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Business Products => Avast Business => Topic started by: Francisco213 on April 21, 2017, 11:15:14 AM

Title: FP message despite exception
Post by: Francisco213 on April 21, 2017, 11:15:14 AM
Hi
We have a FP and we try to define an exeption but it doesn't work.
If we look into the Virus Container we found the file C:\EASY\PPUPD.exe
So we tried the following exeptions but both doesn't work.
?:\EASY\*
C:\EASY\*.*

Could someone please tell me where the mistake lies.

-
Daniel
Title: Re: FP message despite exception
Post by: Eddy on April 21, 2017, 11:31:23 AM
Submit the file to avast > https://www.avast.com/false-positive-file-form.php
Title: Re: FP message despite exception
Post by: Francisco213 on April 21, 2017, 11:54:55 AM
Yes , I'll do that but I really want to understand where my mistake is.

Title: Re: FP message despite exception
Post by: Eddy on April 21, 2017, 12:01:05 PM
Don't know about the AEP, but in the home user versions you can simply browse for a file that you want to add.

It is a old thread, but perhaps it helps > https://forum.avast.com/index.php?topic=95094.0
Title: Re: FP message despite exception
Post by: .: Mac :. on April 22, 2017, 07:51:15 PM
Hi Fancisco,

You need to exclude the file for the on-access scanner in the settings template in the console.

Network > Settings > Policy Name

Then choose the Antivirus settings tab and add the exclusion there.

Post a screenshot of your exclusion rule and we can review.

Also as Eddy recommended, always send a FP to virus lab to analyze.  Exclusions should be a temporary fix  ;)