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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 19, 2017, 07:15:57 PM

Title: After windows update I now get a message "You are unprotected"????
Post by: REDACTED on April 19, 2017, 07:15:57 PM
When I turned off my computer yesterday (Toshiba Laptop) windows 10 did automatic updates. Later I noticed there was an "X" on the Avast icon (free version), I clicked it and it says I am now unprotected.  Honestly, I don't know if the x was there prior to the updates or not but I don't think so. If I click start now, it works for a few second, quits working but does not start.  If I click "resolve all" it works for quite a while but does not start or fix anything. After reading many posts on this forum I tried the following; Via services I made sure Avast is set to start automatically (it was).  Via programs I ran repair.  It worked for quite a while and said software was repaired but still could not start.  I rebooted and it did not start nor can I start it.  Any suggestions would be greatly appreciated.  Thanks!
Title: Re: After windows update I now get a message "You are unprotected"????
Post by: Eddy on April 19, 2017, 07:43:33 PM
Perform a clean installation of the latest avast version with the off-line installer.
Title: Re: After windows update I now get a message "You are unprotected"????
Post by: REDACTED on April 19, 2017, 09:03:48 PM
Thanks for the reply Eddy.  I did that and it worked (I should have thought of it before posting).  I'm back up and running and appreciate the input!
Title: Re: After windows update I now get a message "You are unprotected"????
Post by: Eddy on April 19, 2017, 09:08:48 PM
We all, at times, don't think about something.
Main thing is that everything is working again as it should.