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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: County on April 21, 2017, 12:17:42 PM

Title: AVB Mac 12.6 Internal Error on Scans
Post by: County on April 21, 2017, 12:17:42 PM

Morning all,

A number of our Mac's (mixture of OSX 10.11.6 & 10.12.4) are having an issue with running ('Full') scans, with Avast (all running 12.6 32612c2abb90) displaying an internal error popup when attempting to scan. Avast was working correctly yesterday without a hitch as we had Full Scans scheduled.
However the real-time scanner(/shields) still appear to be working.

I've attempted to uninstall and reinstall Avast for Business on a few Mac's but it doesn't appear to correct the issue.

Attached is a system log (splitting it up) from a Mac (10.11.6) - if other logs are needed then let me know!

Any help will be appreciated!

Title: Re: AVB Mac 12.6 Internal Error on Scans
Post by: County on April 21, 2017, 12:18:16 PM

Continued - System log part 2

Title: Re: AVB Mac 12.6 Internal Error on Scans
Post by: County on April 21, 2017, 12:19:16 PM

Continued - Part 3

Title: Re: AVB Mac 12.6 Internal Error on Scans
Post by: Asyn on April 21, 2017, 12:32:29 PM

Hi, best you post/ask here: https://forum.avast.com/index.php?board=5.0

Title: Re: AVB Mac 12.6 Internal Error on Scans
Post by: .: Mac :. on April 22, 2017, 08:22:22 PM

Should be fixed in Version 12.7 which is now released