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Other => General Topics => Topic started by: REDACTED on May 01, 2017, 12:42:35 AM

Title: Avast Behavior Shield High Memory Usage
Post by: REDACTED on May 01, 2017, 12:42:35 AM

I'm having issues with the behavior shield in my Avast Premier Antivirus using a ton of memory and was curious if there was a way to fix the problem? I'm using a HP laptop with Windows 10 64bit operatiing system and 8GB of ram with an i5-4200M CPU @2.50GHz processor. Is it safe to disable the shield or is that a bad idea? My laptop normally has only 25% of the Memory being used but since this shield has started to act up it is now using over 40% of the memory. I also have Stopzilla on my laptop to scan for spyware and other malware. Could Stopzilla be causing the behavior shield to act up? I tried to repair Avast but that didn't help.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: mchain on May 01, 2017, 03:59:07 AM

Hi wheelchairboy88,

Welcome.

I'd look to remove Stopzilla:  https://duckduckgo.com/?q=stopzilla+site%3Awww.pissedconsumer.com&atb=v23&ia=web (https://duckduckgo.com/?q=stopzilla+site%3Awww.pissedconsumer.com&atb=v23&ia=web)

Did things get better?

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on May 01, 2017, 08:14:57 PM

I removed Stopzilla and the Behavior Shield is still using a ton of memory.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: Eddy on May 01, 2017, 08:17:22 PM

https://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/2670/

Title: Re: Avast Behavior Shield High Memory Usage
Post by: RejZoR on May 02, 2017, 01:17:44 PM

You'll have to be more specific. What is the process that consumes this enormous amount of memory? Please post the name of it and amount of memory it is consuming.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on May 02, 2017, 07:18:40 PM

The Process that is consuming the memory is aswidsagenta.exe and it consumes 497.4MB on start up of my computer and the most memory I've seen it consume is almost 1GB of memory. Typically when it uses 1GB of memory it will drop back down to about 600MB of memory. Before I had this issue this process typically only used about 100MB of memory and rarely climbed above 300MB of memory. I started having this issues within about 2 weeks of receiving an avast update that I got around March 30th.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: Eddy on May 02, 2017, 07:37:38 PM

Perform a repair of avast and check if the problem is solved.
If not, perform a clean installation and check again.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: bob3160 on May 02, 2017, 11:08:15 PM

Quote from: Eddy on May 02, 2017, 07:37:38 PM

Perform a repair of avast and check if the problem is solved.
If not, perform a clean installation and check again.

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on May 03, 2017, 06:30:26 PM

Thank you all for the help. I ended up having to do a clean install of avast to get the issue to resolve but everything is working fine now.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: bob3160 on May 03, 2017, 07:48:03 PM

Quote from: wheelchairboy88 on May 03, 2017, 06:30:26 PM

Thank you all for the help. I ended up having to do a clean install of avast to get the issue to resolve but everything is working fine now.

Happy to hear that. :)