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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 14, 2017, 09:35:40 AM

Title: Blue screen aswNetSec.sys
Post by: REDACTED on April 14, 2017, 09:35:40 AM

I just updated my computer and now when I try to restart it I get this error code aswNetSec.sys with a blue screen. Need help asap

Title: Re: Blue screen aswNetSec.sys
Post by: Eddy on April 14, 2017, 10:29:25 AM

What did you update ?
What OS/SP ?
What exact version of avast ?
Already performed a repair of avast ?
Already performed a clean installation of the latest avast version ?
etc.

Title: Re: Blue screen aswNetSec.sys
Post by: REDACTED on April 14, 2017, 11:13:46 AM

I updated windows 10 and I tryed to repair avast but I can't do that in safe mode (can't boot my pc in normal mode) and no I didn't update Avast if it didn't do it by itself

Title: Re: Blue screen aswNetSec.sys
Post by: Eddy on April 14, 2017, 11:40:15 AM

Perform a clean installation with the latest avast off-line installer

- Run avastclear
- Remove leftovers from avast manually (folders, files, registry entries)
- Try to boot in normal mode.
   If normal mode is working again, run the off-line installer

Title: Re: Blue screen aswNetSec.sys
Post by: REDACTED on April 14, 2017, 11:57:40 AM

Ok so I fixed it by downgrading to the update before. Why is that??? I got a blue screen before as well when I updated windows

Title: Re: Blue screen aswNetSec.sys
Post by: Eddy on April 14, 2017, 12:02:52 PM

As you now can boot in normal mode...
- Remove avast completely
- Get the windows creators update
- Install avast using the off-line installer for the latest version