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Avast Products => Avast Passwords => Avast Passwords for Windows => Topic started by: Michi5 on May 11, 2017, 07:59:01 AM

Title: Avast Passwords not working anymore - FireFox
Post by: Michi5 on May 11, 2017, 07:59:01 AM
Hi there,

I am using Avast Firefox since a few weeks, all looked fine till today.
Starting FireFox today (53.0.2 32-Bit), OS Windows 7, the "key" icon is grey, telling me that the addon is not activated.
If I change to addons I can see that the addon is activated, deactivating and activating it again will not help.
Any ideas what I can do? How can the addon be activated again?
There have no changes made on the system itself.
thx
Michaela
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Tomáš Hellebrand on May 11, 2017, 11:30:17 AM
Hi Michaela,

in Avast application go to Settings -> Passwords. Find a Firefox icon in Browsers section and click on "Install". It should help.

Let me know if it worked, please.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Michi5 on May 13, 2017, 09:35:39 AM
Hello Tomáš,

Thanks a lot, worked in this case.
Did not try that before cause Avast Internet Security tells me "Extension installed" at this point, but clicking Install again did the work!
Thank you
Michaela
Title: Re: Avast Passwords not working anymore - FireFox
Post by: stanhazell on June 30, 2017, 09:22:12 AM
I am having trouble installing Avast Passwords in Firefox.  Despite going through all the correct procedures via  the Avast menu i.e. "install Firefox" which seems to be installing the app.  But it doesn`t!  Tried many times with the same result.  It works OK in Chrome but that`s no good for me as I prefer Firefox.  I even bought the Premium version in case that made a difference.  But no joy.  Can anyone help?
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Eddy on June 30, 2017, 09:25:28 AM
- Close FireFox
- Install avast passwords
Check if this is solving the problem.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Evil Overlord on July 04, 2017, 01:38:33 AM
For me, there's no longer a Firefox option in Avast.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Tomáš Hellebrand on July 04, 2017, 10:39:34 AM
It seems there is a change in a way how Firefox is registering itselft in the system. We are working on the fix.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Eddy on July 04, 2017, 12:07:49 PM
Thanks for sharing that info.
Now we (as helpers) can inform people about the problem.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: partha_user on July 06, 2017, 02:57:33 PM
Is there an update on this?
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Destiny26 on July 06, 2017, 08:20:30 PM
If you have Chrome installed on your system you can use following steps (until we provide a fix):
In Avast
Go to settings -> passwords
Click on Install for Google Chrome
Chrome gets opened on page with installation button for chrome extension
Copy URL from Chrome address bar
Paste it to Firefox address bar
At the end of URL there is parameter determining browser so change p_pmb=2 to p_pmb=1
And hit enter
Now follow the installation for Firefox
Title: Re: Avast Passwords not working anymore - FireFox
Post by: partha_user on July 06, 2017, 11:09:55 PM
I appreciate the response, Destiny but with all due respect, the issue is not with Chrome; it's with Firefox
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Eddy on July 06, 2017, 11:18:17 PM
If you would read Destiny's post, you will see that it is a (possible) workaround for the problem in FireFox.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Destiny26 on July 06, 2017, 11:19:17 PM
This is if the standard installation does not happen, I had such a problem in firefox. Have written off, that through chrome all it is necessary to do. As it was written earlier just to replace the value in the link and here you will get the result. Correctly tells you Eddie. It helped me the first time

The answer was written to me later in this section about the problem in Mozilla Firefox: https://forum.avast.com/index.php?topic=204983.0
Title: Re: Avast Passwords not working anymore - FireFox
Post by: partha_user on July 07, 2017, 01:04:59 AM
@Destiny It does work. I was in a rush and read your post halfway but thanks anyway.

@Eddy I just saw that. Cheers!
Title: Re: Avast Passwords not working anymore - FireFox
Post by: BobbyT420 on July 22, 2017, 05:27:21 PM
If you have Chrome installed on your system you can use following steps (until we provide a fix):
In Avast
Go to settings -> passwords
Click on Install for Google Chrome
Chrome gets opened on page with installation button for chrome extension
Copy URL from Chrome address bar
Paste it to Firefox address bar
At the end of URL there is parameter determining browser so change p_pmb=2 to p_pmb=1
And hit enter
Now follow the installation for Firefox

Thank you so much for this Destiny!!!!
I activated Avast passwords almost a year ago thinking to myself 'This will be great, no longer have to remember my passwords, type them in or anything...Avast will handle it and it will be secure'.
However, the password vault activated but the Firefox addon never worked. I could never install it and could not find a solution. Anywhere, ever. Until now.

You're a life saver mate, thanks :)

Cheers,
BobbyT
Title: Re: Avast Passwords not working anymore - FireFox
Post by: ep15sa on August 28, 2017, 06:41:11 AM
i just got avast password for windows last week, today i noticed its no longer working, it says its not active yet in addon's in firefox it shows enabled. plus when you go to avast an click on passwords nothing happens anymore.
how do i fix this
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Pete from Avast on August 29, 2017, 12:04:54 AM
Can you try running an online repair to see if this resolves the issue?

https://www.avast.com/faq.php?article=AVKB204
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Martin Kvetko on September 17, 2017, 12:29:27 AM
Please double check if you are logged in main UI with same account as you've been when it worked for you. Sometimes it may happen that this connection gets lost - repair is one of them and then passwords component searches for passwords storage in different location. We are just know fixing this on passwords side and from new release, this shouldn't happen again even if you do repair or avast reinstall.
Title: Re: Avast Passwords not working anymore - FireFox
Post by: anonymous.datawolf+avast on July 04, 2018, 08:41:36 PM
I've been using Avast for a very long time, and I've never stopped advertising it around me.
Today, after having also given him my passwords, I lose their use in my browser.
I'm outraged!!!
Title: Re: Avast Passwords not working anymore - FireFox
Post by: Daniel Hustava on July 05, 2018, 12:00:16 AM
Hi anonymous.datawolf+avast

What versions of Firefox and Avast do you have? Can you describe with a little bit more detail how "I lose their use in my browser" happened? Is the Firefox extension not hinting passwords? Does it report an error state? I'd like to help you, but I need more information about what stopped working and when.

Thanks,
Dan
Title: Re: Avast Passwords not working anymore - FireFox
Post by: anonymous.datawolf+avast on August 08, 2018, 07:00:15 PM
Hi,

Firefox 49.0.2

I noticed that the passwords were not automatically filled anymore, and no "key" icon next to.

The firefox button for avast password displays a grey popup.

Tried to reinstal the module, to repair Avast, to reinstall Avast, to reinstall firefox... Failed.