Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 12, 2017, 10:43:43 PM
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Hello!
I'm a webdeveloper and my company develops a platform that manages educational contents and is used by hundreds of schools in Brazil.
We have been receiving dozens of complaints from clients saying that our platform have become unusable for them. When we checked the computer of those clients, we "fixed" the problem by turning off Avast HTTPS scanning.
I have already tried whitelisting our domains by sending an email to banks‑whitelist@avast.com (suggestion written in this article https://blog.avast.com/2015/05/25/explaining-avasts-https-scanning-feature/)
and I have also tried the same by submitting a false-positive (following online support suggestion).
I'm out of options now. I can't just tell every client that they need to turn off HTTPS scanning if they have Avast installed. I've lost many clients just because they thought our platform wasn't working.
What should I do?
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What is the website ?
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We have many domains under qmagico.com.br
The link format is https://*.qmagico.com.br/*
For example: https://crb.qmagico.com.br
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Luiz -- I have notified my developers and support team about your issue, and alerted them to your post. Thanks for your patience so far on this!
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Site is opening, but very slowly.
Some (minor) certificate issues > https://www.ssllabs.com/ssltest/analyze.html?d=crb.qmagico.com.br&s=216.58.194.179
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Just to be clear, our platform depends on many ajax https requests to work. The page itself loads fine, but the subsequent ajax calls take too long to return, and sometimes they don't.
Thanks for alerting them, I will keep waiting!
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Sorry to bother, is there any update?
Or is there any workaround I can do?
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Hi, thanks. We'll look at that. I've also checked the banks-whitelist mailbox, and I must say I see no mention of qmagico.com.br.
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Yes, we need to get into that list. Thanks!
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I really don't want to recommend all users to uninstall Avast. Is there anything else I can do?
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Excuse me, I need to deliver updates to my superiors about this issue.
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Any news?
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Just have patience.
The site is working and avast is looking at things.
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Thanks for the reply! It has been a whole week now, I'm afraid this issue will be forgotten. And I have to deliver updates to my superiors. Isn't there any better way to do it? Any workaround?
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There is no workaround needed as the site is working fine.
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Well, my domain doesn't work fine right at the moment you try to login and after that. Sometimes it just hangs in there without response while trying to load data from the servers with ajax. Of course, only with HTTPS scanning turned on.
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Just display a little more patience. Two avast team members are currently looking into your issue.
Give them some time to do their research and to fix the problem.
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I thought that it should be just a matter of adding a line to the global whitelist.
If those team members are trying to solve the problem without using the whitelist, maybe they could ask me for more information, since it is hard to reproduce the problem without logging into my website.
Anyway, I am waiting, but I will need to keep asking from time to time, since I have no idea of what has been done or when this issue will be solved.
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If they need/want more information, they will contact you.
You can resolve it yourself.
Reprogram the site so it doesn't use that many calls.
Asking again and again will not speed up things, it is only annoying making people not wanting to respond/give help.
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Sorry to bother, but you have not idea what we are experiencing here. Our clients are giving up using our platform because of this problem.
Would you ask Facebook not to use many calls?
We can't do what you suggested, it would mean going back to 2000's. Every modern website uses ajax. It just works on popular websites because you have whitelisted them.
It doesn't require much to add one more site to a whitelist.
Therefore, I'm not buying that you need to take time just for that. I already followed every guide and support suggestion provided by avast in order to do that. I haven't got a single email answered back.
What do you need, a year to solve that? I need it now, just a whitelist addition.
Again, sorry, I just need a clearer answer.
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You can buy it or not, but it doesn't change the facts as stated.
And you are wrong about the use of Ajax.
You got your answers.
Learn to have patience.
And sure, after 35+ years working with computers.
Repairing, building them (long before there where PC's), maintaining many websites etc, I have no idea.
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Eddy, don't take it personally.
Our company is losing clients and you are mocking me?
What is wrong about the use of ajax? I would like to learn, sincerely.
I will tell you what would be a reasonable way to believe that work is being done in order to add us to the whitelist.
Tell me if this is wrong:
Avast would try to verify the safety of our website. By not being able to login, the person in charge would contact me to ask for help.
After verifying how safe the website is, he would authorize whitelisting it.
Since nobody has ever contacted me regarding this issue, I can only assume that it is in a queue of issues, waiting to be analysed.
An honest answer is what I would expect of a 35 years old company. I also expected their processes to work. Since I have followed the process suggested in the Avast's website and got no answer, I guess it doesn't.
Also, this problem is very well known. There are countless guides on the web teaching how to "FIX" the problem introduced by HTTPS scanning "feature". I don't expect an update to the software in order to fix that. If it wasn't fixed until now, it won't fixed just because I complained here. That's why I can only see the solution of being added to the whitelist.
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*sigh*
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Reported to Avast on the developers channel.
You still need to have patience. :)
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Thanks, bob!
From this I understand that it is reported in the right place, but nobody has looked into it so far.
I just hope it won't take too long.
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Thanks, bob!
From this I understand that it is reported in the right place, but nobody has looked into it so far.
I just hope it won't take too long.
I didn't say that. I'm a user of the product just like you. Patience
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The funny thing is that I'm not an user. My clients are users, and they are blaming our company for this issue with Avast.
I have pacience, but my superiors and my client doesn't.
But thanks for your answers, I know you are all trying to help. I would gladly talk to just one developer by email and forget about all this topic, but I haven't been granted this right.
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@ Luiz Edmundo
Eddy is not an avast team member (nor am I), so he can't do anything about your situation.
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I was so sure that he was hahaha.
Thanks!
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Hi, thanks. We'll look at that. I've also checked the banks-whitelist mailbox, and I must say I see no mention of qmagico.com.br.
Sorry, I misunderstood this message. Please try looking for it again, I'm pasting below a copy of it (it was sent on May 11th):
Please whitelist *.qmagico.com.br
Luiz Edmundo Mizutani <******@qmagico.com.br> Thu, May 11, 2017 at 7:13 PM
To: banks‑whitelist@avast.com
Hello!
I'm a developer at QMagico. Our company develops a platform that manages educational contents and is used by
hundreds of schools in Brazil.
We have been receiving dozens of complaints from clients saying that our platform have become unusable for them.
When we checked the computer of those clients, we "fixed" the problem by turning off Avast HTTPS scanning.
So, if possible, we would like to have our domain to be added to Avast's whitelist.
Our websites are in the following format: https://*.qmagico.com.br.
Example: https://crb.qmagico.com.br
Thanks in advance!
--
Luiz Edmundo Lopes Mizutani
Innovation director
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Today I was contacted by an Avast Team member and he is trying to reproduce the problem. Thanks for the support.
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As we said, have patience ;)