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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 11, 2017, 11:26:17 PM

Title: My Avast Premier is stuck in Passive Mode and won't come out, what do I do?
Post by: REDACTED on May 11, 2017, 11:26:17 PM

Hi all,

When I installed Avast Premier there were other anti-virus software packages on the laptop, so it went into Passive Mode. I have now removed the other packages, however when I go to "Settings, Troubleshooting, Passive Mode" clicking on the green tick doesn't do anything.

Can anyone suggest what I need to do to turn passive mode off so it is protecting my laptop properly?

Thanks in advance.

Title: Re: My Avast Premier is stuck in Passive Mode and won't come out, what do I do?
Post by: Eddy on May 11, 2017, 11:32:04 PM

Perform a repair of avast.
If that doesn't solve it, perform a clean installation.

Make sure that everything from other av's is removed before doing so.

Title: Re: My Avast Premier is stuck in Passive Mode and won't come out, what do I do?
Post by: REDACTED on May 11, 2017, 11:43:00 PM

The repair was the nice easy answer! Thanks for that, it resolved the issue and I now feel a little more comfortable on the internet.

Thanks Eddy!

Title: Re: My Avast Premier is stuck in Passive Mode and won't come out, what do I do?
Post by: Eddy on May 12, 2017, 12:08:04 AM

You're welcome.