Australia by phone - the number is constantly engaged - I relent and chat online with Melissa who tells me the the offer is no longer valid which is why its failing.

She tells me to renew online!!

How can I when the website takes me to the discount offer page?

It appears my only recourse is to seek the advice of the NSW Govt Fair Trading office for false advertising. 

Title: Re: Already an avast securline vpn customer!
Post by: Asyn on April 13, 2017, 05:57:32 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: Already an avast securline vpn customer!
Post by: beammeupscotty on April 13, 2017, 06:51:19 AM

I raised a ticket on Monday of this week and have received no response to my issue. The fact remains that I cannot renew my licence. Help is on its way. ( Ticket ID: [#777938] )

I could try and do it over the phone but no one ever answers!

Perhaps you could get someone from sales to contact me?

As I'm sure the Australian avast community knows the mandatory data retention scheme came into effect today. So I'd like to expedite this issue urgently.

Title: Re: Already an avast securline vpn customer!
Post by: Asyn on April 13, 2017, 06:54:09 AM

Hi, I reported it for you. Cheers.

Title: Re: Already an avast securline vpn customer!
Post by: beammeupscotty on April 13, 2017, 06:58:41 AM

Thank you for your well meaning action Asyn. However it will go into the queue behind the ticket I raised on Monday.

Title: Re: Already an avast securline vpn customer!
Post by: Asyn on April 13, 2017, 07:00:12 AM

You're welcome.

Title: Re: Already an avast securline vpn customer!
Post by: beammeupscotty on April 13, 2017, 07:04:25 AM

Asyn, do you have sales people?

Title: Re: Already an avast securline vpn customer!
Post by: Asyn on April 13, 2017, 07:07:48 AM

I reported it directly to the team, please be patient.

Title: Re: Already an avast securline vpn customer!
Post by: beammeupscotty on April 24, 2017, 04:25:43 AM

It is now April 24. My licence is out of date. I've heard nothing from your team. Why bother being an Avast cutomer!!!!

Title: Re: Already an avast securline vpn customer!
Post by: Asyn on April 24, 2017, 06:45:39 AM

I reported it again.

Title: Re: Already an avast securline vpn customer!
Post by: Eddy on April 24, 2017, 11:03:24 AM

On a note, Asyn does not work for avast so it is not "his team".

Asyn, I and almost all others who are helping here are just like you (former) users of avast who spend some of their time trying to help others.
People from avast who are active on this webboard have "avast team" beneath their name.

Title: Re: Already an avast securline vpn customer!
Post by: bob3160 on April 24, 2017, 04:14:57 PM

Quote from: Eddy on April 24, 2017, 11:03:24 AM

On a note, Asyn does not work for avast so it is not "his team".

Asyn, I and almost all others who are helping here are just like you (former) users of avast who spend some of their time trying to help others.
People from avast who are active on this webboard have "avast team" beneath their name.

You may be a (former) user. Asyn certainly is not.