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Consumer Products => Avast Passwords => Avast Passwords for Mac => Topic started by: REDACTED on April 27, 2017, 04:34:32 PM

Title: Avast Passwords didn't start properly
Post by: REDACTED on April 27, 2017, 04:34:32 PM

Hi Tomas,

Hoping you can help me.  I just upgraded to 1.5.4 and now I get the message that Avast passwords didn't start properly.

I'm on El Capitan 10.11.6

How do you recommend I get this started again?  Is there a way to downgrade back to the previous version?

Please advise.

thanks,
Michael.

Title: Re: Avast Passwords didn't start properly
Post by: Felix J. Acero on April 28, 2017, 09:29:47 AM

Hello Michael,

Try running the following command from your terminal:

rm -rf ~/Library/Group\ Containers/6H4HRTU5E3.com.avast.passwords/Services

It should remove some legacy metadata and will not affect the records you have saved in your vault.

Let me know if this resolves your issue,

Regards,

Felix

Title: Re: Avast Passwords didn't start properly
Post by: REDACTED on April 28, 2017, 02:53:40 PM

Thanks Felix.  Unfortunately, that did NOT work.  Same error.  I see the Services folder was recreated, but didn't change the outcome.

Please advise next steps.

thanks,
M

Title: Re: Avast Passwords didn't start properly
Post by: REDACTED on April 30, 2017, 06:47:30 PM

Please advise.

Title: Re: Avast Passwords didn't start properly
Post by: REDACTED on May 02, 2017, 03:11:53 PM

Can someone, anyone, please reply?