Avast WEBforum

Consumer Products => Avast Mobile Apps => General mobile topics => Topic started by: REDACTED on May 10, 2017, 12:33:05 AM

Title: Call blocker
Post by: REDACTED on May 10, 2017, 12:33:05 AM

Why avast mobile app not blocking incoming unknown and hidden number calls when i activate it.  Anybody else got this problem???? :-[

Title: Re: Call blocker
Post by: jaopedro on June 08, 2019, 05:41:18 PM

Same here, and I'm on android 7. Trying to block a number using a wildcard, but it keeps ringing.

Title: Re: Call blocker
Post by: bob3160 on June 08, 2019, 07:59:35 PM

https://help.avast.com/en/ws_android/1/gpdpc_guidelines.html (https://help.avast.com/en/ws_android/1/gpdpc_guidelines.html)

Title: Re: Call blocker
Post by: Tereza V. on June 10, 2019, 02:12:11 PM

Hi, as the link by bob3160 suggests, Call Blocker is restricted now, but that only concerns Android 9 and higher.
It should work OK on devices with Android up to version 8.

It would really help us, if you specified the following:
- do you use the + symbol?
- do you enter a country code? what country?
- do you manually type the blocked number or choose from contacts?

Title: Re: Call blocker
Post by: LuisPrime on June 24, 2019, 12:32:32 PM

Same issue with my Android 6. Tried both with and without "+", with and without the country code. Seems irrelevant.

Title: Re: Call blocker
Post by: Tereza V. on June 25, 2019, 03:18:45 PM

@LuisPrime: And do you manually type the blocked number or choose from contacts?

Title: Re: Call blocker
Post by: Tereza V. on July 03, 2019, 08:48:42 PM

Hi again, a colleague from QA tried to retest call blocker on 6.21.1 version on Android 6 and 7 device and it worked. He tried an unknown number, a number from contact list, a number added manually and also wildcard. So we will need probably the exact scenario from you, the app version and more details about the type of your device.